2020/07/16 – New FSA/HRA portal pauses claims, reimbursements - Human Resources at Ohio State

Updated: New FSA/HRA portal pauses claims, reimbursements

Ohio State’s Flexible Spending Account (FSA) and Health Reimbursement Account (HRA) vendor, TASC, will transition to a new participant portal. After the transition, My FSA/HRA access to TASC will continue to be available through Employee Self Service.

To accurately convert account information to the new system, there will be a claims blackout period from July 22-August 2, 2020. During this time, you will not be able to submit claims, receive reimbursements, or view your account(s) online.

Starting July 21, 2020, FSA and HRA participants will not be able to use your current Health Care Debit Card. This date has been extended as TASC recently confirmed the ability to continue making debit cards available to participants.

A new TASC Card will be sent to both Health Care and Dependent Care participants for use beginning August 3, 2020. Dependents who currently have a card will receive a new TASC Card by mid-August.

Health Reimbursement Accounts

  • HRA participants who do not have a 2020 health care FSA can expect to receive their new TASC Card in mid-August.
  • HRA credits earned through Your Plan for Health will be subject to the same blackout dates.
  • HRA claims that have been pended for contributions at the beginning of the blackout period will be transferred to the new participant portal automatically and reimbursed after August 3, based on additional contributions earned and sent to TASC.
  • HRA claims that have been pended for insufficient documentation will need to be resubmitted with appropriate documentation in the new portal to be considered for reimbursement.
  • Banking information for direct deposit information will not be carried over, but may be reentered in the new portal if you would like to continue having your reimbursements direct deposited.
  • New claim forms will be required for individuals mailing or faxing reimbursement requests. Old claim forms will not be accepted.
  • A new mobile app with enhanced functionality will be available. Download the TASC App from your mobile device starting August 3.

Flexible Spending Accounts

  • New: Dependent Care FSA participants will now receive a TASC Card due to a new feature called MyCash. More information about MyCash will be mailed to Health Care and Dependent Care participants with your new TASC Card.
  • Dependent Care FSA claims that are pended for contributions will be transferred to the new participant portal automatically.
  • FSA claims that are pending for insufficient documentation will need to be resubmitted in the new system.
  • Direct deposit information will not be carried over and will need to be reentered in the new system.
  • New claim forms will be required for individuals mailing or faxing reimbursement requests. Old claim forms will not be accepted.
  • New mobile app available, download the TASC App from your mobile device.

By August 3, 2020, specific account information will be transferred to TASC’s new participant portal.

Who can you call with questions? TASC – (855) FLEX-OSU (353-9678)

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