2019/07/03 – HR Service Delivery Pilot Kicks Off - Human Resources at Ohio State

HR Service Delivery Pilot Kicks Off

On July 1, Ohio State launched a pilot of the new Human Resources operating model through the Enterprise Project’s HRSD Team as part of the university’s broader HR Transformation efforts.

HR professionals from a handful of units across campus will begin learning and adopting the modern technology and optimized processes that will roll out to the entire university community beginning January 2020. The HRSD pilot partners include the Office of Human Resources, College of Arts and Sciences, Office of Student Life and Office of Business and Finance.

The HRSD initiative will significantly further the HR strategic plan through the following outcomes and benefits:

  • A streamlined service model and efficient business processes
  • Clear and consistent job roles/responsibilities for HR professionals
  • Modern technology tools for case management and knowledge base
  • A shared service center to provide high-quality support

Earlier this week, the HRSD team celebrated the selection of ServiceNow as the future HR self-service “help desk,” case management and knowledge base tool. The implementation of ServiceNow is a critical element of the HRSD initiative, as it will increase timely resolution and visibility into the status of service requests. Pilot participants will be guided through how to leverage ServiceNow to better enable HR activities.

Senior Vice President Susan Basso attended the event and acknowledged the strong collaboration required to advance the HRSD initiative to the pilot stage.

“This is a significant milestone for HR, and I am most excited about the work we’re doing. We have a stellar group of people contributing to the success of the service delivery model in conjunction with our new ServiceNow tool,” said Basso. “I would like to extend a heartfelt thank you to all of our partners.”

HRSD pilot efforts will continue to build in the coming months as other components are added to reflect the future employee experience. Please contact enterprise-project@osu.edu with additional questions.

Share this page

  • Facebook logo
  • Twitter logo
  • LinkedIn logo
  • Yammer logo
  • Google+ logo
  • Reddit logo
  • RSS logo
Search

HR FOCUS

2020 Open Enrollment Benefits Information

Open Enrollment is the annual opportunity for you to evaluate your benefit options and make your elections for the upcoming year. Open Enrollment for the 2020 benefit plan year will be available November 1-14, 2019.

Make your 2019 Bucks for Charity pledge today!

Buckeyes are building a better community! Bucks for Charity is a simple way for faculty, staff and retirees to give to your favorite local nonprofit organization - conveniently one-time or through payroll deduction. Choose from over 250 central Ohio organizations that support a variety of causes.

Forming the HR Shared Service Center

On Monday, September 9, HR colleagues participating in the HR Service Delivery (HRSD) pilot moved to the Office of Human Resources (OHR) location at South Campus Gateway, hitting a milestone in the development of the center, newly named HR Connection. Pilot partners celebrated their new office space with a welcome event.

HR Professionals and Leaders Look Ahead to New HR Model

On Monday, August 26, The HR community participated in an open house forum to connect with HR leadership in an open dialogue about Ohio State’s HR Transformation efforts. The 400 HR professionals in attendance were able to gain insights and information to help them shape their careers within the future HR model.

HR Service Delivery Pilot Kicks Off

On July 1, Ohio State launched a pilot of the new Human Resources operating model through the Enterprise Project’s HRSD Team as part of the university’s broader HR Transformation efforts.

RECENT ARTICLES

Open Enrollment information: myBenefitsMentor coming in the mail and online

Faculty and staff eligible for Ohio State medical benefits will have access to a helpful resource during Open Enrollment: myBenefitsMentor. This tool models projected medical and pharmacy expenses based on anticipated health care needs for 2020.

Ohio State receives Employer Partner of Inclusion Award

In recognition of the university’s commitment to being an inclusive workplace, Opportunities for Ohioans with Disabilities (OOD) has awarded Ohio State with a 2019 Employer Partner of Inclusion Gold Award.

Quanetta Batts is making a lasting, positive impact on everyone she helps

When Program Director of Outreach and Engagement Quanetta Batts went to her University Libraries supervisor with a desire to do more community outreach three years ago, she opened the door to her passion of helping others and is leaving a lasting impact in the community.

Ohio State named one of America's Best Employers for New Grads 2019

According to a recent list from Forbes and Statista, The Ohio State University is ranked fourth among best organizations for young professionals.

Wexner Medical Center employee donates through Bucks for Charity to help improve patient care

When Buckeyes give through Bucks for Charity, they are supporting nonprofit agencies that help Ohio State faculty, staff and patients. Robert Weber, Wexner Medical Center pharmacy administrator, knows first-hand how his donation to the Charitable Pharmacy of Central Ohio (CPCO) impacts patients he serves at the medical center.
News Home