Career Framework - Human Resources at Ohio State
The career framework is a central component of Ohio State’s Career Roadmap. It progresses in a hierarchy, from functions to more detailed job levels including titles and career paths. Staff are able to advance within the career framework based on their skills, experience, performance and the business need.
The career framework will support:
- Consistency in how jobs and career levels are described across the university and medical center
- Alignment of jobs to market salary structures
- Visible career paths
- Pay equity
Below is a draft overview of the career framework followed by a sample job. More details will be shared in the coming months. The details of Career Roadmap will continue to be refined throughout the project via stakeholder input.
If you have questions about the career framework, send a question to HR Compensation via the Ask-a-Question feature.
Career Bands and Levels
Career Framework Image Description
The image above is a representation of the Career Framework and is described below.
Job Function: Broad Grouping of Occupational Disciplines
Sub Function: Recognized Occupational Discipline
Career Band: Individual Contributor Series (Technical)
- T4 – Lead
- T3 – Senior
- T2 – Experienced
- T1 – Entry
Career Band: Individual Contributor Series (Clinical)
- C4 – Lead
- C3 – Senior
- C2 – Experienced
- C1 – Entry
Career Band: Individual Contributor Series (Specialized)
- S6 – Principal (limited roles)
- S5 – Expert
- S4 – Consult
- S3 – Senior
- S2 – Experienced
- S1 – Entry
Career Band: People Leader Series (Managerial)
- M5 – Expert (limited roles)
- M4 – Lead
- M3 – Senior
- M2 – Experienced
- M1 – Entry
Career Band: People Leader Series (Executive – limited roles)
- E5 – President
- E4 – Executive Vice President
- E3 – Senior Vice President
- E2 – Vice President
- E1 – Associate Vice President
Career Framework Example Image Description
The image above is an example of the Career Framework and is described below.
Job Function: Finance
Sub Function: Accounting
Career Band: Individual Contributor Series (Technical)
- T4 – Accounting Coordinator 4
- T3 – Accounting Coordinator 3
- T2 – Accounting Coordinator 2
- T1 – Accounting Coordinator 1
Career Band: Individual Contributor Series (Clinical)
- C4 –
- C3 –
- C2 –
- C1 –
Career Band: Individual Contributor Series (Specialized)
- S5 – Accountant 5
- S4 – Accountant 4
- S3 – Accountant 3
- S2 – Accountant 2
- S1 – Accountant 1
Career Band: People Leader Series (Managerial)
- M5 – Manager 5, Accounting
- M4 – Manager 4, Accounting
- M3 – Manager 3, Accounting
- M2 – Manager 2, Accounting
- M1 – Manager 1, Accounting
Career Band: People Leader Series (Executive – limited roles)
- E5 –
- E4 –
- E3 –
- E2 –
- E1 –
Job Title: HR Information Systems Senior Analyst
Job Function: Human Resources
Human Resources is responsible for establishing HR-related polices and controls, partnering with clients to provide solutions, executing HR operations, providing and interpreting HR-related reports and supporting strategic decisions.
Sub-Function: HR Information Systems
HR Information Systems is responsible for researching, implementing, and maintaining the technology solutions that support the HR function. Typically partners with internal IT resources to coordinate system implementation and integration activities and may leverage internal IT processes or project methodologies. Typically engages and manages relationships with consultants and venders to support the research, implementation, and maintenance of HR solutions. Works with stakeholder groups to design or update HR processes considering the supporting technologies. Engages stakeholder groups to define system requirements, configures or outsources system configuration, tests new functionality, and releases new functionality to production. Helps stakeholders with reporting and troubleshooting system or data related concerns. Defines and monitors system controls and governance including uploads and data maintenance activities.
Career Band: Individual Contributor, Specialized
Work is primarily achieved through individual efforts or by participation on functional or project teams. May coordinate, influence, or review the work of others. May be the primary owner/authority on a given program or process. Requires the application of specialized expertise within a profession to achieve results. Emphasizes in-depth knowledge, project management, and influencing skills. Typically requires a university degree or equivalent work experience that provides knowledge of fundamental theories, principles, and concepts
Career Level: S3 Senior Level
Fully experienced professional, typically the most prevalent job level within Career Band who may serve as informal resource for less experienced colleagues, and who applies industry knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform tasks and projects, works on complex projects of large scope; may refer to precedents and defined parameters, completes routine work independently; receives general guidance on new projects, work is reviewed for the purpose of meeting objectives, exchanges information on sensitive matters and works to build consensus. Requires a Bachelor’s degree (or equivalent experience) and 5 years relevant experience
Job Functions and Subfunctions
Job functions and subfunctions have been developed into a job catalog and the first working version is shown below. Content will be updated periodically during position mapping. The purpose of sharing this content is to provide transparency and prompt collaborative dialogue.
Thirty-seven job functions have been established as a starting point. Subfunctions with descriptions shown below have been reviewed as part of Career Roadmap. However, all work is subject to refinement over the course of the initiative.
Please note the information below is as of May 8, 2020, and is in draft status.
Academic Administration provides a range of strategic and administrative enrollment processes and support programs and services that ensure effective intake of students, provide the means for success during the academic experience and after graduation. Includes development, delivery, measurement, evaluation, and continuous improvement to optimize effectiveness with relevant audiences. In any area, roles may focus on processes or programs serving domestic or international populations, underrepresented groups, honors and scholars, cross-disciplinary initiatives, etc. Subfunctions include:
- Academic Program Services – Academic Program Services is responsible for work which falls within multiple subfunctions or provides a range of services for designated groups. This includes roles in central offices, colleges and regional campuses which span more than one area such as academic advising, admissions, career services, student services, etc. May be focused on general or specialized areas for students at the undergraduate, graduate, post-graduate, professional, post-doctoral, fellowship or similar areas, ensuring support throughout the educational cycle from entry to graduation. May be involved with grants processes. Works with faculty to provide advice and coordination.
- Academic Success and Enrichment – Academic Success and Enrichment focuses on programs and services that provide and enhance students’ academic and life skills. Examples of programs developed and administered include First Year Experience, Second-Year Transformational Experience Program, learning centers, skills workshops, tutoring services and other learning experiences for the general, student-athlete, international and other identified populations. [Note – For the Tutors for academic courses, see Education Function]
- Career Services – Career Services provides career advising and counseling, as well as professional development, experiential learning and other programs providing real-world experiences to enhance learning, demonstrate capabilities and prepare undergraduate, graduate and professional students and alumni for post-graduation outcomes. Includes planning and administering events and services, such as campus recruiting visits for companies and organizations, career fairs, courses and workshops to develop and enhance skills in career management, job search and other areas. Provides job search support and networking opportunities. May advise students and organizations on individual, professional and business branding to increase visibility in the marketplace. Develops, administers and/or provides support to organizations hiring for, as well as providing applied learning opportunities through, internship, externship, co-op, field experience, and practicum programs. Includes applied learning programs which meet requirements for course credit. Performs outreach and consultation to organizations and community, industry and professional groups, faculty and university partners, and develops relationships to expand career and experiential learning opportunities. Administers in-depth assessments and coaches individuals on academic major choices, career exploration, developing capabilities to navigate barriers, building self-confidence, making decisions, et al. Utilizes, supports, and at times directly manages, career-related technologies, databases, technologies designed for data collection, and the methods and processes for reporting career outcomes.
- College and Regional Recruiting and Enrollment – College and Regional Recruiting and Enrollment is responsible for student recruiting programs, pre-application and pre-admission, and related processes at a college or regional campus. Collaborates with central admissions and other offices; interacts with students, families and external organizations to exchange information and resolve issues. These roles develop, implement and administer plans, programs and events for general and targeted student recruitment in support of organizational goals. Ensures compliance with applicable regulations and policies.
- Graduate and Professional Admissions – Graduate and Professional Admissions is responsible for centralized admissions applications processes, systems data inputs and maintenance and admissions notifications. Coordinates with individual colleges to ensure efficient enrollment as the colleges review and select students for entry to graduate and professional academic programs. Includes interactions with students, families, external organizations and within the university for information exchange and issues resolution. These roles also develop, implement and administer or support plans, programs and events for general and targeted student recruitment in support of organizational goals. Ensures compliance with applicable regulations and policies.
- International Programs – International Programs supports the university to ensure successful international initiatives and student experiences. Includes applying subject matter expertise on laws, regulations and policies on non-immigrant statuses and achieving timely and accurate compliance with government reporting requirements, such as SEVIS. Ensures units and their students, faculty or others entering or traveling from the U.S. are equipped with accurate and up-to-date information on remaining compliant, avoiding entry and exit problems, risks to personal safety or health, responses in emergency situations, etc. Provides oversight of programs such as education abroad, international honors and scholars, global engagement, etc. Consults on intercultural learning issues and projects across the university. Ensures appropriate implementation of cultural content in programs and communication materials.
- Registration and Records – Registration and Records is responsible for processes related to academic records, academic progress, enrollment data, classroom support, academic certification, fee assessment and national and institutional testing. Forecasts and plans enrollment in collaboration with faculty for decisions on number of class sections to be offered; provides data services internally and externally in compliance with policies and regulations; supports services related to enrollment, advising and eligibility determinations. Includes offices such as University Registrar, roles involved in classroom allocation, capacity planning, electronic and other forms of document management, etc. Ensures that class schedules are up-to-date and entered in systems, enrollment data is reported and communicated, and assessments are completed.
- Student Financial Aid – Student Financial Aid strategizes, plans and processes student financial aid operations. Includes financial counseling, award verification and determination, funds management, risk management and compliance with federal, state, local and athletic organizations regulations and requirements, as well as university policies. Oversees financial resources, ensures internal controls and audits, and supports fundraising activities.
- Student Services – Student Services is responsible for front-line customer service, counseling and coordination for inquiries related to financial aid, residency, records and registration, transcript review and verification and student accounts. Includes collaboration with University Registrar, Student Financial Aid, University Bursar and other student support offices, and representing these services to students. Handles inquiries arriving via various channels, such as online, phone, mail, email and in-person.
- Undergraduate Academic Advising – Undergraduate Academic Advising fosters student success through programs and strategies which support fulfillment of educational goals. Includes advising students on university policies, procedures, program and degree requirements and a range of other academic matters. Student orientation activities, materials preparation and distribution, logistics, teaching student survey courses and related actions are involved. Provides referrals to appropriate units for financial, mental health and other services.
- Undergraduate Admissions – Undergraduate Admissions is responsible for admissions applications reviews, systems data inputs and maintenance, and admissions recommendations and decisions. Includes interactions with students, families, external organizations and within the university for information exchange and issues resolution. These roles also develop, implement and administer plans, programs and events for general and targeted student recruitment in support of organizational goals. Ensures compliance with applicable regulations and policies.
Agricultural Operations is responsible for managing programs, facilities, and sites devoted to improving soil, crop, plant, animal and environmental resources. Operations include farms, arboretums (or arboreta), greenhouses, branch facilities, forests, gardens and related areas. Supports educational, research and community programs. Provides agricultural businesses with resources for successful planning and management. Subfunctions include:
- Agricultural Administration – Agricultural Administration oversees administration of agricultural operations to support the university’s research and extension programs. Includes facilities management, farm operations, collaboration with capital planning and real estate management, as well as providing representation for advisory committees, commodity organizations, communities and others.
- Farm Support – Farm Support is responsible for successful operation of a farm or other facility including greenhouses and feedmills. Includes livestock, herds, crops, production, planting and harvesting; compliance with applicable local, state and federal regulations. Involves selecting, purchasing and ensuring upkeep of farm equipment, and safe operation. Responsible for ensuring upkeep of farm property and buildings, and for overall appearance. Supports plans for teaching, research and service. Includes budget management, community relations.
Allied Health professionals (distinct from medicine, pharmacy and nursing) deliver health or related services using scientific principles and evidence-based practice for the diagnosis, evaluation and treatment of acute and chronic diseases; promote disease prevention and wellness for optimum health; and apply administration and management skills to support health care systems in a variety of settings. This job function includes the allied areas of dentistry, neurodiagnostics, polysomnography, ophthalmology, optometry, perfusion and respiratory. Subfunctions include:
- Advanced Practice Respiratory Therapy – Advanced Practice Respiratory Therapy provides advanced respiratory care management for patients using evidence-based, complex diagnostic and therapeutic clinical practice and disease management protocols. Provides consultation; orders diagnostic tests and respiratory care services. Requires state licensure as well as specialty certification through the NBRC.
- Biomedical Photography – Biomedical Photography is responsible for medical photography utilizing all photographic techniques applicable in order to properly document body parts, including the eye, cornea, iris and retina. Performs imaging procedures that include angiography, photography, echography and ocular coherence tomography. Supports the physicians and their patient needs for additional photographic diagnostic tools, capture photographs appropriately in the electronic medical record, to comply with all legal requirements for record retention and to adhere to all HIPPA requirements.
- Dental Assistants – Dental Assistants take and develop dental x-rays, take patient blood pressure and pulse, provide patient comfort and demonstrate good oral hygiene techniques. Provides patients with follow-up instructions for surgery or other oral procedures and infection control. May recover patients from anesthesia.
- Dental Hygienist – Dental Hygienists prevent and treat disease, disorders and conditions of the oral cavity. Duties include: taking and developing dental x-rays, cleaning teeth, placing sealants and fluorides on the teeth, teaching patients how to brush and floss properly and taking patient history. Educates the patient on nutrition to optimize good dental health and more.
- Dental Lab Technician – Dental Technicians are behind the scenes making full and partial dentures from impressions. Creates crowns and veneer, orthodontic applicances and splints. Works with a wide range of materials and high tech equipment and instruments.
- Neurodiagnostic Services – Neurodiagnostic Services performs a wide variety of electroneurodiagnostic procedures on patients with suspected neurologic injury and disease and monitors patients for seizure or other neurological disorders. Prepares patients for testing, performs testing and collects information pertinent to the interpretation of test results in EEG, Electromyography (EMG), Autonomics, Epilepsy Monitory (EMU) and Evoked Potentials (EP).
- Ophthalmology Services – Ophthalmology Services diagnoses and treats issues with the anatomy, physiology and diseases of the eyeball and orbit, either medically or surgically. Performs eye surgery and prescribes a broad range of drug therapies. Takes patient history, tests vision and performs specialized ophthalmic testing.
- Optometry Services – Optometry Services interprets and translates eye exam prescriptions for patient need of contact lenses and eye wear spectacles; instructs and educates optometric student interns in identifying patient needs with eye wear according to prescription. Performs equipment function in coordination with eye exam as directed by clinical attending.
- Perfusion Services – Perfusion Services provides extracoporeal support procedures (heart-lung machine) for patients undergoing heart surgery, liver transplantation and other surgical procedures requiring intraoperative autotransfusion, intraoperative chemotherapeutic procedures and various intraoperative monitoring and diagnostic procedures in the operating room environment. Provides cardiac support procedures including intra-aortic balloon support and other forms of ventricular assist for patients in the operating room and intensive care setting.
- Polysomnography Services – Polysomnography Services analyzes, monitors and records physiologic data during sleep and wakefulness within the Sleep Disorder Centers, providing diagnostic evaluation for patients suspected of having sleep disorders. Prepares patients for both night polysomnographic recordings and multiple sleep latency tests and maintenance of wakefulness tests. Analyzes and scores the sleep study for interpretation by a sleep physician.
- Respiratory Therapy Services – Respiratory Therapy provides all types of respiratory care including respiratory therapy treatments, oxygen and humidity therapy, mechanical ventilation, whole blood analysis and hyperbaric treatments. Develops and implements performance initiatives to ensure optimal patient outcomes and patient satisfaction. The Pulmonary Diagnostic Lab provides service for patients undergoing pulmonary function tests, such as spirometry, lung volumes, diffusing capacity measurements, blood gas studies and bronchoscopies. Also provides specialized tests, such as methacholine challenge, eucapnic voluntary hyperventilation, exercise stress testing and sputum induction.
Animal Health and Care is responsible for programs and services for animal health, including the prevention, diagnosis, and treatment of disease, injury, and disorders, as well as ongoing health. Areas include providing clinical direct care, secondary and tertiary referral services, diagnostic testing, education, as well as addressing the related needs of individuals, organizations, and communities. Operations include primary, secondary and tertiary hospitals, clinics, field sites, farm sites, and research labs. Subfunctions include:
- Animal Health Instructional Laboratory – Animal Health Instructional Laboratory advances the education and training of veterinary and other students and practitioners, as well as medical researchers, postdoctoral scholars and animal care professionals through immersive clinical simulations, practical skills laboratories, consultation and instruction. Develops simulations for teaching and assessment, preparing and conducting laboratories and demonstrations in such areas as medical, anesthesia, surgical techniques and a range of other skills. Evaluates and reports on student or practitioner performance. Incorporates a variety of laboratory support and administration responsibilities. May perform research-related activities. May train staff to maintain certifications for animal care registration.
- General Animal Care – General Animal Care is responsible for basic support for livestock and other large or small animals. Includes feeding and cleaning animals, cleaning work areas and habitats, pasture and forage management, herd management, care of animal health, as well as support for farm staff, veterinary care or other technical specialists, faculty, visitors, researchers. Involves assisting with data collection, reporting animal behavior, issues, helping prepare animals for study or surgery, transporting, moving or restraining animals; supports or assists in inventory, facilities and equipment upkeep and other processes.
- Laboratory Animal Veterinary Services – Laboratory Animal Veterinary Services provides direction in advancing medical research by ensuring the humane care and treatment of laboratory animals and advancing quality scientific research. Provides veterinarian care. Works with principal investigators, researchers, postdoctoral scholars and animal care staff; ensures the humane care and use of animal standards are maintained per regulatory requirements. Administers programs and procedures, completes process analyses and improvements, ensuring the university’s clinical research compliance for accreditation and licensure. Serves as institutional authority for the analysis and approval of animal protocols and provides ongoing consultation on adherence to protocols. Informs regarding changes in scientific research regulations for animals in areas of medicine, quality assurance, training, translational surgery and emerging biomedical research areas; publishes in scholarly journals.
