HR Customer Service - Human Resources at Ohio State

Customer Service

The health and safety of our employees, their families, and those we interact with daily is a priority.

Fingerprinting Services: Fingerprinting services at HR Connection (located at the Gateway C Building at 1590 N. High Street) is available by appointment only for critical hires until otherwise communicated. Walk-in appointments are no longer available. Appointments must be made in advance with the Background Check Team at HR‐BackgroundChecks@osu.edu or (614) 292‐3595.

COVID-19: Additional information regarding COVID-19 is available on the university’s coronavirus website or the Human Resources’ COVID-19 website.

HR Connection, the point of contact for HR and payroll support, is available for walk-in services Monday-Friday, 8 a.m. to 5 p.m., at 1590 N. High St., Suite 300. A drop box also is available in the first-floor lobby for submitting forms or other items.

All visitors, including faculty, staff and students, who come to the HR Connection office are required to check in with the security desk and provide photo identification.

Faculty, staff and student employees can also visit the HR Connection portal at hrconnection.osu.edu for common inquiries, to submit requests or to check the status of a request.

HR Connection Contact Information

Portal: hrconnection.osu.edu
Address: 1590 North High St., Suite 300
Phone: (614) 247-myHR (6947)
Fax: (614) 292-7813
Email: hrconnection@osu.edu

Regular Hours

Phone: 8 a.m. to 5 p.m.
Walk-ins: 8 a.m. to 5 p.m.
Drop Box: 7 a.m. to 5 p.m.

Summer Hours (May 6, 2019 – Aug. 9, 2019)
Phone: 7:30 a.m. to 4:30 p.m.
Walk-ins: 7:30 a.m. to 4:30 p.m.

Adjusted Hours Notice: Please be aware of these upcoming OHR Customer Service and Background Check closures during summer 2019 and plan accordingly:

  • Thursday, July 25, Customer Service phones will close at noon to accommodate packing for the office redesign. Walk-in service will open as usual.
  • Thursday, August 8, phones, walk-in service and fingerprint background checks will be closed all day for Staff Appreciation Day.
  • Friday, August 9, customer service phones will open at 10 a.m. to accommodate move-in time. Walk-in service will be open as usual.