HR Customer Service - Human Resources at Ohio State

HR Customer Service

The health and safety of our employees, their families, and those we interact with daily is a priority. Effective immediately, please utilize phone/email/fax or drop box (for campus, located in the 3rd floor elevator lobby at 1590 N. High Street) to communicate, provide paperwork, etc., in lieu of walk-in services.

For Wexner Medical Center, please utilize phone/email/fax for HR services, including Verification of Employment, Change of Information forms and I-9 services.

Effective immediately, fingerprinting services at the Office of Human Resources (located at the Gateway C Building at 1590 N. High Street) will no longer be available on a walk‐in basis, but by appointment only until otherwise communicated. Appointments must be made in advance with the Background Check Team at HR‐ or 614‐292‐3595.

If it is critical to speak directly with an HR staff member, please schedule an appointment in advance with the appropriate HR contact, if known, or contact HR Customer Service at 614-292-1050 or email For Wexner Medical Center, schedule an appointment with the appropriate HR contact, if known, or contact the HR Service Center at 614-293-4912 or

Additional information regarding COVID-19 is available on the university’s coronavirus website or the Human Resources’ COVID-19 website.

Adjusted Hours Notice: Please be aware of these upcoming OHR Customer Service and Background Check closures during summer 2019 and plan accordingly:

  • Thursday, July 25, Customer Service phones will close at noon to accommodate packing for the office redesign. Walk-in service will open as usual.
  • Thursday, August 8, phones, walk-in service and fingerprint background checks will be closed all day for Staff Appreciation Day.
  • Friday, August 9, customer service phones will open at 10 a.m. to accommodate move-in time. Walk-in service will be open as usual.

HR Customer Service offers a one-stop human resources information center with representatives available to assist you on a wide range of HR services, including benefits eligibility and enrollment, retirement, Your Plan for Health, applying for employment and more.

All visitors, including faculty, staff and students, who come to the HR Customer Service Center are required to check in with the security desk and provide photo identification.

You may also contact Customer Service to request various HR publications and forms.

HR Customer Service
1590 North High St., Suite 300
(614) 292-1050
(614) 292-7813 (Fax)

Summer Hours (May 6, 2019 – Aug. 9, 2019)
Phone: 7:30 a.m. to 4:30 p.m.
Walk-ins: 7:30 a.m. to 4:30 p.m.

Regular Hours
Phone: 8 a.m. to 5 p.m.

Walk-ins: 8 a.m. to 5 p.m.