- Research Laboratory Animal Health – Research Laboratory Animal Health cares for animals in the research setting. Supports humane and responsible practices in compliance with regulations, accreditation standards, university policies, and sound research methods. Assists veterinarians, faculty, researchers and other staff. Includes maintaining sanitary conditions and usability of laboratories and surgical areas, ensuring availability of supplies and equipment.
- Veterinarian – Veterinarian provides patient care, client services, and consultation. Areas of care include surgical, orthopedic, neurosurgical, minimally invasive, general, oncologic, emergency, diagnostic and rehabilitative. Advises and trains clinical students and residents. May perform research-related and outreach activities. Services may be performed at central hospital and clinic, local clinics, farms, etc.
- Veterinary Care – Veterinary Care assists veterinarians with medical procedures involving animal health. Includes primary care (community practice, dentistry), specialty services (behavior, cardiology, dermatology, equine medicine, equine surgery, farm animal medicine and surgery, small animal internal medicine, integrated oncology, neurology, ophthalmology, radiology, rehabilitation, small animal surgery and theriogenology) and anesthesia and critical care (small and large animal). Basic nursing services include, but are not limited to, measuring vital signs, calculating dosages of medications and constant rate infusions, venipuncture, IV (peripheral and central) and urinary catheter placement, fluid therapy, administering medications (orally, subcutaneously, intramuscularly and intravenously), wound management, bathing, restraining, etc. Utilizes specialty equipment including endoscopy, arthroscopy, ultrasonography, radiological (Radiographs, CT, Nuclear Medicine, MRI, Fluoroscopy), laser and other specialized equipment directly related to the specialty. Utilizes advanced techniques in applying anesthesia and in emergency and other critical cases. Monitors patients (visual observations, physical exams, overall patient assessments), documents these observations and clinical assessments in the patient’s medical record and communicates changes in patient’s medical condition or status to the clinician. Communicates with clients regarding patient care, updates, surgical recommendations, follow-up care and discharge instructions. Follows prescribed clinical and safety procedures. Provides educational support to veterinary students, veterinary technician students, interns and residents. May provide research-related support.
- Veterinary Clinical Pathology Laboratory – Veterinary Clinical Pathology Laboratory is responsible for the overall operation and support of the Clinical Pathology Laboratory, to include hematology, hemostasis, biochemistry, urinalysis, cytology, and flow cytometry, as well as supporting the Blood Bank.
- Veterinary Customer Services – Veterinary Care Customer Services serves as the point of entry within a designated area or via the call center supporting clients, visitors and referring veterinarians. Supports clients and navigates complex protocols, phone systems and organizational structure to provide process and services information to faculty, residents, students, clients, visitors and referring veterinarians. Includes communications regarding client financial responsibilities, referral process and solving access and financial issues. Also includes scheduling appointments, handling customer inquiries, managing client expectations, auditing medical records and may involve advocating for clients.
- Veterinary Imaging – Veterinary Imaging is responsible for diagnostic imaging processes and services for animals using multimodalities such as magnetic resonance imaging (MRI), computerized tomography (CT), radiography or other methods. Includes acquiring images and archiving results, calibrating and maintaining imaging equipment, and related duties. Supports faculty and students; trains students on proper use of equipment, safety, relevant regulations, and patient handling. Veterinary Imaging Technicians administer sedatives, restrain animals and provide other hands-on procedures as necessary in order to ensure proper images. Other responsibilities include interacting with faculty, residents, interns and veterinary care technicians, entering information in the EMR, ensuring proper supplies inventories, and supporting research needs as necessary.
- Veterinary Medical Records – Veterinary Medical Records ensures that all medical records are accurate and comply with the standards established by the Veterinary Medical Center. Includes collecting, receiving information, scanning, storing documents and performing systems data inputs. Interprets medical diagnoses and information to maintain electronic medical records; trains system users; collaborates with and assists clinicians and researchers on understanding of coding requirements, conducting queries necessary to fulfill research, clinical, and academic needs. May perform research-related activities. May provide educational services.
- Veterinary Microbiology Laboratory – Veterinary Microbiology Laboratory is responsible for the overall routine and specialized testing of clinical, feed and environmental samples, including bacteriology, mycology, serology and molecular diagnostic.
- Veterinary Operations and Services – Veterinary Operations and Services is responsible for the overall operation of a hospital or clinic. Those in leadership roles are responsible for major or multiple functions and services within a hospital. Key functions include operational planning and execution, financial planning and accountability, process analysis and improvement, program assessment and development of growth strategies, customer experience, facility management and renovation, clinical research compliance, and accreditation, regulation and licensure compliance.
Athletics oversees professional activities, programs and services related to all aspects of intercollegiate sports programs, including leadership and athletics operations support. Subfunctions include:
- Athletic Operations – Athletic Operations provides support to student athletes, coaches and sports programs by managing and maintaining required athletic and gymnasium equipment, providing game-day management activities and general athletic operation support.
- Athletics Administration – Athletics Administration oversees and directs an athletics program, sport or athletics department function. Manages allocated resources and represents the department within and outside of the institution, as needed, including with regulatory bodies and associations such as the NCAA and Big 10 conference.
- Athletic Training – Athletic Training assigned to the Department of Athletics is responsible for providing health care for collegiate student athletes. The practice of Athletic Training encompasses the prevention, evaluation, treatment and rehabilitation of emergent, acute or chronic injuries and medical conditions. These professionals work alongside the team physician and serve as the center of the medical team in providing and managing the direction of care, return to play, and return to learn of athletic related injuries and illnesses. Additional responsibilities may include on-site coverage for practices, competitions , and travel events, as well as department policy development and supporting risk management in the area of student athlete health care.
- Camps and Clinics – Camps and Clinics coordinates all aspects of athletic and recreational programs, serving both internal university and external user groups. May include various duties such as programmatic planning, event coordination and general operational responsibilities related to the production of athletic camps and clinics.
- Strength and Conditioning – Strength and Conditioning plans and directs performance-conditioning and strengthening activities for assigned student athletes and specific university teams.
Business Planning and Operations is responsible for the strategic planning, analysis and ongoing operations of colleges and units. Reporting and analytics support is provided to inform strategic planning and business operations; project management support is provided as a means of executing on the strategic plan. Additionally, administrative assistance and office services provides administrative support to executives, managers, and departments such as clerical support, office, mail and copy center services. Subfunctions include:
- Administrative Assistance – Administrative Assistance is responsible for providing administrative support within the organization. Exercises tact and diplomacy with confidential information. Uses word processing, presentation and spreadsheet software to draft correspondence, presentations, agendas, reports and other materials. May operate multi-line phone system, organize meeting rooms, direct visitors, book transportation or support the faculty recruitment process. May draft responses to inquiries and screen incoming calls, visitors, mail and email. Maintains electronic and paper filing systems. Supports leaders with business travel needs, expense reports, payables submissions, calendaring and meeting arrangements.
- Business Operations – Business Operations is responsible for cross-functional management and administration of an organization’s resources, including but not limited to finance, processes and operations, human capital, facilities, equipment, systems, and communication. Conducts the daily operations of an organizational or academic unit which may include budgeting, forecasting, and financial modeling. Business operations professionals gather and analyze data to construct key performance indicators to monitor and improve performance and reinforce strategic decision making. They are responsible for aligning the strategy with business resources and driving change and business transformation efforts to ensure long-term business viability while maximizing the value of the organization’s services. May propose or formulate policy and oversee the preparation and management of grant and contract proposals. Manages vender relationships, relationships within the organization and, at times, relationships with peer institutions or community organizations.
- Community Outreach – Community Outreach develops and coordinates community engagement and educational programs that will assist in addressing the needs of the community and surrounding areas. Creates and plans programs to engage and support the community, students and employees. Promotes fundraising and volunteer recruitment. May involve researching and implementing community engaged learning programs. Develops relationships with community leaders and can serve as the organization’s liaison with volunteers and the community.
- Data Analytics Science – Data Analytics Science is responsible for providing advanced analytics, predictive modeling, and machine learning. Applies advanced statistical and mathematical concepts to manage and manipulate complex, high volume data sets from multiple data sources including structured and unstructured data. May provide input to the process of aggregating data within a data warehouse environment.
- Office Services – Office Services is responsible for coordinating and executing the administrative activities of an office including sorting and distributing incoming correspondence and packages, preparing outgoing correspondence and packages, and supporting special or bulk mailings. May run a copy center, order office supplies and ensure copiers, fax machines and other office equipment is serviced and in working order. May act as first point of contact for facilities issues and log maintenance requests.
- Project Management – Project Management is responsible for facilitating internal projects from proposal and inception through post go live activities. Coordinates project planning, governance, resourcing, budgeting, progress reporting, issues management, and change management. Ensures project results meet quality, schedule, and cost requirements. At higher levels accountability for project budget and people leadership becomes more pronounced. Monitors project status and recommends course corrections to schedule, resources, or cost. Supports projects from multiple disciplines.
- Reporting and Analytics – Reporting and Analytics is responsible for querying, reviewing, developing and modeling data to increase productivity, facilitate decision making, and create competitive advantage through operational and strategic insights. Leverages understanding of the business operations and associated data sets. Conducts quantitative and qualitative analysis on data and information to ensure correct forecasting, costing, etc. Leverages sophisticated report writing tools, in-depth knowledge of databases and other data sources, and sound statistical understanding to consume and interpret high volume data sets from multiple sources.
- Strategic Planning – Strategic Planning is responsible for enhancing organizational growth and sustainability through strategic investments in services provided to students, health system patients and other stakeholders. May recommend investments in equipment, facilities, or human capital. Strategic planners understand and shape the organization’s strategy and mission and support leaders in facilitating associated communications and processes. Translates the strategic vision into actionable plans and key performance indicators that align the structure, resources and goals in support of the organizational mission and assessing performance. Strategic planners guide effective decision making by researching the competitive environment, monitoring and analyzing industry trends and market changes as well as constructing forecasts and analytical models that provide insights into significant internal and external changes that may serve as opportunities or threats. Strategic planners exercise skill in analytical problem solving, project management, communications and leadership in addition to understanding organizational structures, business operations and procedures and data analysis.
- Volunteer Program Management – Volunteer Program Management supervises and coordinates the activities of the volunteers at the organization. Administers and develops volunteer programs and achieves results through managing volunteers. Selects, trains and supervises volunteers. Ensures volunteers deliver excellent service to departments and their customers and that program provides a meaningful volunteer experience. Coordinates new volunteer roles, develops training programs, works with business and community partners, and program growth and operational logistics. Ensures program and volunteers comply with organizational and external expectations, policies and regulations.
Care Management organizes patient care activities to facilitate the appropriate delivery of health care services and transition of care across the continuum. Subfunctions include:
- Care Management Services – Care Management Services manages and oversees operations, programs and projects designed to evaluate and improve all case management, patient care resource management and social work functions across the continuum. Assures innovative strategies are used positively to impact patient care and achieve quality patient outcomes. Works to improve service performance and reimbursement, length of stay and costs. This sub-function is for people leaders over dual areas such as social work and case management or social work and patient care resource management.
- Case Management – Case Management collaborates with health care team members to develop a plan of care for each assigned patient from admission through discharge. Ensures patient progresses towards desired outcomes by monitoring patient care through assessments and/or evaluations. Identifies and resolves barriers that hinder effective patient care. Actively involved in discharge planning process.
- Case Management – RN – Nursing Case Management collaborates with health care team members to develop a plan of care for each assigned patient from admission through discharge. Ensures patients’ progress towards desired outcomes by monitoring patient care through assessments and/or evaluations. Identifies and resolves barriers that hinder effective patient care. Actively involved in discharge planning process. May perform utilization management duties. Requires RN license.
- Education – Education provides personalized training by designing, developing, implementing, and evaluating classroom and clinical instruction to support the orientation, ongoing educational needs and professional development of employees.
- Nurse Navigation – Nurse Navigation provides clinical guidance and facilitates patients and their families through the treatment process. Navigates patients through the diagnostic evaluation. Educates and supports each patient empowering them to make informed treatment decisions. Requires RN license.
- Patient Navigation – Patient Navigation directs patients to different resources and information in the health care system. Coordinates screenings and appointments with providers to ensure timely delivery of diagnostic and treatment services. Remains a support system throughout the patient’s treatment. Maintains communication with patients, survivors, families and health care providers to monitor patient satisfaction.
- Utilization Case Management – Utilization Case Management reviews all hospital admissions, hospital stays and elective procedures to determine appropriateness using the criteria of severity of illness and the intensity of service. May certify patient bills for care rendered. Maintains accurate records of utilization activities; carries out the non-certification process for admission and/or continued stay; and collects data for utilization activities and quality assurance processes.
- Utilization Case Management – RN – Utilization Nurse Case Management reviews all hospital admissions, hospital stays and elective procedures to determine appropriateness using the criteria of severity of illness and the intensity of service. May certify patient bills for care rendered. Maintains accurate records of utilization activities; carries out the non-certification process for admission and/or continued stay; and collects data for utilization activities and quality assurance processes. Requires RN license.
Clinical Labs is responsible for pre-analytic, analytic and post-analytic functions on clinical specimens in order to obtain information about the health of a patient as pertaining to the diagnosis, treatment and prevention of disease; assisting care providers with clinical information related to patient care, education and research. Subfunctions include:
- Autopsy – Autopsy performs routine decedent processing tasks (receipt, release, communications), performs medical autopsies and processes surgical pathology specimens post examination (transport, storage, disposal).
- BioAssay Development – BioAssay Development develops, validates and implements new Next Generation Sequencing protocols and other complex genomic assays in a CAP and CLIA (College of American Pathologists and Clinical Laboratory Improvement Amendments) laboratory environment. Duties include custom assay design, preparation and validation of protocols, training of lab personnel on assays, production of data, and assisting in the preparation and publication of clinical research studies, with an emphasis on clinical utility of genomic technology in cancer diagnostics.
- Bioinformatics – Bioinformatics is responsible for test development and use of bioinformatics pipelines to provide annotation of next-generation sequencing (NGS) data in a CAP and CLIA (College of American Pathologists and Clinical Laboratory Improvement Amendments) laboratory environment. Secondary responsibilities will include providing bioinformatics and technical support for new test development and helping to define and improve variant curation data models and the scoring and reporting process. Assists in the analysis, design, testing and implementation of clinical information systems and solutions.
- Blood Bank – Blood Bank performs routine and specialized tests for transfusion, reference labs and research. Prepares blood components which includes: receiving blood products from outside sources, thawing Fresh Frozen Plasma and Cryoprecipitate, and allocating blood products for transfusions. ABO and RH typing, cross matching, antibody screening and identification. Issues blood and blood products for patient transfusion.
- Cell Therapy – Cell Therapy is responsible for processing, cryopreservation, storage, and infusion of marrow, peripheral blood progenitor cells, lymphocytes, and other immune effector cells in support of the pediatric transplantation service at Nationwide Children’s Hospital and the adult transplantation service at the James Cancer Hospital and Solove Research Institute. Responsible for ensuring the quality of the cell products by performing testing procedures and for reporting the product testing results.
- Cytogenetics – Cytogenetics performs fluorescent in situ hybridization (FISH) and chromosome analysis on inpatient and outpatient specimens received from the OSUMC and other local and state hospitals and physicians, using high resolution microscopes and a digital imaging system. These procedures are used to examine blood, bone marrow and solid tumor specimens for chromosomal changes. Techniques include karyotyping, analysis of G-banded chromosomes, other cytogenetic branding techniques as well as molecular cytogenetics such as fluorescent in situ hybridization and comparative genomic hybridization.
- Cytology – Cytology is responsible for specimen samples dealing with the diagnoses of diseases and conditions through the examination of tissue samples from the body within the department of pathology. Provides primary screening of gynecologic (GYN) and exfoliate (non-GYN) patient samples, submits abnormal specimens to a cytopathologist for further evaluation; evaluates on-site fine needle aspiration biopsy (FNAB) slides; prepares patient samples submitted for evaluation using laboratory techniques and instrumentation in the cytopreparation laboratory.
- Digital and Tele-pathology – Digital and Tele-pathology is responsible for scanning conventional glass slides to create whole-slide digital images that are utilized by pathologists to render a patient diagnosis. The digital pathology program involves infrastructures connecting affiliate clinical laboratories to Ohio State subspecialized pathologists for the remote reviewing of diagnostic tissue slides by utilizing whole slide live microscopes and video sharing. Secondary responsibilities involves creating and implementing training procedures for both local and remote site personnel; validating equipment and personnel both onsite and remotely; creating standard operating procedures for the remote connection and review of whole slide images between sites; troubleshooting technical issues including site to site connectivity, image quality, operation of scanners, file storage issues, data management, and process issues; investigating new equipment and procedures; site preparation for potential clinical validation; and participating in strategic planning and relationship development for growing the Digital Pathology program.
- Electron Microscopy – Electron Microscopy provides all technical aspects of routine electron microscopy (EM) services for a variety of tissue types. These technical responsibilities include accessioning, gross examination, triaging and EM processing of kidney biopsy specimen.
- Gross Pathology – Gross Pathology receives, triages and accessions gross (macroscopic) examination of biopsy specimens and non-complex surgical resections and frozen section processing for intraoperative consultations. Also eligible to acquire autopsy prosection skills. All tasks are performed with the goal of making a definitive diagnosis of a patient’s disease.
- Histocompatibility – Histocompatibility performs clinical testing for histocompatibility for the purpose of solid organ and bone marrow transplants. This involves HLA (Human Leukocyte Antigen) typing, allo antibody analysis and cross matching.
- Histology – Histology prepares tissue samples for analysis through processing, embedding, microtomy and histochemistry to aid in the diagnosis of disease and abnormalities.
- Immunohistochemistry – Immunohistochemistry utilizes antibodies to detect proteins (antigens) in cells within a tissue section to visualize and document cellular components within cells and within their proper histological context. Based on immunostaining of thin sections of tissues and viewed by either light or fluorescence microscopy.
- Lab Compliance – Lab Compliance tracks, monitors, educates and provides feedback to multidisciplinary teams performing laboratory testing. Responsible for understanding various laboratory testing, documentation and retention of records to ensure compliance with laboratory regulations for testing locations. Responsible for all preparation, maintenance, compliance and/or audits related to the conventions, guidelines and state and federal laws for: Point of Care testing sites, and all clinical laboratories system wide.
