The adoption of a new HR Service Delivery model across campus and the Wexner Medical Center is a key effort in delivering consistent, high-quality services and a cornerstone initiative of Ohio State’s HR Transformation efforts.
The new HR Service Delivery model is designed to provide both shared HR/payroll support and HR/payroll roles aligned to individual areas. For example, roles such as HR Business Partner, HR Consultant and Talent Acquisition Consultant will remain focused on moments that matter for employees (such as career pathways, leadership development, onboarding and support through life events) in their assigned colleges, units and departments. At the same time, HR/payroll roles in Centers of Expertise and the new HR Connection (the HR shared service center) will provide support across the university. This balanced model allows for consistency when possible and specialization when necessary.
Just as colleges, units and departments will benefit from the new HR Service Delivery model, individual employees will benefit from multiple avenues to reach out for HR assistance. For example, an Ohio State employee will be empowered to:
- Request and receive approval for Family and Medical Leave through his/her employee profile in Workday.
- Reach out to a Benefits Specialist in HR Connection to discuss Ohio State benefits.
- Schedule time with his/her in-unit HR Consultant for clarification around college/unit updates.
- Discuss strategic planning and workforce needs for his/her college/unit with the local HR Business Partner.
To best shape this future HR Service Delivery model, the HR and payroll community is preparing to express interest in future HR/payroll jobs, knowing the responsibilities that will accompany future roles. Eligible employees are encouraged to express interest for up to three positions based on their skillset, desired career path and HR areas of purpose/passion. This “expression of interest” process is designed to set up HR and payroll professionals for long-term career growth and success while also starting the transition to the future HR Service Delivery model for the wider university community.
Beyond current HR Service Delivery pilot partner colleges and units, the new model will begin rolling out to colleges and units across campus and the Wexner Medical Center in early 2020.
Please contact HR-Transformation@osu.edu with additional questions.