2019/09/12 – Forming the HR Shared Service Center - Human Resources at Ohio State

Forming the HR Shared Service Center

HRSD Pilot Partners Welcome Event

A significant outcome of the HR Service Delivery (HRSD) initiative is the creation of an HR shared service center at Ohio State. The center, recently named HR Connection, will serve as a hub for high-quality support. HR colleagues participating in the HRSD pilot moved to the Office of Human Resources (OHR) location at South Campus Gateway on September 9, hitting a milestone in the center’s development.

The HRSD pilot partners celebrated their new office space with a welcome event hosted by Senior Vice President Susan Basso and OHR staff. They also took time to get acclimated by setting up technology and personalizing individual workspaces.

Deb Miller, interim director of HR Connection, praised the strong collaboration between OHR and the partnering colleges/units throughout the past few months.

“I’m so excited that we’re getting the team to become one through our collaboration. It’s great to see HR professionals begin identifying as the collective HR Connection team,” said Miller.

Since the HRSD pilot kickoff on July 1, the College of Arts and Sciences, Office of Student Life and Office of Business and Finance (who collectively serve as the pilot partners) have been learning and adopting the modern technology and optimized processes that will shape the future employee experience. The transition to the new HR operating model will begin in January 2020.

The HRSD initiative is facilitated by the Enterprise Project as part of the HR Transformation.

It will advance the HR strategic plan through the following outcomes and benefits:

  • A streamlined service model and efficient business processes
  • Clear and consistent job roles/responsibilities for HR professionals
  • Modern technology and tools for case management and knowledge base
  • A shared service center to provide high-quality support

HRSD pilot efforts will continue to develop in the coming months. Please contact enterprise-project@osu.edu with additional questions.

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