- Lab Services – Lab Services provides for the overall operation or support of multiple sub-functional services or areas, to ensure an environment that supports the quality of services offered as essential and integral to patient care. Includes support roles as well as position leading and managing multiple sub-functions. Labs are responsible for analyzing and testing body fluids and tissues. This includes blood, urine, cerebral spinal fluid, synovial fluid, all types of tissue samples, and almost any type of sample removed from a patient for testing. Responsible for operating and maintaining complex analyzers that are used in a laboratory and ensuring the laboratory results of each patient are accurate and timely. Perform routine and specialized testing of both moderate and high complexity.
- Microbiology Laboratory – Microbiology Laboratory performs a variety of procedures utilizing culture techniques for bacteria, fungi and mycobacteria, organism identification, susceptibility testing, molecular assays utilizing film array technology, multiplex PCR assays as well as RT-PCR assays. Follows standard operating procedures, good laboratory practices, and all safety guidelines while testing patient samples. Performs and documents quality control, proficiency testing, quality assurance measures and routine instrument maintenance and cleaning.
- Molecular Pathology – Molecular Pathology is both clinical and research work utilizing: molecular techniques and assays, nucleic acid isolations, polymerase chain reaction (PCR), capillary electrophoresis, fragment analysis, genotyping, sequencing, cell culturing, fluorescent in situ hybridization (FISH) techniques using formalin fixed paraffin imbedded tissue, aliquots samples, specimen processing and testing services; verifies and reports test results. Performs and documents quality control, proficiency testing, quality assurance and preventative maintenance on instrumentation.
- Renal Pathology – Renal Pathology provides all technical aspects of routine histology, electron microscopy (EM), and immunofluorescence (IF) services for a variety of tissue types. These technical responsibilities include accessioning, gross examination, triaging, EM processing, histologic preparation and immunofluorescence staining of kidney biopsy specimens with the goal of making a definitive diagnosis and characterization of medical diseases (non-tumor).
- Surgical Pathology – Surgical Pathology receives, triages and accessions gross (macroscopic) examination of all complexity of surgical resections and biopsies. Responsible for frozen section processing and gross assessments for intraoperative consultations, as well as, autopsy prosection. All tasks are performed with the goal of making a definitive diagnosis of a patient’s disease.
Clinical Support is responsible for assisting healthcare professionals in providing a variety of direct and indirect patient care activities in collaboration with the patient, family, and other members of the care team. Subfunctions include:
- Cardiovascular Technician – Cardiovascular Technician provides patients with cardiac monitors and device equipment, performs ECGs, interprets holter monitor scans and notifies physicians of abnormal studies. Remotely monitors patients with implantable cardiac devices. Carries out all necessary technical and non-technical tasks associated with device and monitor testing and the operation and maintenance of equipment.
- Emergency Medical Services – Emergency Medical Services is responsible for collaborating with members of the patient care team in the Emergency Room. Performs a variety of patient care tasks which can include: measuring vital signs, collecting specimens, performing simple sterile dressings utilizing surgical asepsis and providing basic pulmonary care.
- High Level Disinfection – High Level Disinfection provides assessments and direction regarding high level disinfection and sterilization methods for maintaining evidence-based best practices, policies and training in order to meet industry and regulatory standards.
- Infant Milk Services – Infant Milk Services is responsible for the preparation, distribution, inventory, and management of both Human Milk and Donor Human Milk.
- Medical Assistance – Medical Assistants are responsible for performing routine administrative and patient care support activities in a Health System medical practice to assist medical or nursing staff in the examination and treatment of patients.
- Organ Recovery – Organ Recovery provides 24/7 organ offer coverage for the Comprehensive Transplant Center (CTC) for all organ systems. Receives all organ offer calls, reviews with the responsible CTC Attending Physician/Surgeon, communicates with all pertinent members of the transplant, operating room, and inpatient teams to ensure a successful recipient operation, and communicates as needed with Organ Procurement Organizations (OPO). Coordinates all aspects of organ recovery, including but not limited to: initial offer review, organ recovery transportation, donor/recipient tissue typing, donor/recipient surgery scheduling, organ acceptance documentation, use/destruction of stored tissue and vessels, and coordination of necessary organ preservation activity. Oversees quality reviews of declined organ offers, performs audits ensuring appropriate data entry, leads process improvement initiatives, and coordinates education with clinical staff regarding organ recovery policies and procedures.
- Patient Care Services – Patient Care Services is responsible for assisting physicians and registered nurses in the examination and treatment of patients. Performs a variety of patient care tasks which can include: measuring vital signs and monitoring health, collecting samples, recording information on patients’ charts and preparing treatment rooms for examination.
- Patient Transportation – Patient Transportation is responsible for ensuring safe and efficient transportation of patients, equipment, supplies and specimens to and from patient care areas within the Medical Center.
- Perioperative Support – Perioperative Support is responsible for assisting physicians and registered nurses during the period of time surrounding a patient’s surgical procedure in the operating room. Cleans and disinfects equipment in the operating room. Expedites room turnover for surgical procedures by replacing equipment and supplies. Transports patients when needed.
- Physician Extender – Physician Extender is responsible performing a variety of outreach or clinical duties that can include: community education, instruction in brief rehabilitation programs, management of patient flow for healthcare providers in clinic, and other responsibilities as deemed necessary by physicians or physician assistants.
- Psychiatric Support – Psychiatric Support is responsible for caring for individuals with mental or emotional conditions or disabilities, following the instructions of a physician or other health practitioners. Performs a variety of patient care tasks which can include: measuring vital signs and monitoring health, collecting samples, recording information on patients’ charts and preparing treatment rooms for examination.
- Surgical – Anesthesia – Surgical Anesthesia Services is responsible for assisting Anesthesiologists in preparing for medical procedures. Responsible for ensuring safety and that sanitary conditions are met.
- Surgical – Sterile Supply – Surgical Sterile Supply is responsible for assuring a safe and accurate supply of medical equipment and instruments to health care team members.
- Surgical – Technologist Cardiovascular – The Cardiovascular Surgical Technologist is responsible for performing a variety of technical duties to assist in preparing and caring for pre-operative patients in an operating room, while assisting the Cardiovascular surgical team. Can assist in preparing for operation by setting up tables, instruments and supplies according to type of case.
- Surgical – Technologist First Assist – Surgical Technologist First Assist provides aid in exposure, hemostasis, closure and other intraoperative technical functions that help the surgeon carry out a safe operation with optimal results for the patient. In addition to intraoperative duties, the surgical assistant also performs preoperative and postoperative duties to better facilitate proper patient care. Performs these functions during the operation under the direction and supervision of the surgeon and in accordance with hospital policy and appropriate laws and regulations.
- Surgical – Technologist Inpatient – The Inpatient Surgical Technologist is responsible for performing a variety of technical duties to assist in preparing and caring for pre-operative patients in an operating room, while assisting the surgical team. Can assist in preparing for operation by setting up tables, instruments and supplies according to type of case.
- Surgical – Technologist Outpatient – The Outpatient Surgical Technologist is responsible for performing a variety of technical duties to assist in preparing and caring for pre-operative patients in an ambulatory surgery center, while assisting the surgical team. Can assist in preparing for operation by setting up tables, instruments and supplies according to type of case.
- Unit Clerical Support – Unit Clerical Support is responsible for preparing, compiling and maintaining patient and operational records in the nursing unit. Provides a variety of clerical support services in collaboration with other members of the patient focused care team.
Development and Engagement is responsible for developing and executing multifaceted, institution-wide strategies for engagement, fundraising and giving activities. Subfunctions include:
- Alumni Relations and Engagement – Alumni Relations and Engagement may be responsible for the strategy, planning and execution of alumni events, volunteer activities and partnerships with alumni clubs and societies. Engages and supports alumni governance bodies including boards and councils. Develops, conducts and promotes alumni programs and services to constituents including reunion, travel and tours, speakers and general activities to enhance involvement opportunities across the alumni network. Conducts visits and discovery calls and may pass leads to development teams.
- Development – Development is responsible for developing and executing strategies for securing gifts mainly from individuals, foundations and corporations. In that process, development officers develop and implement strategies for prospect identification, qualification, cultivation, solicitation and stewardship. They will work with academic and unit leaders to plan, evaluate and implement fund-raising activities that meet current and future institutional needs. They will represent the institution to wide-range of individuals and interface with high-level donors. They are expected to work in a collaborative nature across the university. A subset will assist in planning and implementing all of this work with major gifts prospects ($100K+).
- Development Services – Development Services is responsible for processing gifts made to the university and maintaining an accurate database of donor and alumni information. Provides first tier customer service to donors and updates or maintains print and electronic communication materials. May engage with Donor Experience professionals to better support and engage donors. Interprets gift and endowment agreements to ensure the university is able to accept and utilize funds in the way requested by donors. Partners with legal and other resources on related compliance matters and audits accounts for accuracy.
- Donor Experience – Donor Experience is responsible for partnering with a variety of people to plan and execute programs, activities and communications designed to thank and recognize donors and to instill trust that their gifts are used in accordance to their intentions and confidence that they make a difference, in order to build lifelong relationships and inspire people to continue and increase their support. Understands and tracks data related to donors’ giving and stewardship activity. Advises and coordinates with development and academic partners about stewardship for individuals and/or groups of donors. Monitors use of gift funds and helps generate and share messaging about how gifts are used. Helps connect students, faculty, and others who benefit from gifts with donors. Reviews gift and fund documentation as needed. Participates in a community of donor relations and stewardship professionals who share information and learn from best practices.
- Prospect Development – Prospect Development is the strategic arm of an organization’s fundraising operation, focusing on prospect pools and pipelines. Prospect Development professionals collaborate with gift officers and development leaders to ensure fundraising efforts are focused on working with the right donors for the right gifts at the right time (and in many cases, with the right initiatives). Prospect Development has evolved to now include the following roles and responsibilities: prospect identification and research, relationship management and data analytics.
Education facilitates learning through the acquisition of knowledge, skills, values, beliefs and habits. Subfunctions include:
- Continuing Education – Continuing Education plans, develops, implements and administers continuing education programs, such as workshops, certificate programs, seminars or special events for professionals and/or lifelong learners. Collaborates with academic departments, outside organizations and agencies in providing credit and noncredit offerings.
- Early Childhood Education – Early Childhood Education manages or provides developmentally appropriate early care and education; provides support to families on child education; provides model training experiences for teachers. May develop research environment and oversee, perform and report on research conducted within the program. May oversee operational activities of the child care center including: budget, facility management, staff hiring and training and development, program assessment and services to ensure quality and efficiency.
- Education Program – Education Program directly supports faculty and academic units or is indirectly involved in the development and delivery of educational offerings and programs offered by the university. Supports, coordinates and implements various departmental curricula and may oversee specific departmental education programs. May coordinate support functions for academic programs to ensure goals and objectives specified for the program are met. These blended or hybrid roles are predominantly Education, but are not necessarily focused in any single subfunction.
- Electronic Learning Development – Electronic Learning Development develops and deploys computer-based training and interactive e-learning courses and training modules. Collaborates with subject-matter experts to develop or enhance content and utilize best-practice mechanisms to deliver content to learners. Shares expertise in the development and use of e-learning methodologies for course design. Creates or documents development standards, templates and story boards. Manages e-learning content vendors and liaises with internal and external technical resources to ensure connectivity. May engage with technical and business resources to ensure courses are properly assigned to learners. May involve developing educational programs for community engagement to increase awareness of the university’s electronic learning services.
- Extension Educators – Extension Educators collaborate with faculty, specialists, associates and the community to design and implement educational and informational programs throughout the state, furthering the overall mission of The Ohio State University Extension. Focuses programming targeted to community needs in such areas as agriculture and natural resources, family and consumer science, 4-H youth development and community development. May include involvement in external funding processes, community assessments, external partnerships and facilitating community groups; teaching and program evaluations for various target audiences; promotional materials development, budget management and/or administrative support.
- Graduate Medical Education – Graduate Medical Education collaborates with medical residency training programs in all aspects of the program and institution accreditation. Supports and maintains the educational quality of the training program and ensures compliance with accrediting bodies’ standards and other regulatory requirements for a given discipline. May oversee operational activities – budget, reporting program and faculty assessment to ensure high-quality training programs that meet the needs of the learners and align with the mission and strategic direction of the health sciences leadership.
- Instructional Aid – Instructional Aid provides materials to relevant professionals in an instructional setting. May assist in student assessment and evaluation. May assist students in the proper design and use of equipment in an instructional setting. May plan, develop and deliver instructional materials, professional development and resources that support individual instructors, courses or other targeted audiences.
- Instructional Design – Instructional Design systematically develops instructional specifications and course content using learning and instructional theory to ensure the quality of instruction, from inception through implementation. May be responsible for the translation of course content and/or concepts that supports learning following accepted design standards created during the instructional development process.
- Tutoring – Tutoring provides direct assistance with individual student learning within certain subject areas or skills.
- Youth Program Educator – Youth Program Educator instills and fosters the necessary skills, talents and motivation needed to be successful young adults in a variety of programs that may include college preparation, STEM, arts, agriculture, sports, etc.
Environmental Health and Safety develops, implements and monitors environmental and safety programs and policies to ensure compliance with federal, state and local environmental, health and safety regulations, and ensures a safe and healthy environment for staff, faculty, students, patients and visitors. Subfunctions include:
- Biosafety – Biosafety is responsible for regulatory and compliance issues involving the receipt, use and shipment of biohazardous materials. Implements the university-wide safety guidelines, policies and procedures for the use and manipulation of biohazards. Provides subject-matter expertise and support to the Institutional Biosafety Committee, Institutional Animal Care and Use Committee, and various departments within the Office of Research.
- Environmental Compliance – Environmental Compliance assists the university in obtaining and maintaining compliance with applicable environmental, health and safety regulations. Assists with the development, coordination and implementation of training programs, prevention efforts and educational outreach on how to improve processes and procedures in physical spaces across the organization. Some activities may include evaluation of regulations for applicability, obtaining permits, preparing reports and acting as a liaison with governmental agencies on the university’s behalf.
- Environmental Health and Safety Services – EHS Services is responsible for oversight, processes, policies and procedures that span at least two subfunctions within the Environmental Health and Safety function. Provides administrative direction, including long-range planning, fiscal management and development of strategic vision and goals, and assures compliance with internal and external standards, policies and standards.
- Hazardous Materials Management – Hazardous Materials Management develops appropriate chemical hygiene policies and practices to implement proper collection, storage and processing for the disposal of chemical and infectious wastes in compliance with local, state and federal regulations. Develops and follows SOPs for safe and proper handling of hazardous materials. Interacts and assists customers in the university community with proper management of hazardous materials.
- Hospital Safety – Emergency Management – Hospital Safety – Emergency Management develops and implements programs to ensure a safe and compliant environment for patients, visitors and staff. Supports the accreditation programs through compliance with Joint Commission (TJC), Ohio Department of Health (ODH) and Centers for Medicare and Medicaid Services (CMS). Oversees emergency management functions to ensure compliance with location and national standards. Activities may involve coordinating emergency preparedness committee activities, maintenance of the emergency operations plan, completion of the annual hazard vulnerability analysis and coordination of regional response integration.
- Hospital Safety – Environment of Care – Hospital Safety – Environment of Care develops and implements programs to ensure a safe and compliant environment for patients, visitors and staff. Supports the accreditation programs through compliance with Joint Commission (TJC), Ohio Department of Health (ODH) and Centers for Medicare and Medicaid Services (CMS). Activities may involve environmental rounding, policy development and training of faculty and staff.
- Hospital Safety – Life Safety – Hospital Safety – Life Safety develops and implements programs to ensure a safe and compliant environment for patients, visitors and staff. Supports the accreditation programs through compliance with Joint Commission (TJC), Ohio Department of Health (ODH) and Centers for Medicare and Medicaid Services (CMS). Oversees fire code and building rehabilitation to ensure compliance with location and national standards. Activities may involve assessment of interim life safety measures, inspection of project sites, development of life safety policies and education of project and contract personnel.
- Laboratory Safety – Laboratory Safety is responsible for regulatory and compliance issues in research laboratories using radioactive materials, hazardous chemicals and biohazard agents. Activities include record and performance-based inspections, tracking laboratory documentation, providing educational materials and offering compliance and regulatory guidance to laboratory personnel. Provides subject-matter expertise related to emergency procedures, accreditation inspections and regulatory audits.
- Medical Health Physics – Medical Health Physics is responsible for regulatory and compliance issues involving the licensing and/or registration for the receipt, use and disposal of radioactive materials and radiation generating devices in medical and clinical areas. Provides radiation safety support, record and performance-based audits, and educational materials for diagnostic and therapeutic use of radioactive materials in human patients.
- Occupational Health and Safety – Occupational Health and Safety oversees programs, procedures and audits for compliance with occupational safety and health regulations. Assists with the development, coordination, and implementation of training programs, prevention efforts and educational outreach on process and procedure improvement in physical spaces across the organization. Activities may include conducting surveys, responding to workplace hazards, and industrial hygiene services such as analysis and evaluation of raw materials, by-products, toxic materials, physical agents, workplace design and ventilation and laboratory exposure control.
- Radiation Safety – Radiation Safety is responsible for regulatory and compliance issues involving the licensing and/or registration for the receipt, use and disposal of radioactive materials, radiation generating devices and lasers in non-medical and research areas. Provides safety services for personnel monitoring, record and performance-based laboratory inspections, contamination surveys, instrument calibrations, emergency procedures, handling of low-level radioactive waste and educational materials.
- Safety and Loss Control – Safety and Loss Control investigates and documents safety incidents and safety incident trends to determine root causes. Implements strategies including health and safety training and culture programs to reduce safety incidents. May develop and track associated metrics and build dashboards to highlight trends for leadership review. Conducts safety audits of buildings, facilities, tools and equipment in accordance with organizational requirements and applicable government laws and regulations.
