HR Service Delivery - Human Resources at Ohio State

HR Service Delivery

Human Resources at Ohio State is adopting a more modern, efficient and effective service delivery model to provide high-quality, consistent support to current and prospective faculty, staff and students. The Ohio State community will benefit from more self-service options to get what they need, when they need it—as well as continued support for the moments when you need personalized HR services. HR Service Delivery is a key pillar of HR’s strategic plan and falls under the umbrella of the Enterprise Project.

HR Service Delivery (HRSD) includes:

  • An optimized service model and business processes
  • Consistency in HR jobs and responsibilities
  • Service-enabling technology, such as case management and knowledge base tools
  • A Shared Service Center with Service Management enabling technology