HR Customer Service - Human Resources at Ohio State

HR Customer Service

The health and safety of our employees, their families, and those we interact with daily is a priority.

Main Campus: Please utilize phone/email/fax or drop box for HR services. The drop box is located in the 1st floor lobby at 1590 N. High Street and is available Monday – Friday, 7 a.m. to 5 p.m. If it is critical to speak directly with an HR staff member, please schedule an appointment in advance with the appropriate HR contact, if known, or contact HR Connection at (614) 247-myHR (6947) or email

Wexner Medical Center: Please utilize phone/email/fax for HR services, including Verification of Employment, Change of Information forms and I-9 services. If it is critical to speak directly with an HR staff member, schedule an appointment with the appropriate HR contact, if known, or contact the HR Service Center at (614) 293-4912 or

Fingerprinting Services: Fingerprinting services at the Office of Human Resources (located at the Gateway C Building at 1590 N. High Street) is available by appointment only for critical hires until otherwise communicated. Walk-in appointments are no longer available. Appointments must be made in advance with the Background Check Team at HR‐ or (614) 292‐3595.

COVID-19: Additional information regarding COVID-19 is available on the university’s coronavirus website or the Human Resources’ COVID-19 website.

Adjusted Hours Notice: Please be aware of these upcoming OHR Customer Service and Background Check closures during summer 2019 and plan accordingly:

  • Thursday, July 25, Customer Service phones will close at noon to accommodate packing for the office redesign. Walk-in service will open as usual.
  • Thursday, August 8, phones, walk-in service and fingerprint background checks will be closed all day for Staff Appreciation Day.
  • Friday, August 9, customer service phones will open at 10 a.m. to accommodate move-in time. Walk-in service will be open as usual.

HR Customer Service offers a one-stop human resources information center with representatives available to assist you on a wide range of HR services, including benefits eligibility and enrollment, retirement, Your Plan for Health, applying for employment and more.

All visitors, including faculty, staff and students, who come to the HR Customer Service Center are required to check in with the security desk and provide photo identification.

You may also contact Customer Service to request various HR publications and forms.

HR Connection
1590 North High St., Suite 300
(614) 247-myHR (6947)
(614) 292-7813 (Fax)

Summer Hours (May 6, 2019 – Aug. 9, 2019)
Phone: 7:30 a.m. to 4:30 p.m.
Walk-ins: 7:30 a.m. to 4:30 p.m.

Regular Hours
Phone: 8 a.m. to 5 p.m.

Walk-ins: 8 a.m. to 5 p.m.