Facilities, Engineering and Acquisition ensures that university’s physical spaces and resources serve and inspire those who learn, work and visit. Manages planning, design, installation and construction services, operations and maintenance of the university’s physical environment and real estate. Oversees grounds, equipment, furniture and basic services that influence the life of the university community. Subfunctions include:
- Biomedical Engineering – Biomedical Engineering assures that the patient care instrumentation used is safe and effective. This involves all aspects of medical equipment asset management, including systems planning, pre-purchase assessment, acquisition, installation, functional verification, incorporation into the environment, routine maintenance, corrective maintenance and scheduled updates as appropriate. Works closely with providers to identify and address issues involving medical systems applications. Works closely with hospital administration, finance and procurement to achieve the best value for medical equipment, while coordinating with Facilities Services and Information Technology to insure systems compatibility.
- Biomedical Field Services – Biomedical Field Services engineers, installs, configures, maintains and supports a variety of complex systems to ensure stability, reliability and acceptable performance at customer sites. Provides functional and empirical analysis related to planning, design, installation and implementation of systems infrastructure. Plans and performs upgrades to equipment and systems in accordance with manufacturers specifications and clinical engineering procedures. Researches current and developing technologies to provide technical guidance pertaining to the capabilities, limitations and requirements of high-technology systems.
- Building Systems – HVAC – Building Systems – HVAC maintains multi-vendor, networked building automation systems (BAS), performs preventative maintenance on building controls, calibrates sensors, configures alarms, installs and replaces controls system devices and troubleshoots operational issues. Creates, reviews and revises control algorithms and programs that assess and resolve BAS and controls issues. Provides direction on major initiatives, system strategies, procedures, policies and methodologies to ensure compliance with authorities having jurisdiction (AHJ). Supports energy and sustainability initiatives.
- Campus Planning – Campus Planning manages the programming, utilization planning, design, development, architecture, disposition of campus properties and facilities, including buildings, infrastructure and landscape projects. Conducts research on project requirements and prepares information regarding specifications, cost and timeline. Effectively integrates projects into the existing campus, produces detailed plans and coordinates the work of contractors.
- Civil Engineering – Civil Engineering oversees the design, construction and maintenance of building structures and infrastructure to improve and protect the environment for the university. Analyzes proposed projects to ensure structural reliability, resource efficiency and cost-effectiveness.
- Electrical Engineering – Electrical Engineering develops scope, specifications and drawings for electrical projects. Performs engineering quality assurance reviews of construction and renovation projects. Troubleshoots complex electrical system issues; provides direction for resolution for the electrical distribution systems, emergency power distribution systems, fire alarm and electronic systems. Assesses infrastructure and assets to ensure regulatory compliance. Supports energy and sustainability initiatives.
- Environmental Sustainability – Environmental Sustainability utilizes reduction strategies for energy and cost through comprehensive outreach pertaining to practices and policies that are admissible for the integration of university-wide conservation efforts.
- Facilities Engineering – Facilities Engineering is responsible for the strategic vision, planning, development, implementation, functionality and evaluation of building mechanical, electrical and plumbing systems. Provides direction on system strategies, procedures, policies and methodologies to ensure compliance with authorities having jurisdiction (AHJ) and visitor and staff safety. Enhances and ensures effective, safe, efficient and uninterrupted operations of building infrastructure systems for the university. Supports energy and sustainability initiatives.
- Facilities Operations – Facilities Operations performs maintenance activities consisting of inspecting, assessing and repairing building mechanical, electrical, plumbing systems and athletic grounds. Coordinates the day-to-day facilities operations to ensure effective, safe, efficient and uninterrupted operations through adherence to regulatory requirements.
- Facilities Project Management – Facilities Project Management orchestrates construction, grounds and space utilization-related projects from proposal and inception through project completion reporting. Coordinates project planning, materials and equipment delivery, governance, resourcing, budgeting, progress reporting, issues management and change management. Ensures project results meet quality, schedule and cost requirements. At higher levels, accountability for project budget and people leadership becomes more pronounced. Monitors project status and recommends course corrections to schedule, resources or cost. Typically supports projects relating to new construction, expansion, renovation, electrical and mechanical infrastructure, space allocation and grounds or other physical assets.
- Facilities Services – Facilities Services maintains the cleanliness, sanitation and appearance of facilities at the university. Facilities Services includes, but is not limited to: cleaning support areas on patient units, offices, labs, restrooms, corridors, elevators, stairs and outside entrances, as well as other housekeeping functions associated with the day-to-day operations of the university.
- Interior Design Planning – Interior Design Planning oversees and participates in the installation of several interior space finishes such as carpeting, fixtures, accessories, draperies, paint, wall coverings and paint. Coordinates with contractors, architects, engineers and plumbers. Estimates and manages budget for materials and installation of an interior space project.
- Linear Accelerator Engineering – Linear Accelerator Engineering assesses, installs, maintains, supports and verifies performance of multiple modalities of radiation oncology treatment systems including linear accelerators, simulators and treatment planning imaging systems. Collaborates with medical physicist in support of treatment planning systems and multiple therapeutic modalities. Develops and implements strategies for ongoing technical support for high technology radiation oncology systems.
- Mechanical Engineering – Mechanical Engineering develops scope, specifications and drawings for HVAC and mechanical projects. Performs engineering quality assurance reviews of construction and renovation projects. Troubleshoots complex HVAC, mechanical and controls systems issues; provides direction for resolution of the heating, ventilating and air conditioning (refrigeration) systems (HVAC/R), plumbing, medical gas, fire protection, and other mechanical and utility distribution systems. Assesses infrastructure and assets to ensure regulatory compliance. Supports energy and sustainability initiatives.
- Radiology Equipment Engineering – Radiology Equipment Engineering engineers, installs, configures, maintains and supports several modalities of complex imaging systems to insure stability, reliability and acceptable performance. Provides functional and empirical analysis related to planning, design, installation and implementation of imaging systems infrastructure. Plans and performs upgrades to the imaging equipment and systems, which may include MRI, CT, PET, FLUORO, mammography, digital X-ray, portable X-ray and fluoro, and ultrasound imaging technologies and systems in accordance with manufacturers’ specifications and clinical engineering procedures. Assists with strategic projects involved in evaluating and researching new and existing products, procedures and/or workflows needs associated with all imaging modalities for the university. Researches current and developing technologies to provide technical guidance pertaining to the capabilities, limitations and requirements of high-technology imaging systems.
- Real Estate – Real Estate manages campus property and real estate, including buy and sell strategies and transactions, as well as lease management.
Finance establishes financial controls and policies, ensures controls are implemented and effective, executes financial operations, prepares and interprets financial and operational reports, and supports strategic decisions. Subfunctions include:
- Accounting – Accounting properly records the organization’s financial transactions, assets, liabilities, revenue and expenses in accordance with generally accepted accounting principles (GAAP). Maintains and reconciles general ledger accounts. Significant emphasis on creation of financial statements, such as balance sheets, income statements and cash flows, with the corresponding supporting schedules. Provides financial and operational reports and analytics and may act as subject matter expert for system implementations. Serves as liaison to financial and operational leadership. Participates in month-, quarter- and year-end close activities. Develops the organization’s financial controls, and provides oversight.
- Accounts Payable – Accounts Payable reviews, verifies and processes invoices and makes payments to vendors and suppliers for goods and services received according to contractual terms and cash management principles. Responsible for record-keeping and accounts payable general ledger account reconciliation. Evaluates and develops accounts payable policies and procedures. Ensures appropriate controls are implemented and adhered to. Responds to or researches vendor inquiries. May also support three-way match reconciliation and match exception resolution, rebate tracking and analysis, vendor maintenance and 1099 reporting.
- Accounts Receivable – Accounts Receivable bills customers and processes payments made to the organization from customers. Responsible for keeping records and responding to customer inquiries related to account status, as well as the collection and aging of receivables. Ensures compliance with all laws, statutes and regulations.
- Budgeting – Budgeting compiles and reviews budgets and budget assumptions for colleges and units, including modeling of gross patient revenue, reimbursement and expenses of the Health System. Creates the long range financial forecast, taking into consideration historical expenditures, actual performance and estimates of expense and income determined by statistical analyses. This includes defining the set of assumptions used to estimate the volumes which drive the net revenue and expenses. Maintains databases, data interfaces and budget models for all departments. Performs record-keeping function and establishes budgetary control mechanisms.
- Bursar – Student financial accounts are managed by the Office of the University Bursar, which bills and collects tuition, fees, campus housing and other university-related charges to ensure maximum cash flow. Collects and writes off student and non-student past due receivables for university departments, and works with the Ohio Attorney General on further debt collection efforts. Manages and applies payments, external scholarships, waivers and payment plans for student and non-student debt and makes adjustments to accounts as needed. Refunds financial aid credit balances to students and parents. Invoices third-party sponsors. Produces and files 1098-T tax forms. Responds to student and parent inquiries through support of Buckeye Link and by assisting students and parents directly. Collects university, Perkins and Health Profession loans as well as oversees the promissory note and exit interview processes for those loans. Familiar with financial aid and Department of Education regulations. Ensures compliance with all laws, statutes and regulations.
- Business Transactions and Services – Business Transactions and Services processes high-volume financial transactions, including employee travel and procurement of supplies, services and equipment. Coordinates all aspects of procurement, including reviewing and processing of purchase orders, invoices and payments, working with vendors to resolve problems, serving as a liaison with central units and following up on the processing of procurement cards. Processes travel requests and requests for reimbursement of expenses. Serves as an advisor to faculty and staff for policy interpretation and assistance with procuring goods and services in a timely manner. Serves as initial point of contact for compliance and interpretation of financial policies and procedures. Ensures appropriate controls are implemented and adhered to. May also prepare bank deposits and enter journal transactions into the general ledger system.
- Clinical Finance Case Management – Clinical Financial Case Management is responsible for a variety of functions that revolve around clinical interpretation of medical records, assessment of procedures or tests according to the regulations of the payer and education of clinical staff on their impact on the revenue cycle. This includes obtaining, providing and communicating clinical information to payers to secure precertification of hospitalizations or outpatient procedures. Through the use of their clinical expertise, this position interprets clinical information in e-results and paper records, understands results of various tests and identifies expected outcomes for the patient. This may also require working closely with the physician offices to procure the necessary information held in their offices. Follows up on rejections from managed care payers and the development of appeals to obtain payments. Responsible for the medical necessity denials process from RAC, MIC, etc.
- Cost Accounting – Cost Accounting determines the full and incremental costs of providing goods and services to clients. Investigates and analyzes historical costs for material purchases, labor, equipment depreciation, repairs or patient charge information to allocate all department costs to products or to procedures or patients. The results may be used to establish pricing for services and evaluating financial performance at the product or at the procedure or patient level.
- Debt Management – Debt Management coordinates debt funding of university capital projects, including all health system projects. Monitors the debt structure and financing conditions in the capital markets, leads the selection and supervision of investment bankers and trustees or paying agents, maintains investor relations and oversees relationships with bond counsel, financial providers and rating agencies and manages the university’s liquidity on variable rate debt.
- Finance Business Process and Systems – Finance Business Process and Systems researches, implements and maintains the business process solutions that support the finance function. Typically partners with internal IT resources to coordinate system implementation and integration activities, and leverages project management methodologies. Typically engages and manages relationships with consultants and vendors to support the research, implementation and maintenance of finance solutions. Works with stakeholder groups to design or update finance and accounting processes, policies and training. Engages stakeholder groups to define requirements, and configures and tests new functionality. Helps stakeholders with reporting and troubleshooting system or data related concerns. Defines and monitors controls and governance, including uploads and data maintenance activities.
- Finance Healthcare Reimbursement – Finance Healthcare Reimbursement prepares, reviews and analyzes all third-party report filings to include cost reporting, appeals and payment calculations for Medicaid, Medicare and Tricare (CHAMPUS). Provides reimbursement and regulatory analysis on health system projects and new concepts and potential new services. Provides month-end calculation of net revenue and revenue variance explanations.
- Financial Analysis – Financial Analysis develops comprehensive and complex financial analyses of programs, projects and business plans to advise colleges and units, including the Health System. Helps client groups optimize financial results by preparing analytical reports and presentations for management and clinical staff to support key decisions. Requires deep and thorough understanding of supported business operations. Reviews opportunities to invest in new facilities, services, medical programs and physician recruitment through assessment of programmatic returns on investments (ROI). Provides historical trends and monitors impact of changes in relevant industry trends.
- Financial Case Management – Financial Case Management is responsible for a variety of functions that revolve around interpretation of medical records, assessment of procedures or tests according to the regulations of the payer and education of clinical staff on their impact on the revenue cycle. This includes obtaining, providing and communicating information to payers to secure precertification of hospitalizations or outpatient procedures. Works closely with the physician offices to procure the necessary information held in their offices. Works closely with financial counselors and clinical staff to obtain appropriate clinical and financial information for assessment, disease based assistance and subsidy enrollments. Responsible for providing customers (patients and clinicians) with accurate, up-to-date information regarding disease based assistance, insurance eligibility including federal and state subsidies as well as maintaining a database with accurate patient information.
- Financial Operations – Financial Operations oversees the financial and accounting operations of the unit including the following fiscal services: financial systems, reporting and internal controls, policies and regulations. Develops and maintains the unit budget system and budgetary policies. Supports the unit in budget preparation, forecasting, identifying and implementing strategic initiatives. Oversees the general ledger, the preparation of unit financial reports, and performs financial analysis. Responsible for the recording of revenue and accounts receivable including: billing customers and processing payments, record keeping, responding to customer inquiries related to account status, and the aging and write-off of receivables. Responsible for maintaining the integrity of the physical assets of the unit, which includes recording the disposal or sale of fixed assets and the coordination of physical inventories. Organizes internal audit responses.
- Fixed Asset Accounting – Fixed Asset Accounting maintains the integrity of the physical assets of organization. This includes tracking all capital purchases made against budget, recording the disposal or sale of fixed assets and reconciling the cost of all assets, including construction projects recorded by Facilities with those recorded in the General Ledger. Reconciling also includes the coordination of physical inventories conducted within each college, unit or department and coordinating the results with both external and internal auditors as well as third-party audits that support the filing of governmental cost reports.
- Information Systems Internal Audit – Information Systems Internal Audit assesses the effectiveness of internal controls, risk management and governance for information systems in accordance with organizational objectives and regulatory requirements. Reviews processes that support the information systems control framework. Performs independent audits and multi-disciplinary review of complex and sensitive issues related to information systems across the university. Performs information system audits, special investigations and consultations to management. Reports findings and recommendations to leadership and the board.
- Insurance Risk – Insurance Risk develops, recommends and administers risk mitigation strategies through insurance products such as property, casualty, general liability and medical malpractice insurance to attain desired levels of risk exposure. Works with other risk management professionals to determine which risks can be mitigated through internal programs and which risks require various levels of insurance coverage. Determines proper mix of insurance and self-insurance. Negotiates insurance premiums and coverage terms with insurance companies and brokers. Ensures premium obligations are paid and claims are processed according to policy terms.
- Internal Audit – Internal Audit assesses the effectiveness of internal controls, risk management and governance in accordance with organizational objectives and regulatory requirements. Reviews processes that support the internal controls framework. Performs operational and financial audits and multi-disciplinary reviews of complex and sensitive issues from across the university. Performs operational and financial audits, special investigations and consultations to management. Reports findings and recommendations to leadership and the board.
- Internal Controls- Internal Controls ensures the effectiveness of the internal controls framework. Educates business process owners on the controls framework and provides tools and resources to aid in the development of effective controls and associated documentation. Provides subject-matter expertise on relevant legal and regulatory developments. Documents the business processes, risks and internal controls that mitigate identified risks.
- Investments – Investments oversees and manages the annual and long-term performance of institution assets under management. Analyzes, documents, makes and implements recommendations for the institution’s investment portfolio. Partners with external managers and specialized investment teams to implement investment strategy.
- Payroll – Payroll calculates and distributes paychecks; delivers accurate and timely employee payroll disbursements, tax withholdings, deductions and funding for the university and medical center. Ensures all payments and deductions comply with all federal, state, local and other regulatory instruments. Administers court-ordered withholding orders; understands various visa types and appropriate taxation of nonresident alien payments. Has general understanding of basic accounting principles. Prepares and distributes pay information and required tax reporting documents to employees. Maintains payroll records, prepares reports to meet internal and external obligations.
- Payroll Accounting – Payroll Accounting is responsible for payroll-related accounts, reconciliation and GL accuracy. Owns all payroll banking activities, including escheatment, reconciliation, stop payments and verifying bank files. Responsible for ledger account mapping, fringe expense and fringe recovery allocations. Creates various accounting papers, schedules and summaries. Maintains payroll period reconciliations of deductions and earnings and makes appropriate payments to deduction vendors. Determines the need for new accounts and revisions in the payroll account structure. Consults with units and payroll staff concerning the accounting treatment of complex transactions and managing direct retro distributions. Works directly with internal and external auditors.
- Payroll Timekeeping and Absence – Payroll Timekeeping and Absence accurately records, calculates and approves employees’ worked time and absences from work. Ensures time and absences comply with all federal and state regulations including Fair Labor Standards Act, wage and hour laws, as well as applicable union contracts and university policies. Maintains time clocks, mobile, web clock and calendar time entry methods. Calculates overtime, shift differentials and holiday hours. Manages vacation and sick time off accruals and payouts according to policy. Consults with units and payroll staff concerning treatment of complex transaction and managing time.
- Revenue Cycle – Financial Counseling – Revenue Cycle – Financial Counseling verifies coverage for outpatient, inpatient and ambulatory surgery services, provides financial counseling and makes recommendations to customers or family members for various third-party financial assistance programs or payment plans.
- Revenue Cycle – Patient Accounting – Revenue Cycle – Patient Accounting is responsible for all aspects of patient billing and collection processing to include insurance claim submission, insurance follow up, payment posting including refund and credit processing, underpayment reconciliation, billing customer service in a call center setting and self-pay collections including financial assistance programs.
- Revenue Cycle – Pre-certification – Revenue Cycle Pre-certification verifies benefits for outpatient, inpatient and ambulatory surgery services, as well as obtaining prior authorization for visits, procedures and hospitalizations, pre-approval, PCP referrals, predeterminations for all electively scheduled admissions, outpatient surgeries and other designated outpatient visits.
