2019/07/03 – HR Service Delivery Pilot Kicks Off - Human Resources at Ohio State

HR Service Delivery Pilot Kicks Off

On July 1, Ohio State launched a pilot of the new Human Resources operating model through the Enterprise Project’s HRSD Team as part of the university’s broader HR Transformation efforts.

HR professionals from a handful of units across campus will begin learning and adopting the modern technology and optimized processes that will roll out to the entire university community beginning January 2020. The HRSD pilot partners include the Office of Human Resources, College of Arts and Sciences, Office of Student Life and Office of Business and Finance.

The HRSD initiative will significantly further the HR strategic plan through the following outcomes and benefits:

  • A streamlined service model and efficient business processes
  • Clear and consistent job roles/responsibilities for HR professionals
  • Modern technology tools for case management and knowledge base
  • A shared service center to provide high-quality support

Earlier this week, the HRSD team celebrated the selection of ServiceNow as the future HR self-service “help desk,” case management and knowledge base tool. The implementation of ServiceNow is a critical element of the HRSD initiative, as it will increase timely resolution and visibility into the status of service requests. Pilot participants will be guided through how to leverage ServiceNow to better enable HR activities.

Senior Vice President Susan Basso attended the event and acknowledged the strong collaboration required to advance the HRSD initiative to the pilot stage.

“This is a significant milestone for HR, and I am most excited about the work we’re doing. We have a stellar group of people contributing to the success of the service delivery model in conjunction with our new ServiceNow tool,” said Basso. “I would like to extend a heartfelt thank you to all of our partners.”

HRSD pilot efforts will continue to build in the coming months as other components are added to reflect the future employee experience. Please contact enterprise-project@osu.edu with additional questions.

Share this page

  • Facebook logo
  • Twitter logo
  • LinkedIn logo
  • Yammer logo
  • Google+ logo
  • Reddit logo
  • RSS logo
Search

HR FOCUS

HR Service Delivery Pilot Kicks Off

On July 1, Ohio State launched a pilot of the new Human Resources operating model through the Enterprise Project’s HRSD Team as part of the university’s broader HR Transformation efforts.

Enrollment window open for autumn term dependent tuition assistance

The enrollment window for autumn semester 2019 is open June 24, 2019, through August 23, 2019. Faculty and staff can apply online or with a paper application. Dependent tuition assistance applications must be submitted each term. The student must have a social security number on file with Buckeye Link.

Ohio State benefits: Seeking medical care while traveling

Anyone enrolled in an Ohio State faculty and staff medical plan automatically has access to Ohio State Travel Assistance when traveling outside Ohio and abroad.

Recap: Conversation with Susan Basso and HR Leadership

On Wednesday, May 22, the University Staff Advisory Committee (USAC) hosted “Conversation with Susan Basso and HR Leadership,” during which a panel of Office of Human Resources leaders discussed the HR transformations underway, including the implementation of Workday and a new HR Service Delivery model. A video of the conversation is now available.

Flexible Work Policy reminder

Flexible Work Policy 6.12 helps the university achieve a reliable and productive work environment that enables staff to balance work and personal needs. If you are interested in establishing a flexible work arrangement, work with your supervisor and review the policy for specific instructions.

RECENT ARTICLES

STRS, OPERS Retirement Planning Seminars

The Office of Human Resources is hosting retirement education seminars in September for members of STRS and OPERS.

Enrollment window for autumn semester closing soon for Dependent Tuition Assistance

The dependent tuition assistance enrollment window for autumn semester 2019 closes Friday, August 23. Applications for dependent tuition assistance must be submitted each term.

Health and Welfare Benefits and Retirement Choices webinars for new employees

The Office of Human Resources offers two monthly 90-minute webinars, one on health and wellness benefits and one on retirement options, for new and newly eligible employees.

“Every day is a gift:” Bill Goodson’s thoughts on health and working for Ohio State

As 4-H Camp Palmer executive director, Bill Goodson motivates youth to get active and healthy, and he uses Ohio State’s employee wellness program, Your Plan for Health, to motivate himself to stay well.

Staff Appreciation Week July 22-26

Staff Appreciation Week thanks Ohio State staff members and special activities are planned to celebrate staff and their contributions to the university.
News Home