2016/04/25 – Update on HR Service Delivery - Human Resources at Ohio State

Update on HR Service Delivery

HR Service Delivery is the multiyear initiative to improve the ease, consistency and effectiveness of HR at Ohio State. The initial goals of HR Service Delivery are to standardize the HR roles and processes within the university’s Service Centers and to create a university-level onboarding program. Several project teams are leading efforts to realize these goals.

Since implementation began earlier this year, outlined below are highlights of the progress made in each target area:

Service Center Process and Role Standardization
led by Jason Barnett (University Advancement), Kristi Pyke (Veterinary Medicine) and Danielle Dankof (Wexner Medical Center)

  • Highlights: Closely examined hiring processes in the Service Centers, and drafted a standardized workflow using input and feedback from many subject matter experts and volunteers.
  • Next Steps: Reviewing key decisions and forming recommendations for the best practices that were identified in the Service Center hiring process.

Preboarding and Onboarding
led by Molly Driscoll (Human Resources), Natalie Wittmann (Wexner Medical Center), Laura Palko (OCIO) and Tracey Pawlowski (Human Resources)

  • Highlights: Implemented a New Hire Survey and a series of manager focus groups to capture important baseline information on the experiences of Ohio State’s newest staff employees and their supervisors.
  • Next Steps: The survey results highlight the great work currently happening across the university and detail opportunities for improvements in the preboarding (time between signing an offer letter and first day of employment) and onboarding process, including technology access, setting performance expectations and communicating benefits options and deadlines.

Technology, Systems and Data Governance
led by Brian Newcomb, Grant Allen and Laura Herbst (Human Resources)

  • Highlights: Drafted an HR Technology Roadmap, to be reviewed this month by senior HR leaders, to align technical infrastructure with HR priorities, strengthen data integrity, improve data reporting and automate work flow.
  • Next Steps: The first anticipated deliverable from this group will be standardized hiring forms for DocuSign, which will be shared with stakeholders soon for feedback.

Electronic Personnel Records
led by Andrea Gintert and Deb Miller (Student Life)

  • Highlights: Identified the types of documents that should (and should not) comprise an official electronic personnel record.
  • Next Steps: Planning for a central electronic file depository and starting conversations about necessary revisions to the university’s Personnel Records Policy.

As each group advances toward solutions and prototypes, they will engage stakeholders from across campus in information sessions, focus groups and other feedback opportunities.

“It’s exciting to see the momentum building for our HR Service Delivery projects,” said Kimberly Shumate, associate vice president for HR administration and operations. “We are truly transforming the way we do business, and are on track to have significant and tangible results by the end of the calendar year.”

Questions about HR Service Delivery can be directed to Raegan Schneider, HR Director, at Schneider.650@osu.edu.

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