- Revenue Cycle – Registration – Revenue Cycle – Registration ensures that patient registrations are completed promptly with accurate, up-to-date demographic information. Completes verification of insurance information as well as patient liability determination. Provides support to physicians and customers by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions.
- Revenue Cycle – Scheduling – Revenue Cycle – Scheduling schedules new, return and other appointments as requested. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to patient or insurance information. Provides support to patients and physicians by coordinating their requests and satisfying their scheduling needs.
Revenue Cycle Services – Revenue Cycle Services supports the operation of multiple revenue cycle areas. Ensures high-quality service offering including: patient accounting, registration, scheduling, pre-certification, pre-authorization, financial counseling and Clinical Financial Case Management.
- Revenue Integrity – Revenue Integrity is responsible for the development, maintenance and education in regards to the Charge Description Master (CDM). Reviews coding procedures and code utilization to ensure appropriate billing and reimbursement.
- Tax – Tax prepares and reviews tax records to be filed by the institution with appropriate taxing authorities. Records maintenance to support all tax returns as filed, coordinates with other university offices for purposes of interpreting tax regulations, and develops policies and procedures to ensure compliance with all laws, statutes and regulations.
- Treasury – Treasury is responsible for managing cash, the liquidity of institution investments and overseeing short and intermediate term investment of operating funds. Provides banking and cash management services including depositing checks and cash, acceptance of payment cards and receipt of electronic funds. Assists departments with the implementation of new financial products and services and compliance with regulatory requirements.
Food Service is responsible for the daily food service and retail operations for patients, staff, students and visitors in retail spaces throughout the university. This includes food distribution, customer service, sales, restocking of inventory and other daily operations of services provided. Subfunctions include:
- Food Production – Food Production prepares, stores and cooks all high-quality food served to patients, staff, students and visitors. Safe food-handling and sanitation guidelines are followed for all food areas. May support outreach and educational events to the community to promote healthy lifestyles.
- Food Service – Food Service is responsible for the daily food service and retail operations for patients, staff, students and visitors in retail spaces throughout the university in such places as the BistrOH! and other cafe locations. This includes food distribution, customer service, sales, restocking of inventory and other daily operations of services provided.
- Food Services Management – Food Services Management provides oversight and general direction for nutritional and food service operations for patients, staff, students and visitors. Provides administrative direction, including long-range planning, fiscal management and development of strategic vision and goals, and assures program compliance with internal and external standards, policies and practices.
- Nutrition Care – Nutrition Care plans, develop and educates regarding patient nutrition and health, to positively affect health with a focus on research based decision making on dietary planning.
Health Care Administration is responsible for the overall support and operational services to the organization for health care providers, the organization’s health care outreach programs and operational efficiencies for a cutting edge health system. Subfunctions include:
- Accountable Care Organization Administration – Accountable Care Organization (ACO) Administration plans, develops and implements administrative systems and a provider network to manage care of populations covered by accountable care contracts. Accountable for quality and cost of care as well as financial performance under ACO, involving shared savings, bundled payment, capitated and other types of value-based payment or population health management contracts. Organizes processes to coordinate care, manage risk associated with chronic disease and complex cases and allocate payments for care.
- Accreditation – Accreditation provides support and guidance to the organization to monitor compliance with regulatory bodies. Develops and implements processes and policies for the organization to improve efficiencies and to help report findings to leadership and outside entities.
- Actuarial Services – Actuarial Services analyzes and develops statistical data for actuarial studies to assist in establishing insurances rates, rating structures and systems for groups and categories to ensure financial integrity. Utilizes data to assist in financial projections and analysis of projects.
- Ambulatory Care Administration – Ambulatory Care Administration manages programs and staff of the ambulatory services department. Establishes and implements approved standards and guidelines for ambulatory services and programs. Monitors patient progress and maintains working relationships with community agencies. May be accountable for business, functional or operational results through work of others but without a formal reporting relationship, such as management of outsourced staff.
- Credentialing Services – Credentialing Services researches and completes the verification and/or re-verification review process for all contracted physicians, practitioners and nurses in compliance with state, regulatory bodies and accrediting organizations.
- Credentials Verification Organization – Credentials Verification Organization (CVO) is responsible for the processes and compliance in regards to all credentialing activities for the organization to include: delegated credentialing, non-delegated health plan credentialing, provider enrollment and managed care credentialing for government payer plans. Develops strategic plans and processes to create an efficient and safe credentialing process to ensure providers can perform medical procedures and services as appropriate.
- Delegated Credentialing – Delegated Credentialing is responsible for relationships with all contracted and delegated payers and external customers while adhering to contractual requirements for plan enrollment, data reporting and other terms of the payer and customer contracts, as well as complying with accreditation and legal standards. Maintains business relationships with internal and external customers to ensure that commercial payer reimbursement is maximized.
- Managed Care Administration – Managed Care Administration develops and implements the managed care strategies of the organization. Provides overall management and oversight of strategic planning, business development, contract negotiation, financial performance and productivity. Monitors member satisfaction and quality, employee relations, provider relationships, development and compliance, care coordination and external provider compliance and community and governmental affairs.
- Managed Care Contracts – Managed Care Contracts negotiates contracts between the organization, care providers and health insurance providers. May include some or all of the following: the overall coordination and implementation of bid contracts to institutions including national hospital buying groups and national managed care accounts; managing administration fees, memberships and charge backs. Directs the processing, submission, follow-up and performance analysis of bid quotations. Coordinates with product management the action plans and contracting activities of the managed care field staff. Analyzes and communicates competitive information and market conditions. Develops, analyzes and processes pricing strategies, contract language defining performance parameters and administrative procedures for rebate programs to targeted markets. Manages and monitors contract life cycle. Interfaces with managed care field staff on process issues, contract structure, and data submission.
- Medical American Sign Language Interpretation Services – Medical American Sign Language (ASL) Interpretation Services conveys medical information between deaf or hearing-impaired individuals and providers and clinical support staff to assure effective communication, care and access to services. Medical ASL Interpreters communicate using appropriate medical terminology between Limited English Proficient (LEP) or non-English-speaking individuals and providers and support services in a clinical setting. Interpreters serve as a cultural broker as needed to promote better understanding among providers when providing medical care to deaf or hearing-impaired patients. Serves as an ambassador to patients, families, visitors and staff regarding patient support services.
- Medical Interpretation Services – Medical Interpretation Services converts information from one language to another to assure effective communication, care and access to services. Interpreters verbally communicate using appropriate medical terminology in various languages between Limited English Proficient (LEP) or non-English-speaking individuals and providers and support services in a clinical setting. Interpreters serve as a cultural broker as needed to promote better understanding among providers when providing medical care to LEP patients. Serves as an ambassador to patients, families, visitors and staff regarding patient support services.
- Medical Secretarial Support- Medical Secretarial Support is responsible for secretarial work of the department including greeting patients and visitors, patient check-in and check-out, gathering and organizing patient information, and ensuring the delivery of high levels of customer service for patients.
- Medical Staff Services – Medical Staff Services is responsible for the operational support of the organization’s provider resources to include appointments to inpatient units along with outpatient settings, provider relations, processing of applications, orientation and the billing, collection and deposit of staff dues; includes maintenance or upkeep of provider records and their website provider profile.
- Outpatient Administration – Outpatient Administration is responsible for operations in all outpatient settings in accordance with organizational standards, policies, and regulations.
- Outreach Relations – Outreach Relations is responsible for strengthening partnerships between the organization, hospitals and health care providers through Ohio.
- Patient and Family Relations – Patient and Family Relations serves as a liaison between the organization, patients and their families and assists with retrieving and communicating personal health care information between appropriate internal and external parties to assure patient, family, provider, organizational and regulatory requirements are met. Provides support to patients, families and providers through education, application and evaluation of best practices designed to enhance the patient and family experience. Employs highly developed interpersonal skills to resolve concerns and proactively works to reduce opportunities for communication failures. Assists with interpreting hospital policies, procedures and services.
- Patient Experience – Patient Experience builds and sustains a patient- and family-centered culture through development, implementation and evaluation of strategies and initiatives designed to improve the patient and family experience. Patient Experience shapes the organization’s culture and supports leaders in facilitating associated communications and processes. Translates patient experience strategies into actionable plans and key performance indicators that align the structure, resources and goals in support of the organizational mission and assessing performance. Guides effective decision-making by researching and implementing evidence-based best practices, monitoring and analyzing industry trends, as well as employing analytical models that provide insights into the patient and family experience. Exercises skill in analytical problem-solving, project management, communications and leadership in addition to understanding organizational structures, business operations and procedures and data analysis.
- Provider Enrollment – Provider Enrollment is responsible for all activities related to enrollment of providers for government payers and assuring continued enrollment. Initiates and monitors the provider corporate credentialing functions to assure that all practitioners are enrolled in all required and government payer programs in accordance with established thresholds set by Medicare, Medicaid, Bureau of Worker’s Compensation, etc., and enrollment into other non-delegated health plans.
- Service Line Administration – Service Line Administration provides oversight and general direction for health care service line operations. Provides administrative direction including long-range planning, fiscal management and development of strategic vision and goals. Assures program compliance with internal and external standards, policies and practices.
- Staff Scheduling – Staff Scheduling creates schedules and maintains staffing operations for the organization. Supports operations by reviewing staffing requests, coordinating scheduling for proper coverage, utilizing systems for tracking staff over a variety of shifts and rotations and monitoring overtime and attendance. Staff Scheduling regularly coordinates with Human Resources to ensure staffing feasibility and compliance.
- Virtual Health – Virtual Health coordinates remote delivery of health care services and transmission of clinical information using Virtual Health and/or telemedicine technology across all sites of care.
Health Information Management ensures that the best information is available to make medical decisions through management of medical record data and information resources. Provides patient information management in a manner that ensures efficiency, accuracy, privacy and security in accordance with compliance requirements for medical record documentation and coded information. Subfunctions include:
- Clinical Documentation Improvement – Clinical Documentation Improvement ensures that medical record documentation reflecting the level of service rendered to patients is complete and accurate through extensive interaction with various levels of health services professionals and coding staff. Applies official coding guidelines and regulations related to payment systems when interacting with providers and coding staff. May provide education, perform record audits and send electronic queries to providers.
- Coding Audit – Coding Audit reviews medical records and supporting documents for timely and accurate coding in accordance with the organization’s coding policies and procedures. Provides guidance on documentation requirements, improvement processes for queries and documentation and appropriate training to staff based on audit reports.
- Coding Quality – Coding Quality reviews charts for accurate and timely coding that is supported by medical record documentation and is in accordance with organization’s coding guidelines, as well as federal coding regulations. Coding quality is responsible for providing feedback for improving coding quality through training, educational programs and process improvements.
- Document Imaging – Document Imaging scans, verifies and indexes medical record documents in an electronic medical record document imaging system. Deletes documents posted to the wrong patient; scans and posts to the correct patient. Performs quality control function, which may include verifying that documents are scanned to the correct patient, and for proper document usage and dates.
- Health Data Analytics – Health Data Analytics gathers and interprets data from a variety of sources (i.e. electronic health records, billing claims, cost reports and patient satisfaction surveys) to help improve the quality of care, lower the cost of care and enhance patient experience. May automate internal and external reports, present information to hospital leadership and make recommendations based on findings in support of research, surveys, health system operations, accreditation and regulatory compliance.
- Health Information Operations Management – Health Information Operations Management provides oversight and general direction for coding and patient information operations for patients, staff and students. Provides administrative direction including long-range planning, fiscal management and development of strategic vision and goals. Assures program compliance with internal and external standards, policies and practices.
- Health Information Privacy and Security Compliance – Health Information Privacy and Security Compliance monitors compliance with the HIPAA Privacy Rule and/or other laws and regulations governing health information privacy. Assesses, consults and develops policy recommendations. Develops procedures and other training materials to educate staff. Conducts compliance rounds, investigates alleged breaches of protected health information, performs audits of access to electronic medical records and tracks and reports any confirmed breach of protected health information.
- Inpatient Medical Coding – Inpatient Medical Coding translates health care diagnoses and medical procedures into universal medical alphanumeric codes for inpatient facilities that accommodate patients requiring more extensive care. These facilities can include hospitals and inpatient rehabilitation facilities. Abstracts this information from documentation in a timely and accurate fashion to ensure that a patient’s visit is not misrepresented for billing and informational purposes.
- Master Patient Index – Master Patient Index maintains the integrity of the enterprise master patient index. Updates or revises information, and investigates reported potential duplicate medical records and merges when necessary. Moves documents in the electronic medical record from one patient’s record to another. Updates patient care teams. Prints and mails transcribed reports. Updates provider addresses.
- Medical Records Management – Medical Records Management assembles, maintains, retrieves and files health information in medical records and charts. Analyzes and completes timely medical records in compliance with medical staff bylaws, medical staff rules and regulations, hospital policies, state and federal regulations, and accreditation standards. May maintain vaccination compliance records for students and/or university employees and address any policy and requirements inquiries where needed.
- Medical Transcription – Medical Transcription transcribes or edits routine letters, medical reports and other recorded data, including operative reports, discharge summaries, patient history and examinations with speed and accuracy by accessing the electronic patient record and using various electronic and word processing equipment.
- Outpatient Medical Coding – Outpatient Medical Coding translates health care diagnoses and medical procedures into universal medical alphanumeric codes in a variety of facilities, including hospitals, ambulatory surgical centers and clinics. Abstracts this information from documentation in a timely and accurate fashion to ensure that a patient’s visit is not misrepresented for billing and informational purposes.
- Patient Identity Management – Patient Identity Management recommends policies, procedures and/or electronic medical record design features to identify potential warning signs where fraud may be suspected. Liaises with external parties to monitor and resolve fraud issues. Corrects records and keeps detailed documentation of all changes to the official patient record.
- Release of Information – Release of Information administers the release of information in compliance with all privacy regulations and requirements to protect personal information and privacy for all patients or clients. Responsible for ensuring that only authorized individuals have access to patient information, i.e. providers, patients, attorneys, subpoenas, court orders, insurance companies, state and federal agencies and other health care facilities.
- Trauma Registry – Trauma Registry is responsible for accurate and timely abstraction, coding, data entry, and submission on all trauma patients receiving care for further review to identify performance improvement and injury prevention initiatives.
- Tumor Registry – Tumor Registry abstracts patient medical records to identify cancer patients in order to communicate cancer-related health information to researchers, providers and public health officials to better monitor and advance cancer treatments, research and cancer prevention screening programs.
- Vital Statistics Records – Vital Statistics Records collects data from a patient’s records and from interviewing new parents to submit birth certificate data electronically to the state database used for program planning and evaluation, and to submit application for newborn’s social security number. Assures accurate and complete reporting, consults with providers, performs quality control functions, such as verifying accuracy of database entry compared to parent’s handwritten information and electronic medical record.
Health Plan manages and administers health benefits and services to health plan members on behalf of client organizations. The health plan serves as a single point of contact for health and wellness services, resources, information and communications to plan members. Subfunctions include:
- Client Services – Client Services investigates, analyzes and develops innovative solutions for client-specific issues related to claims, networks, providers, eligibility, collections and systems by collaboration with all health plan teams.
- Employee Assistant Program – Employee Assistant Program supports The Ohio State University Employee Assistance Plan, a program to provide telephone or in-person assistance to employees and their family members on a variety of issues, including work-related problems, crisis support, relationships, alcohol or substance abuse and others. Coordinates services with external vendor and provides internally based telephone crisis intervention, assessment, short-term problem resolution, referral and case management services to members.
- Health Plan Pharmacy Administration – Health Plan Pharmacy Administration provides expertise for program evaluation and creation, value analysis and clinical integrity for the health plan and its members. Ensures value optimization through data analytics, knowledge of medication therapy, price negotiating and metrics-driven decisions.
- Member Services – Member Services provides information and assistance to health plan members in support of members’ needs navigating their health plans. May assist with provider referrals, routine and complex questions, including covered services, provider bills, EOBs, resolution of escalated issues and other needs.
- Provider Network Management – Provider Network Management administers activities related to system and provider contracting, network and information management and credentialing. Negotiates contract terms; ensures application of regulatory, business and contract requirements are met. Includes development and support of statewide provider relationships, provider-related financial analysis, network configurations, reimbursements and other activities in support of the provider network.
Human Resources is responsible for establishing HR-related policies and controls, partnering with clients to provide solutions, executing HR operations, providing and interpreting HR-related reports, and supporting strategic decisions. Subfunctions include:
- Absence and Vocational Services – Absence and Vocational Services is responsible for the strategy and process of managing disability cases with the objective of minimizing institutional risk including time away from work due to illness or injury. Implements return to work strategies institutionally and at the case level including accommodations and light, part-time, or alternate duty assignments. Coordinates physician review of cases; administers and coordinates institution and statutorily required leave programs including short term disability (STD), long term disability (LTD), Family Medical Leave (FML), and Worker’s Compensation. Engages partners such as Legal and Benefits to ensure conformity with regulatory requirements and benefit plans.
- Benefits – Benefits is responsible for identifying, benchmarking, designing, recommending and communicating employee benefits programs including health and financial benefits, disability, leave, retirement, and wellness programs that fit within the total rewards structure and attract and retain talent. Partners with technology and process design resources, including vendors, to deliver benefit solutions into the organization. Includes significant associated benefit administration and customer service such as for absence management, workers compensation, etc. Consults with leadership on the strategic direction of benefit programs including governing bodies and committees. Responsible for compliance and consistent administration of benefit programs; consults with legal resources to provide guidance on benefit related compliance issues. Partners with finance resources to budget and accrue for benefit related programs.
- Compensation – Compensation is responsible for identifying, designing, and recommending market competitive compensation programs that attract and retain employees, drive performance and organizational results, and provide rewards and recognition for individuals and teams. Partners with technology and process design resources to deliver compensation solutions into the organization including the base pay program, annual salary planning, and incentives. Provides strategic consultation to HR Business Partners on compensation matters. Consults with legal resources to provide guidance to HR and the organization on compensation related compliance issues. Partners with finance resources to budget and accrue for compensation related programs.
- Diversity and Inclusion – Diversity and Inclusion is responsible for developing and deploying strategies that support an organizational culture that embraces and leverages diversity and inclusion. Works across the organization to integrate diversity and inclusion within HR and Student initiatives and university operations. Develops programs and contributes to policies that support the diversity and inclusion strategy.
- Employee and Labor Relations – Employee and labor relations is responsible maintaining and improving employee relationships via communication, performance management, processing grievances and disputes, and interpreting university policies. Responsible for developing labor strategies and policies, overseeing the management of labor relations, leading the negotiation of collective bargaining agreements with unions, and managing union grievances.
- HR Business Partners – HR Business Partners are responsible for providing designated leaders with strategic consultation by aligning business objectives with employee and manger needs on cross discipline matters including performance, succession, learning, compensation, benefits, etc. Helps leaders effectively utilize core HR programs and processes such as in the Total Rewards and Talent Management areas. Supports designated leaders, managers and supervisors in HR lifecycle activities such as recruiting, onboarding, pay and job changes, performance management, life events, and terminations.
- HR Information Systems – HR Information Systems is responsible for researching, implementing, and maintaining the technology solutions that support the HR function. Typically partners with internal IT resources to coordinate system implementation and integration activities and may leverage internal IT processes or project methodologies. Typically engages and manages relationships with consultants and venders to support the research, implementation, and maintenance of HR solutions. Works with stakeholder groups to design or update HR processes considering the supporting technologies. Engages stakeholder groups to define system requirements, configures or outsources system configuration, tests new functionality, and releases new functionality to production. Helps stakeholders with reporting and troubleshooting system or data related concerns. Defines and monitors system controls and governance including uploads and data maintenance activities.
- HR Service Center – HR Service Center is responsible for the administration of centralized HR processes. Partners with HR COE leaders to understand business requirements and timelines and determine service level agreements. Partners with technology resources to deliver HR solutions into the organization. Consults with legal resources to ensure HR solutions and process are legally compliant. Administers annual and ongoing programs and spearheads continuous improvement initiatives. Provides tier 1 and 2 inquiry resolution and forecasts HR Service Center workforce needs and other case management metrics.
- Learning and Development – Learning and Development is responsible for enhancing workforce skill, capability and effectiveness through design, implementation and administration of programs including onboarding, training and learning for staff, managers, and leaders. Measures the effectiveness of learning and development programs in attracting, developing, motivating, and retaining a productive and engaged workforce. Learning and development programs support the overall talent management strategy by contributing to the creation of a high-performance, sustainable organization that meets its strategic and operational objectives. Responsible for maintaining inventory of learning support materials, liaising with venders, ensuring integrity of learning records, and invoice management.
- Mobility – Mobility is responsible for managing global and domestic assignments, national and international transfers, the planning and costing of inbound and outbound movements including tax compliance issues, immigration and visa issues and the personal issues that arise when moving employees and their families from one location to another. Partners with legal and tax resources, including vendors, to ensure compliance with immigration and tax laws and to understand options and strategies related to potential future assignments and repatriations. Partners with HR and business leaders to developed the mobility strategy and consider how to apply the strategy to their workforce. Partners with finance to appropriately account and forecast for mobility programs.
- Talent Acquisition – Talent Acquisition is responsible for the ongoing strategy and process of sourcing, recruiting, and selecting talent. Partners with technology and process design resources, including vendors, to deliver recruiting solutions into the organization including effective sourcing and selection solutions. Consults with leadership on the strategic direction of Talent Acquisition programs including executive recruiting and selection. Consults with legal resources to provide guidance on recruiting and selection related compliance issues.
- Talent Management – Talent Management is responsible for enhancing organizational effectiveness and well-being through planned, systematic changes in attitudes, beliefs, and values through the implementation of integrated HR programs including performance, succession, executive coaching and assessment, culture, values, and employee engagement. Reviews current state and desired future state and employs techniques of behavioral science to better enable the organization to adapt to change. Sets strategy for leadership development and may influence organizational design.
Imaging provides invasive, noninvasive and therapeutic procedures for the diagnosis, treatment and prevention of disease. Treats inpatient and outpatient populations through the process of creating visual representations of the interior of a body for clinical analysis and medical intervention. Subfunctions include:
- Brachytherapy – Brachytherapy administers radiation treatment under the supervision of the physician by running the High Dose Rate Unit and by the use of the intraoperative equipment. Maintains inventory of equipment and assisting Physics in keeping documentation for Brachytherapy procedures. Prepares equipment and transports radioactive materials to surgical cases, and is certified by the Department of Transportation to package and sign for hazardous materials shipping out of the department. Assays incoming sources to ensure proper activities are sent from the company. Order radioactive sources for prostate cases, and ensures these sources are prepared for these cases.
- Computed Tomography – CT – Computed Tomography – CT produces images through the use of computed tomography. CT provides cross-sectional images of patients’ bones, organs and tissue, which are then used to diagnose medical conditions.
- Echocardiography – Echocardiography provides non-invasive imaging technology (sonography) to analyze a patient’s heart, specifically the function of the veins, arteries, chambers and valves, assisting the physician to diagnose heart disease.
- Imaging Education – Imaging Education administers the Educational Program for Therapeutic and Imaging Services. Develop, manage, and deliver didactic and clinical education for students, fellows, and other medical personnel from national and international institutions.
- Imaging Informatics – Imaging Informatics manages the acquisition, storage, retrieval and use of information in health care to improve access and quality through digital technology while ensuring the integrity of the imaging systems.
- Imaging Services – Imaging Services is responsible for the overall operation or support of multiple sub-functional service areas to ensure an environment that supports the quality of services offered as an essential and integral to patient care. Includes basic support roles as well as position-leading and managing multiple sub-functions. Develops, implements and manages radiation safety programs, policies and procedures, including screening, access controls and staff training.
- Interventional Radiology – Interventional Radiology performs minimally invasive, image-guided procedures for the diagnosis and the treatment of disease in nearly every organ system.
- Magnetic Resonance Imaging – MRI – MRI develops, implements and manages MRI safety programs, policies and procedures, including screening, access controls and staff training. Generates images of the organs of the body through non-invasive imaging technology utilizing strong magnetic fields, magnetic field gradients and radio waves to generate images of the organs of the body to diagnose medical conditions.
- Mammography – Mammography utilizes multiple modalities such as sonography, X-rays, MRI and biopsies for diagnosis and screening of the human breast. Develops, implements and manages mammography compliance and staff training.
- Medical Dosimetry – Medical Dosimetry generates radiation dose distributions and calculations under the direction of the Radiation Oncologist for the purpose of successful therapeutic patient treatment. Operates and performs quality assurance on the treatment planning computer.
- Multimodality Imaging – Multimodality Imaging provides service to patients for clinical, therapeutic or diagnostic procedures through the use of X-rays, ultrasound, CT or MRI. Technologist must have multiple advanced certifications, utilizing the different modalities on a daily basis.
- Navigation – Navigation assists the surgeon through invasive angiographic, cardiovascular and/or interventional procedures for the diagnosis of disease and injury. Uses image-guided surgery navigation systems and instruments to assist in visually correlating intraoperative anatomy with scans and images. Coordinates operation and maintenance of all surgical laser equipment.
- Nuclear Medicine – Nuclear Medicine is responsible for nuclear medicine in vivo and in vitro imaging using sophisticated radiation-detecting instrumentation, including SPECT and PET ( Single-Photon Emission Computed Tomography and Positron Emission Tomography) for the diagnosis of disease and injury.
- Radiation Biology and Physics – Radiation Biologist and Physics evaluate and interpret medical radiation treatment prescriptions. Collaborates with medical providers in the design and modification of effective radiation treatments for patients; oversees and monitors treatment plans developed by dosimetrists, and participates in development and execution of equipment monitoring, calibration and safety surveys. Provides technical assistance in the development of treatment plans for patients undergoing radiation therapy; monitors patients; maintains established policies, procedures, objectives, quality measurement and safety; performs time, dose, fractionation safety checks; performs clinical research as required.
- Radiation Therapy – Radiation Therapy provides the application of therapeutic X-rays, protons and radioactive substances to patients for simulation and treatment of benign or malignant tumors and pain.
- Radiology – Radiology is responsible for clinical, therapeutic, or diagnostic procedures through the use of X-rays. Positions and instructs the patient for radiological examinations, adjusts imaging equipment and determines proper voltage, current and desired exposure time for each image. Includes bone density, fluoroscopy.
- Three Dimensional Imaging – Three Dimensional Imaging performs image post-processing on imaging exams used in the diagnosis and treatment of the patient within the Imaging department utilizing X-ray, ultrasound, CT, MRI, etc. Renders a three-dimensional image on a two-dimensional surface by creating an optical illusion of depth.
- Ultrasound – Ultrasound is responsible for clinical procedures through the utilization of sound waves. Records images of internal organs and identifies various issues related to organs and soft tissue.
- Vascular Sonography – Vascular Sonography provides non-invasive imaging technology (sonography) to diagnose potential disorders of the blood vessels, veins and arteries.
- Women’s Imaging – Women’s Imaging provides obstetrical and gynecologic imaging for women who have gynecologic indications or are considered a high risk pregnancy.
Information Technology is responsible for the use of any computers, software applications, storage, networking and other hardware or physical devices, infrastructures and processes for creating, managing, securing and exchanging all forms of electronic data. It incorporates leading-edge techniques for collaboratively enhancing the performance of installed systems, identifying new technologies, developing applications and transitioning from legacy to new systems. Subfunctions include:
- Applications Development – Applications Development plans, designs, and implements full-stack custom software solutions that may cross multiple technologies, multiple products and/or organizational units. It includes collaboration with project teams to develop custom software solutions that meet a variety of needs. Ensures applications meet functional, technical and security requirements; evaluates code to ensure it meets industry standards and is valid, properly structured, and compatible with browsers, devices, operating systems, et al. Develops and implements software system validation and testing methods; supports current applications, monitors application performance. Performs detailed problem analysis and research, identifies options, proposes solutions. Develops reports, dashboards and other visuals to support management and strategic decision making with long-term effects.
- Applications Management – Applications Management is responsible for daily administration and management of non-enterprise applications, both cloud and on-premise, including technical testing, troubleshooting, analysis, installation, configuration and maintenance. Adheres to standard practices to ensure the availability, security and performance of applications. Provides technical assistance and customer support, training users, managing vendor relationships, creating reports, performing data analysis and correcting issues. Includes strategic projects to evaluate and research new and existing products or technologies, procedures and/or workflow needs. Provides technical guidance pertaining to the capabilities, limitations and requirements of applications. Creates and maintains documentation for systems. Plans and oversees projects for new functionality rollouts, unit implementations, etc. Includes applications such as health systems informatics surrounding patient care, ancillary departments, revenue cycle, physician-centric, patient-centric and other applications in the hospital and ambulatory setting.
- Audiovisual Production Audiovisual Production is responsible for centralized room-scheduling and event-based audiovisual access and support, as well as production assistance with event recordings and live streaming of events. Supports education, research, clinical, conferences, events, communications or administrative activities and other purposes. Includes one or more of the following areas: technical, instructional or command media, or video and audiovisual production. Works closely with and/or provides counsel to institutional representatives coordinating major projects or events.
- Business Systems – Business Systems formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Designs processes and functionality for moderately complex information systems. Includes gathering and analyzing business user needs, analyzing data and documenting requirements, rules and data sources; revises existing system logic as necessary. Provides support to users by creating reports and query tools, maintaining current reports and responding to custom data requests. Communicates system status and data issues. Advises on end-user training for business applications to ensure understanding of functionality. Troubleshoots and maintains existing applications (e.g., monitoring processes, correcting errors, analyzing data quality, maintaining data integrity, testing systems, etc.). Provides technical consulting on information systems projects.
- Cloud Data Solutions – Cloud Data Solutions is responsible for cloud adoption, developing and coordinating cloud architecture and computing, including design, planning, management, maintenance and support, and facilitating cultural change. Designs and maintains the cloud infrastructure components, including network design, virtual machine resource allocation, storage and security. Ensures designs are in line with overall Information Technology standards, collaborating with stakeholders to align cloud architecture with service tiers, internal Service Level Agreements and organization goals.
- Communications Infrastructure – Communications Infrastructure creates, updates and maintains outside plant and pathways, structured cabling and wireless network infrastructure records through the use of Computer Aided Design (CAD) tools. Designs and maintains copper, coax, and fiber optic physical backbone networks. Creates and maintains university building design standards for Division 27 and related appendices. Responsible for the oversight, administration, and project management of both the physical pathway and cabling to support voice, video, data and security systems, including wireless networks. Conducts surveys, engineers pathways and creates wired and wireless network designs in buildings; includes preparing scopes of work, estimates, budgets, and documentation and drawings for installations. Reviews construction drawings and specifications for university projects. Performs work inspections and applies relevant standards, codes, and regulations pertinent to low voltage systems.
- Data Engineering – Data Engineering prepares the big data infrastructure to be analyzed by data scientists and maintains data movement jobs using Extract, Transfer, Load (ETL) tools or general programming languages. Selects the optimum method for the situation and developing scalable and reliable solutions. Creates data warehouses used for reporting or analysis. Ensures the delivery of data on time, accurately and securely.
- Data Governance – Data Governance is responsible for metadata management, governance and quality management to deliver a comprehensive and impactful capability and framework that includes standards, practices, processes, tools and infrastructures. Collaborates with stakeholders to implement solutions dedicated to metadata management, data cataloguing, discoverability and other enterprise data initiatives. Collaborates with data stewards and data and application owners to improve the quality, availability and usability of enterprise data assets and related metadata.
- Database Administration – Database Administration performs installation and configuration, operation, maintenance and support of database management system (DBMS) software to ensure stability, reliability, recoverability and acceptable performance. Optimizes database performance via monitoring and tuning, capacity planning and by performing necessary software upgrades in accordance with ITIL and other best practices. Serves as a technical resource on projects and other scheduled work activities requiring database management expertise. Evaluates and researches new and existing products, procedures and/or workflows needs associated with database management software. Implements viable backup, recovery and high availability strategies and mechanisms. Executes database recovery, restoration and/or restart as required.
- Disaster Recovery – Disaster Recovery develops disaster recovery policies, strategies and procedures. Conducts assessments of potential business impacts and risks, including definition of critical systems and functions. Coordinates updates of plans and supporting documentation.
- Email and Collaborative Services – Email and Collaborative Services designs, builds, implements and manages the university’s centralized email system to achieve service level objectives. Installs, configures, operates, maintains and supports collaboration services such as Box, OneDrive, Office 365, Teams. Supports related cloud and on-premise components for anti-virus, anti-spam, bulk e-mail, retention and archiving, and message transport agent servers. Ensures availability, security, and performance via monitoring, tuning and capacity planning. Implements software upgrades in accordance with ITIL and other best practices. Provides technical expertise, guidance, direction, and assistance for projects and ongoing needs.
- Endpoint Engineering – Endpoint Engineering engineers and administers enterprise endpoint environment encompassing PC and MAC desktops and laptops, handheld mobile devices and peripherals to ensure stability, reliability and acceptable performance. Provides advanced technical support; identifies opportunities to transition support tasks to the service desk level. Leverages multiple tools and systems to manage large scope of diverse devices to include imaging, application packaging and delivery, patching and security.
- Enterprise Applications Development – Enterprise Applications Development (e.g. Oracle, Kronos, Workday, ServiceNow) is responsible for design and development, as well as consultation for the custom application development, integrations development and associated configuration, maintenance and upgrades of Enterprise-wide applications. Works with appropriate leaders, business partners and staff to plan and develop large-scale application solutions that satisfy the organization’s strategic and business needs. Utilizes business and technical knowledge and experience to identify and analyze needs in order to create solutions to meet diverse and potentially conflicting customer requirements. Consults for applications management and administration to provide expertise on updates to enterprise applications, for resolving applications issues, configuration or testing challenges. Includes development of training and documentation of applications according to organization standards and requirements. Develops reports, dashboards and other visuals to support management and strategic decision making with long-term effects across the university.
- Enterprise Applications Management – Enterprise Applications Management (e.g. Oracle, Kronos, Workday, ServiceNow) is responsible for daily administration and management, configuration, integration, maintenance, release managment and upgrades of enterprise-wide applications, both cloud and on-premise. Works with appropriate leaders, business partners and staff to manage large-scale applications. Manages vendor relationships. Utilizes business and technical knowledge and experience to identify and analyze needs in order to ensure solutions on an ongoing basis meet diverse customer requirements. Isolates and resolves application utilization problems and errors that impact many areas and large numbers of users. Includes projects requiring updates to enterprise applications. Performs configuration, testing, debugging, training and documentation of application according to organization standards and requirements. May develop reports, dashboards and other visuals to support management and strategic decision-making with long-term effects across the university.
- Enterprise Architecture – Enterprise Architecture is responsible for leading moderately large or complex architecture projects. Is a technology expert in designing architecting solutions for a variety of enterprise initiatives, and aligning these solutions with the overall enterprise architecture. Determines and develops architectural approaches and solutions, conducts business reviews, documents current systems and develops recommendations of how to proceed with the applications. Collaborates with internal and external partners to ensure that technology decisions and blueprints align with the overall Enterprise Architecture Framework. Contributes in the planning of the overall organizational IT strategy. (Enterprise examples are Oracle, Workday, Epic)
- Enterprise Database Administration – Enterprise Database Administration installs, configures, operates, maintains and supports enterprise database software (e.g. Oracle, Workday, Epic) to ensure stability, reliability, recoverability and acceptable performance. Optimizes performance via monitoring and tuning, capacity planning and by performing necessary software updates and quarterly upgrades in accordance with ITIL and other best practices. Serves as a technical resource on projects and other scheduled work activities requiring enterprise database expertise. Applies new and changing developments in the application architecture and the underlying database software. Implements viable backup, recovery and high-availability strategies and mechanisms. Executes database recovery, restoration and/or restart as required.
- Health Systems Informatics – Health Systems Informatics manages and supports applications, software and hardware upgrades applicable to clinical and business workflows and operations. Conducts assessments of the clinical and business environments that are unique to health care. Process analysis, workflow reengineering, and process redesign are performed working closely with operational leaders. Also designs, builds, tests and implements clinical systems and solutions. Works with appropriate clinical and business partners to provide ongoing technical assistance, user optimization, end user training and other support needs.
- Information Security and Risk Management – Information Security and Risk Management provides security engineering, risk management, design, access and identity control, operational support and consultation. Provides policy and governance oversight; security operational services; set-up, verification, and audit of user access and authorizations; risk analysis and response. Partners with stakeholders at the university or unit level to ensure systems and data are secured against a range of physical, electronic, cyber and other threats.
- Information Technology Training – Information Technology Training plans, designs, develops, delivers and evaluates training, adoption and optimization in the integrated information systems that support and enhance revenue cycle, clinical practice, administrative, and management needs and outcomes. Applies operational knowledge and application education expertise to coordinate and provide support for all new and current applications and software upgrades. Includes assessment, planning, design, delivery and evaluation of all training efforts, as well as involvement in the review of existing workflows and processes; collaborates with operational experts in the definition of future state application workflows.
- Instructional Technology Services – Instructional Technology Services designs, develops and implements learning environment presentation and content delivery technology across the university. This includes project scoping, presentation system design and installation, control system programming and system commissioning. After commissioning, performs lifecycle repair and maintenance functions. Assesses suitability of emerging technology for deployment in learning environments.
- IT Change Management – IT Change Management delivers IT process improvement and change initiatives. Involves the standardization of methods, procedures and change models to implement change and make the change management process more efficient. Collaborates with various stakeholders to evaluate proposed changes based on benefit and risk, and to prioritize resources based on business need. Ensures that all changes are thoroughly tested and that each deployment includes a back-out plan in the event of deployment failure. Supports the design, development and delivery of communications, evaluation of user readiness and creation of resistance management plans. Has a role in defining organizational goals and strategic plans.
- IT Infrastructure and Data Center – IT Infrastructure and Data Center is responsible for the oversight, administration, and project management of complex and mission-critical layer 1 infrastructures including the structured cabling, and related power and physical systems in all telecommunications spaces and data centers. Collaborates with university units and vendors for the detailed creation, budgeting, development and design, planning, implementation, integration, maintenance and support of low-voltage systems on construction and renovation projects, as well as IT initiatives. Delivers a layer 1 transport system that supports business technologies and functions, ensuring it meets all standards, codes and regulations and complies with the Building Design Standards. Includes managing and maintaining horizontal and backbone cabling including copper and optical fiber networks, generating detailed scopes of work, creating and reviewing detailed design documentation. Also involves maintaining power requirements and uninterruptable power systems and ensuring quality controls.
- IT Multi-Discipline – IT Multi-Discipline manages, administers and/or supports two or more subfunctional areas of information technology. Responsibilities may involve a variety of tools and technologies in any area or level of platform and infrastructure, including analysis, development, administration or implementation pertaining to systems or applications software, hardware, databases, networks, processing, operations, end-user support, training, etc. Ensures support for overall strategies and application of industry best practices for service delivery, automation, change management, resource and capacity planning and continuous improvement.
- IT Operations – IT Operations monitors critical environment architecture and engagement on escalated events. Initiates and manages enterprise calls with a focus on resolving critical issues. Proactively monitors and engages in resolution of network and system health. Understands end-to-end network and security configurations with a focus on application support. Monitors and supports engineering upgrades and maintenance on the enterprise infrastructure environment. Provides engineering-level support and engagement for enterprise releases and upgrades. Participates in strategic projects for evaluating and researching new and existing products, procedures and/or workflows needs associated with enterprise systems.
- IT Process Engineering – IT Process Engineering designs, develops, implements, maintains, supports and continually improves key IT service management processes. Accountable for process quality. Ensures alignment of processes to IT service management frameworks and best practices adopted by the organization. These processes include incident management, request management, change management, service level management, configuration management, problem management and knowledge management. Includes carrying out emergency fixes, determining and addressing other impacts. Participates in projects varying in size, scope, risk and impact.
- IT Project Management – IT Project Management is responsible for the project life cycle through the initiation, planning, execution, and closure phases for IT projects involving multiple technologies, multiple systems, business unit functions and stakeholders. Projects range in size and complexity in support of strategic business goals and objectives. Manages IT initiatives as they move from design, to build, installation, go-live, training and ultimately into the customer’s operational state. Ensures completion of essential functions required to ensure consistent, quality, successful delivery of assigned projects, while managing competing demands of scope, schedule, cost, risk, quality and stakeholder expectations.
- IT Relationship Management – IT Relationship Management manages and monitors the relationship between information technology service owners and their customers. Works closely with the information technology user groups and contracted service providers to assess internal needs and vendor performance. Establishes service level agreements. Audits contractual compliance, solicits feedback from users and communicates scorecards to vendors. Coordinates lifecycle activities such as incident management, compliance audits, software licensing and software and hardware upgrades and maintenance. Performs cost and spend analyses to identify cost-effective solutions for existing and future contracts.
- IT Service Support – IT Service Support is responsible for Multi-Tier, Omni-channel support. Includes the initial point of contact for IT services, receiving customer issues and requests providing troubleshooting with an emphasis on first contact resolution. Evaluates issues and escalates as needed to higher-tier and specialized staff. Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities). Performs varying complexities of regular or project-related installation, preventive maintenance, break and fix, fault diagnosis, identification, isolation and resolution and deployment. Performs continued monitoring of escalations of customer issues and requests. Communicates, tracks and reports computing environment outages while working with IT personnel and leadership to monitor or assist in problem resolution.
- Mobile Development – Mobile Development is responsible for applications for mobile devices to access digital products and content. Includes designing, developing and testing platform-specific applications that are installed on the mobile device (i.e., native installation); develops applications using the tools and language of the targeted device platform (e.g., Xcode, Swift, and Objective-C for Apple iOS devices, Eclipse, Kotlin, and Java for Google Android devices). Completes associated analysis, implementation, operation, deployment and support.
- Network Services – Network Services is responsible for the daily administration and management of network components which include: network switches, routers, firewalls, proxies, wireless access points, wireless controllers, load balancers, operating systems, infrastructure applications, appliances and cloud integration. Adheres to Information Technology Infrastructure Library (ITIL) practices in an effort to ensure the availability, security and performance of infrastructure systems and fulfillment of customer Service Level Agreements (SLAs). Evaluates, develops and implements efforts of infrastructure enhancements in order to improve and maintain the environment in accordance with established IT processes and operational standards. May include creating and developing network architecture design solutions for infrastructure systems and establishment of strategic technology services roadmaps. Responsible for systems projects of varying scope, risk and impact. Involved in strategic projects for evaluating and researching new and existing products, procedures and/or workflow needs. Researches current and developing technologies to provide technical guidance pertaining to system capabilities, limitations and requirements.
- Server Administration – Server Administration engineers, builds, installs, configures, operates and maintains systems hardware,software and related infrastructure to improve the reliability, scalability, sustainability, recoverability and availability in the server environment. Includes provisioning, monitoring, tuning, capacity planning, security, troubleshooting and support. Researches and provides technical guidance on new and existing products; evaluates, develops and implements enhancements; assesses and recommends procedures and workflows. Projects range in scope, risk and impact.
- Software Build and Release Management – Software Build and Release Management executes projects involving changes to IT systems. Facilitates the process of standardizing protocols and procedures. Responsible for end-to-end support for build and release activities. Examines and fully understands the processes and procedures related to all aspects of build and release management. Increases efficiency through research, design and implementation of solutions, improvements and automation to make processes as streamlined and effortless as possible. Participates in decision-making for source code management systems and other development and testing tools.
- Solutions Engineering – Solutions Engineering designs and develops IT solutions to ensure business requirements align with strategic direction and standards. Includes technical planning, developing and modifying specifications for new products, applications and service offerings. Assesses compatibility and integration of products and services proposed as standards, in order to ensure integration across interdependent technologies.
- Storage Area Network – Storage Area Network (SAN) engineers, builds, installs, configures, operates, maintains and supports centralized storage hardware (SAN, NAS, etc.) and software, which includes enterprise backup and recovery hardware and software, to ensure stability, reliability, recoverability and optimum performance. Optimizes storage infrastructure via monitoring, tuning, capacity planning and by performing necessary hardware and software upgrades in accordance with policies, procedures and standards. Plans and develops the detailed engineering, design and implementation of the storage infrastructure. Technical resource on projects and other scheduled work activities. Responsible for storage management projects of varying scope, risk, and impact. Leads and facilitates strategic projects involved in evaluating and researching new and existing products, procedures and/or workflows needs associated with centralized storage hardware and software. Researches current and developing storage technologies to provide technical guidance pertaining to system capabilities, limitations and requirements.
- System Administration – System Administration performs engineering, design, build and management of on-premise and cloud physical and virtual servers, backup, storage and operating systems, including disaster recovery solutions. Performs installation, configuration, operation, maintenance and support of operating systems and infrastructure applications. Ensures the availability, security and performance of systems via monitoring, tuning and capacity planning, as well as by performing necessary software upgrades in accordance with ITIL and other best practices. Serves as a technical resource on projects and other scheduled work activities requiring systems management expertise. Evaluates and researches new and existing products, procedures and/or workflows needs associated with server hardware and systems software. Provides technical guidance pertaining to the capabilities, limitations and requirements of current and developing server and systems technologies (such as Cloud-based IaaS).
- Systems Accessibility – Systems Accessibility promotes accessibility in all systems as defined in the Americans with Disabilities Act. Assesses systems, webpages and forms to ensure accessibility; makes remediation and design and coding recommendations, and tracks progress.
- Unified Communications – Unified Communications designs, builds, installs, configures, maintains and supports the voice and video/AV network and related monitoring systems to ensure stability, reliability and acceptable performance. Plans and performs upgrades to voice and video/AV equipment and systems which may include voice technologies, VoIP systems, digital signage, video/AV and conferencing networks and related systems in accordance with ITIL best practices. Further managed systems include Call Center ACD Telephony, Enterprise paging, Instant Messaging and Presence, E911 and Telemedicine. Responsible for voice and video/AV network systems projects that range from small to large in scope, risk and impact. Leads and facilitates strategic projects involved in evaluating and researching new and existing products, procedures and/or workflows needs associated with telecommunications and video/AV systems including periphery equipment. Researches current and developing technologies to provide technical guidance pertaining to the capabilities, limitations and requirements of voice and video/AV network systems.
- User Interface – User Interface plans, designs, develops, documents, debugs and supports the front end of the software solution. Ensures the interface is easy and intuitive for users, conducts user research and performs usability tests. Optimizes application designs by leveraging responsive or adaptive design; applies applicable software tools.
Legal and Compliance provides advisory services including the rendering of legal advice and services on matters concerning the rights, obligations and privileges of the organization. Represents the organization to government agencies, suppliers and other stakeholders. Ensures the organization fosters a culture of compliance and integrity. Subfunctions include:
- Clinical Risk Management – Clinical Risk Management utilizes extensive clinical experience and/or medicolegal concepts to investigate, analyze, and manage significant clinical events in coordination with attorneys. Serves as a resource to physicians, nurses, and staff by providing medicolegal guidance with support from attorneys. Conducts extensive review of patients charts within the electronic medical record for use by attorneys and Medical Center leadership. Monitors patient events, assuring appropriate follow-up as needed. Tracks and trends events highlighting opportunities for education and improved patient safety strategies. Develops focused education for clinical staff. Serves as members of clinical quality committees, including root cause analysis workgroups throughout the Medical Center.
- Compliance – Compliance ensures the organization’s compliance with regulatory and quality standards and fosters a culture of integrity. Works with colleges and units to develop and implement internal controls, processes and programs that access and enhance compliance. Investigates reports of ethics or compliance violations. Stays abreast of relevant pending legislation. May engage with regulatory commissions and authorities or advance university positions with external and internal stakeholders.
- Contract Management – Contract Management negotiates the business terms and conditions of diverse contractual agreements such as the purchase of products and services, the sale of services by university earnings units, material transfer agreements, data use agreements, licensing agreements, assignment of intellectual property, sponsored research projects or real estate transactions among others. May assure compliance with competitive bidding requirements. Drafts, executes, and analyzes contractual agreements to optimize value realization and minimize risk. Safeguards university interests in commercial transactions including that of intellectual property and data.
- Government Affairs – Government Affairs guides and represents the organization on legislative and regulatory matters with elected and other government officials at the federal, state, and local levels. Ensures the organization is represented effectively and influencing efforts are successfully pursued to shape the regulatory environment. Monitors the progress of legislative and regulatory matters of interest to the organization and provides analysis to leadership. Develops strategy to effectively inform officials of the organization’s needs and concerns and engages stakeholders in similar organizations.
- Investigations – Investigations gathers information through interviews, records and other sources to evaluate the authenticity of complaints, violations of university policy or state and federal laws and may mediate a proper course of action. Ensures prompt, impartial and well-documented investigation processes; maintains privacy of sensitive information; collaborates and consults with appropriate university oﬃces in the course of investigations. Advises the organization on preventative measures and may develop and implement training to continue best practices and effective reporting strategies.
- Legal Counsel – Legal Counsel represents the organization on assigned legal matters. Reviews, edits or prepares supporting legal documentation including opinion letters, briefs, contracts, regulatory applications and filings, etc. Conducts or reviews legal research and provides legal counsel to staff and leaders within the organization to mitigate risk and to advise on potential courses of action. May develop legal strategies and gather evidence to defend organization against legal claims and charges. May seek, review or direct the services of outside counsel. Must be admitted to practice law within relevant jurisdictions and may practice law within a particular area of specialization or emphasis.
- Legal Counsel – Health Care Law – Legal Counsel – Health Care Law represents the organization on assigned legal matters. Reviews, edits or prepares supporting legal documentation including opinion letters, briefs, contracts, regulatory applications and filings, etc. Conducts or reviews legal research and provides legal counsel to staff and leaders within the organization to mitigate risk and to advise on potential courses of action. May develop legal strategies and gather evidence to defend organization against legal claims and charges. May seek, review or direct the services of outside counsel. Must be admitted to practice law within relevant jurisdictions and specializes in Health Care Law.
- Legal Counsel – Intellectual Property Law – Legal Counsel – Intellectual Property Law represents the organization on assigned legal matters. Reviews, edits or prepares supporting legal documentation including opinion letters, briefs, contracts, regulatory applications and filings, etc. Conducts or reviews legal research and provides legal counsel to staff and leaders within the organization to mitigate risk and to advise on potential courses of action. May develop legal strategies and gather evidence to defend organization against legal claims and charges. May seek, review or direct the services of outside counsel. Must be admitted to practice law within relevant jurisdictions and specializes in Intellectual Property Law.
- Legal Counsel – Tax Law – Legal Counsel – Tax Law represents the organization on assigned legal matters. Reviews, edits or prepares supporting legal documentation including opinion letters, briefs, contracts, regulatory applications and filings, etc. Conducts or reviews legal research and provides legal counsel to staff and leaders within the organization to mitigate risk and to advise on potential courses of action. May develop legal strategies and gather evidence to defend organization against legal claims and charges. May seek, review or direct the services of outside counsel. Must be admitted to practice law within relevant jurisdictions and specializes in Tax Law.
- Legal Services – Legal Services manages and supports the advisory services provided by the law departments. May allocate resources to ensure the most critical work is covered or may manage the relationship of outsourcing partners. Ensures that counsel given implements legal best practices and mitigates risk of litigation. May support attorneys by conducting legal research or other investigations, preparing legal documents and ensuring the availability of relevant reference materials. May support the legal staff by fulfilling administrative duties such as keeping meeting minutes, maintaining electronic and paper filing systems, providing legal reports, acting as gatekeepers, keeping schedules including court appearances and making contacts of a highly sensitive nature.
- Liability Insurance Operations – Liability Insurance Operations manages and administers self-insurance strategies including a captive insurer providing liability coverage for medical malpractice. Provides underwriting, policy language development, analysis of actuarial premiums, evaluation of risk and issuance of coverage. Investigates and evaluates legal, reputational, and clinical risk of individual providers to determine insurability. Collaborates with internal legal counsel and the Ohio Attorney General to respond to litigation matters, clinical risk management, and contractual business risks. Performs data analysis on insured providers and claims to identify trends. Directs the captive insurance company and coordinates all service vendors supporting its operations. Negotiates professional liability reinsurance for captive. Verifies compliance of self-insurance program and captive insurance company with federal and foreign regulatory bodies. Reports to the Self Insurance Board regarding governance and oversight matters. Advises the organization’s leadership on risk and insurance matters.
- Risk Management – Risk management identifies and rates all key risks across the institution in order to support decision-making, budgeting and strategic planning processes. Proactively identifies, assesses, prioritizes and mitigates risk. Monitors external economic and regulatory changes and identifies impacts to institution strategy and operations. Develops policies, processes and procedures to ensure the continuity of critical functions and/or processes to mitigate the impact of potential operational disruptions of any kind or other unplanned occurrences. Conducts business impact analysis, risk assessments, identification of dependencies and recovery strategies for business continuity plan (BCP) development. Ensures BCPs are maintained, tested and stored in a single repository.
- Trademark and Licensing – Trademark and Licensing regulates, promotes and protects the use of the university’s name and identifying marks, both on and off campus. Protects and licenses the university name and identifying marks on commercial products and services, university promotions, sponsorships, affinity programs, etc.
Library and Museum promotes innovative research and creative expression, advances effective teaching, curates and preserves information essential for scholarship and learning, and shares knowledge and culture. Collaborates with academic colleagues, staff, students and outside scholars to ensure collections are accessible for academic research, learning and general interest. Subfunctions include:
- Acquisition, Description, and Metadata – Acquisition, Description, and Metadata acquires and processes materials of various physical and digital formats and types. Works with vendors for order placement and completion and works with gifts-in-kind donors for donation accession. Negotiates licenses for electronic resources. Ensures compliance with purchasing, legal and other policies. Manages access to and location of digital resources and conducts copy and original cataloging and creation of other forms of metadata and description to support content discovery and stewardship. Completes record and metadata maintenance and performs organization of content and prepares it for access. May include selection and budgetary management.
- Archives – Archives applies archival theory and practice and assesses, describes, manages and preserves permanent records, archival and other historically valuable materials in various physical and digital formats and types. Enables appropriate management and stewardship of archival collections. Sets and administers policy to allow campus and public access to archival materials.
- Collections Management – Collections management maintains and manages collections with regard to storage and accessibility of materials which may include special or historical collections. Responsibilities include labeling, shelf preparation activities, bindery operations and associated vendor relationships, material transfers and associated records updates, space and equipment needs, associated budgetary considerations.
- Conservation – Conservation identifies, treats, preserves and restores materials of various physical and digital formats and types. These include art, rare books and papers, archival documents, artifacts, digitally converted and born-digital objects, among others. Provides documentation on conservation actions, which may include condition proposals and reports, treatment proposals and reports, and digital preservation practices and applied standards. Responsible for preventive preservation, emergency planning, preparedness, response and recovery efforts.
- Digitization – Digitization is responsible for digitization of collections in a wide range of formats. Enables appropriate management and stewardship of digital objects to promote accessibility that meet continually evolving standards and specifications for imaging and related metadata creation. May include contributions to overall digitization strategy and policies.
- Education Services – Education Services facilitates learning and programming through collaborations and creative design. Engages in instructional design, curriculum implementation, technology application, and assessment. Collaborates with academic faculty and staff to develop programming to support course objectives using digital and physical holdings and resources. Creates materials and programs to support and evaluate academic and program objectives, course design, and delivery. Offers an array of programming for audiences throughout the community and across campus.
- Exhibitions – Exhibitions performs duties related to the design and production of library and museum exhibitions. Prepares artwork, artifacts and collections objects for exhibition, including transportation, framing, matting, mount-making security and hardware. Builds and designs furniture, fixtures and interactive elements of exhibitions. Designs exhibition layouts, labels and graphic elements. Installs, de-installs and maintains exhibitions.
- Media Arts – Media arts works with artists from around the world on the production and/or post production of new works in studios. Edits video, maintains video archive, upgrades systems and maintains production equipment in facilities.
- Museum Curator – Museum Curator plans and implements exhibitions and other visual and media art venues including associated research, interpretation and programming related to museum and gallery collections, exhibitions and media arts.
- Museum Registrar – Museum Registrar is responsible for movement of objects in and out of museums and galleries including object entry, acquisition and disposal. Performs loans management, collection care, object packing and logistics, location control and indemnity and insurance. Performs exhibition tour management.
- Public Services – Public Services provides high level of customer service including library, patron and public services that may include complex problem solving skills. May include circulation functions such as borrowing and lending, reference, research, database searches, consultation services, collection reserves, document delivery, reading room staffing and consultation, management of borrower sanctions and daily operation of library locations and/or buildings. May instruct and educate customers in using library resources and equipment.
- Records Management – Records Management is responsible for records management initiatives including policy, retention and best practice guidelines. Builds and cultivates relationships to ensure appropriate management and disposition of records in all formats.
- Scholarly Sharing – Scholarly Sharing provides copyright and open-access publishing services to the university community through guidance, communications, programming, instruction and publication services.
- Teaching and Research – Teaching and Research provides sophisticated research and reference assistance to faculty, students and other patrons of the library. Serves as instructor of record, designs course materials and engages in teaching or co-teaching of courses, as well as guest lecturing in other classes.
Marketing and Communications is responsible for communications and marketing strategy and management, partnering with colleges and business units to provide creative solutions and consultation in the effective execution of marketing and communications initiatives for stakeholders including current and potential students, patients, employees, media and others. Subfunctions include:
- Analytics and Performance – Analytics and Performance analyzes marketing performance to fuel strategic decision-making and optimization. Collects behavioral data, develops reports, and analyzes trends in order to impact performance optimization, goal setting, strategic decisions, and the generation of new hypotheses. Tracks and analyzes behavioral data across awareness, engagement, action, and advocacy. Collects data from multiple sources and develops marketing campaign results summary and performance dashboards. Responsible for description and diagnostic analyses such as average donation per alumni, year-over year change in billings, or average revenue generated from a marketing campaign.
- Audience Insights and Research -Audience Insights and Research applies mathematical, statistical, and economic techniques to determine market conditions, project population demand, and inform business approaches and decisions including project launch timing. Performs complex analytics and statistical modelling on large data sets to identify market/business sector trends, patterns to inform business and marketing decisions. Creates data mining architectures, models, protocols, statistical reporting, and qualitative and quantitative research and data analysis methodologies, and guides analysis and reporting to identify target populations, define key segments and simulate the impact of new initiative launches and marketing campaigns/messaging. Synthesizes research findings into actionable insights and develops frameworks that inform strategy and key business decisions. Champions audience-centric mindset and develops/maintains audience knowledge repository.
- Broadcasting – Broadcasting directs and coordinates activities related to radio and/or television broadcasting, and audio and visual production. Plans, develops and manages content; coordinates and administers programs, processes and facilities for radio and/or television. Responsibilities may include programming, production, editing, scheduling and other activities related to broadcasting. Coordinates with the Office of Legal Affairs and other university partners to secure location agreements with outside film and video production entities to ensure compliance with university requirements.
- Communications and Public Relations Strategy Management – Communications and Public Relations Strategy Management uses multiple channels to generate public exposure, disseminate and communicate messaging and represent the organization to the general public and specific external constituencies in order to advance the long- and short-term goals and strategies in alignment with the university’s brand strategy and organizational objectives. Develops and enhances relationships with other organizations and stakeholders using a variety of channels. May include planning and executing communications efforts to provide information to the public and targeted groups. Directs, monitors, and evaluates communications initiatives, which may include internal and external communications, media relations, executive communications, strategic issues management, print and graphic media, video and web communications, and digital and social media. May include community relations, stakeholder relations and internal communications.
- Content and Editorial Strategy – Content and Editorial Strategy facilitates the development of informative, engaging and strategy-based content across teams, using a combination of creative skills and strategic thinking, with the goal of driving engagement with audiences in alignment with Ohio State’s brand and organizational objectives. Infuses creative ideation and audience-centric thinking into existing work as well as emerging marketing content opportunities. Contributes to research of markets, industries and best practices to create results-focused content. Collaborates across the enterprise to ensure alignment to content and editorial strategies. Contributes to the definition and understanding of content metrics and optimization.
- Creative Leadership – Creative Leadership guides the creative strategy for the organization in alignment with the brand positioning, brand experience strategy and organizational goals. Develops creative campaigns to reinforce the organization’s overall brand and desired image. Conceptualizes and develops creative content in alignment with marketing plans; develops content utilizing artists, copywriters, photographers, videographers and other creative resources.
- Customer Experience Management – Customer Experience Management (CEM or CXM) is the collection of processes used to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle. Includes the customer relationship management (CRM) technology and business processes that organize and manage customer interactions.
- Digital Asset Management – Digital Asset Management (DAM) is a business process for organizing, storing, retrieving and sharing content and managing digital rights and permissions. Assets include photos, music, videos, animations, podcasts and other multimedia content.
- Editorial Design – Editorial Design designs, creates and edits media and communications publications and materials. Develops and executes a wide range of materials for internal and external audiences. Coordinates visioning production through all facets of the creative process for digital and print publications. Selects, directs or manages creative partnerships including but not limited to photographers, illustrators, freelance designers and printers.
- Email Marketing – Email Marketing develops, plans and executes email marketing campaigns in support of university goals and initiatives. Consults with internal and external partners to establish email marketing strategies and tactics that drive effective results. Collaborates cross-functionally to ensure that email campaigns support business strategy and integrate with website and other communications. Adopts always-on testing strategy in order to optimize effectiveness of campaigns. Analyzes effectiveness of email campaigns
- Event Management – Event Management plans, develops, and directs events that support the strategic goals and objectives of the organization. Responsible for event objectives and requirements, budgets, vendor contracts and management, transportation, facilities, catering, signage, communications equipment and other aspects of events. Coordinates event activities and monitors effectiveness and return on investment of events.
- Executive Communications – Executive Communications develops and manages communications for university leadership, including speeches, briefings, talking points, editorials, correspondence, digital and social media and other communications as requested. Researches and develops communications that promote institutional goals, enhance leaders’ profiles, advance key university messaging and initiatives and engage with key constituencies.
- Graphic Design – Graphic Design designs and creates graphic and marketing communication materials that consistently reflect, identify, drive and communicate messages and initiatives in alignment with brand strategy and organizational objectives. Plans, schedules, develops and manages design projects. Ensures compliance with Ohio State brand identity standards and guidelines. Graphic design outputs may be included within interactive design, publications, print advertising, brochures, and other media.
- Marketing and Communications – Marketing and Communications oversees marketing and communications for a specific business unit. Develops and directs a comprehensive marketing and communications program. Designs, implements and monitors an effective communications plan to ensure consistent messaging in line with the business’s goals and the institution’s objectives. Conceptualizes, develops and oversees brand development and management, marketing strategy and implementation. Manages the effective and efficient delivery of communications needs for the business unit’s internal stakeholders, including executive communications and profile management.
- Marketing Management – Marketing Management develops and implements a comprehensive marketing program with long- and short-term goals and strategies in alignment with the university’s brand strategy and organizational objectives, prioritizing opportunities to build awareness, drive engagement, inspire action and motivate advocacy. Conceptualizes, develops and guides marketing strategy and implementation, ensuring alignment with identified goals and objectives. Uses research, customer segmentation, trend analysis and predictive statistics to develop strategy and measure effectiveness. Develops and defines the university’s brand strategy and/or college/unit value proposition, including positioning, architecture, messaging and equity elements. Outlines, establishes and/or supports brand management and governance, including development and/or alignment with brand guidelines/standards, structure, processes and toolkits to build, strengthen and maintain a consistent image in alignment with brand strategy.
- Marketing Operations – Marketing Operations is responsible for cross-functional management and administration of business processes, work systems, flows and tools that provide optimal efficiency and effectiveness in the creation and delivery of marketing deliverables. Aligns projects, resources, people and processes in order to meet deadlines and budgets. Gathers and analyzes data to construct key performance indicators to monitor and improve operational efficiency and reinforce strategic decision making.
- Media Planning and Buying – Media Planning and Buying develops media plans to support the marketing strategy and organization’s objectives. Identifies target audience and conducts research to understand their characteristics, behavior and media habits to decide how to best communicate with them. Designs a media plan based on the organization’s objectives. Develops plans for best way to reach target audiences. Purchases time or space for advertising from media companies, negotiates pricing and schedules placements. Analyzes the effectiveness of the campaign and media investments, including ROI.
- Media and Public Relations – Media and Public Relations Manages the organization’s interactions with the media and news outlets with a focus on strategic communication of the organization’s goals, initiatives and priorities. Represents the organization to the media to create, enhance and sustain relationships between the organization and external constituencies. Secures media placements and provides news and information for the general public and key audiences. Develops news content to support the organization’s strategic goals. Coordinates the release of public records to the media.
- Motion Design – Motion Design uses animation and visual effects to design and deliver compelling strategies in line with team, project and university objectives for use across interactive digital channels, including but not limited to social media, osu.edu website, mobile and event features.
- Omnichannel Strategy – Omnichannel Strategy works with strategy and channel leads to develop the approach for integrating paid, owned and earned channels to maximize audience engagement along their journey. Defines scope, cost and benefits of proposed user journeys and strategies. Uses data insights and analytics to ensure efficient and effective marketing across channels. Maintains in-depth knowledge of current ecosystem, as well as emerging omnichannel engagement strategies and best practices.
- Photography – Photography is responsible for photographing events, people, buildings, work activities and other subjects as required for marketing and communications needs. Coordinates the planning and execution of photography assignments.
- Print Production Services – Print Production Services is responsible for print production and reproduction services including printing, duplication, bindery and pre-press operations. Coordinates work with internal customers. Ensures proper operation and maintenance of all equipment. Coordinates project deadlines, dates and parameters.
- Research Communications – Research Communications manages the organization’s interactions with the media and news outlets with a focus on university research and researchers. Secures media placements, and provides news and information for the general public and key audiences as it relates to university research. Develops news content (text, images, social posts, etc.) to support university research.
- Search Marketing – Search Marketing develops, optimizes and executes strategies to increase visibility through search engines. Defines, prioritizes and manages execution of key initiatives, including keyword research and analysis, on-site content optimization, and inbound link acquisition and optimization. Analyzes industry trends and competitive landscape to exploit any expansion and optimization opportunities.
- Social Media -Social Media develops, implements, measures and optimizes a social media strategy that furthers university and/or college/unit awareness, drives traffic to university and/or college/unit social media pages, and promotes engagement other objectives. Responsible for development of a comprehensive plan for social media engagement, including conducting market research to identify social media sites of interest to target constituencies. Develops and updates social media content. Monitors university and/or college/unit social networks, responds to comments, and collects feedback from audiences.
- Strategic Issues Management – Strategic Issues Management develops, coordinates and integrates the communications strategy on reputational matters involving university priorities and initiatives or high-profile issues. Develops positive approaches to promoting institutional goals, objectives and messaging. Oversees execution of strategy. Serves as a core member of the communications crisis response team. Serves as a key liaison with partners around the university to lead communications issues requiring coordination across multiple colleges, units or agencies. Produces detailed communications plans and serves as a primary resource for facts to support communications strategies and messages, and maintains current information on issues.
- User Experience Design – User Experience (UX) Design establishes standards and processes for the User Experience functional area so that the organization can achieve its strategic vision for how customers can interact, communicate and purchase goods and services through its various digital media channels. Studies and evaluates users’ reactions to a system, ease of use, perception of the value of the system, utility, efficiency in performing tasks, etc. Translates user needs and business requirements into features and functionality for web/mobile experiences.
- User Interface Design – User Interface (UI) Design is responsible for visual design of digital interfaces designed for user interaction. Applies best practices in user experience, brand identity systems and user interface patterns. Articulates, develops and prototypes the visual design of the end user experience to make user interaction simple, efficient and consistent. Assesses and optimizes the performance of new and existing features by actively participating in usability testing and user research, and interpreting analytics data.
- Videography – Videography creates and produces videos for use in marketing and communications campaigns. Responsible for pre-production activities, including developing key message points and storyboarding, script development. May produce and direct the videography, including equipment, lighting, sound and staging. Performs post-production activities such as editing, mastering and publication to desired media.
- Website Management – Website Management develops, plans and executes content in the web channel. Consults with internal and external partners on user experience management and optimization and to establish and evolve website information architecture. Primary user and subject matter expert in web content management system(s), providing oversight, training and support. Works closely with marketing/communications, design and web development teams to ensure that web channel content is delivered with quality control, in compliance with policies and web standards and in support of business strategy and objectives. Analyzes effectiveness of overall website experience and content..
- Writing and Editing – Writing and Copyediting develops communications with appropriate and effective content to be used in support of organization’s initiatives. Communications may include correspondence, briefings, speeches, articles, papers or other informative and promotional material. Researches information needed for specific communications, organizes materials and develops written content in accordance with organization’s communications standards, terminology and style. Edits own and others’ work.
Nursing is responsible for the promotion of health and prevention of illness by providing patient care and supportive services directed towards the achievement of positive patient care outcomes. Subfunctions include:
- Advanced Practice – Advanced Practice Provider uses their clinical skills and knowledge for all aspects of patient care. Advanced Practice Providers (APPs) may practice in both inpatient and outpatient settings. Advanced practitioners may be independent providers or collaborate within a treatment team. APPs perform physical exams, order diagnostic tests, prescribe treatments, educate patients and may serve as a patient’s primary healthcare provider.
- Advanced Practice Specialty – Advanced Practice Provider (APPs) in a Sub-Specialty use their clinical skills and knowledge for all aspects of specialty population (Cardiology, Oncology, Orthopedics ect…) . Advanced Practice Providers may be independent providers or collaborate with a treatment team. APPs perform physical exams, order diagnostic tests, prescribe treatments, educate patients, and may serve as a patient’s primary healthcare provider.
- Anesthesiologist Assistant – Anesthesiologist Assistant demonstrates excellence in all areas of anesthesia practice including but not limited to anesthesia case management, staff education and clinical research. Assesses patients preoperatively, formulating and implementing plan of care and evaluating outcomes of care for each patient.
- Bereavement Counseling – Bereavement Counseling supports patients and families dealing with grief. Oversees the implementation and execution of outreach efforts and evaluation of bereavement services. Serves as a liaison between families, the hospital and other community agencies and resources.
- Bone Marrow Transplant – Bone Marrow Transplant (BMT) acts as a liaison to patients during the pre bone marrow transplant screening and preparatory process. The BMT coordinator works closely with payers and hospital financial counselors to satisfy payer coverage requirements or to assist in locating potential coverage options for transplant patients.
- Certified Registered Nurse Anesthetist – Certified Registered Nurse Anesthetist demonstrate excellence in all areas of anesthesia practice including but not limited to anesthesia case management, staff education and clinical research. Assesses patients preoperatively, formulating and implementing plan of care and evaluating outcomes of care for each patient.
- Clinical Nurse Leader – Clinical Nurse Leader utilizes clinical judgment and critical thinking skills to design, coordinate, implement and evaluate patient-focused care, with an emphasis on improving outcomes. They are an Advanced Practice Provider and manager of care, at the point of care, for individuals and cohorts of clients within the health care setting.
- Clinical Nurse Specialist – Clinical Nurse Specialist works with patients who may have unresolved needs or complex nursing care problems which are in the clinician’s area of specialty. Clinical Nurse Specialists identify specific patient problems and implements specialized care through teaching and consultation.
- Enterstomal Nursing – Enterstomal Nursing provides wound care and education to those with colostomies, ileostomies, urostomies, draining wounds or problems with incontinence. Provides ostomy patients with education and counseling before the operation and after surgery, helps the patient learn to take care of the stoma and appliance and offers long-term emotional support.
- Health Plan Nursing – Health Plan Nursing provides work-site health services to Ohio State faculty and staff as well as clients outside the university. Engages Ohio State faculty and staff in Your Plan for Health (YP4H), Ohio State’s health management approach. Works closely with The Ohio State University Medical Center, Office of Human Resources, business clients and vendors to achieve clients’ overall health management goals while promoting a culture of health.
- Inpatient Nursing – Inpatient Nursing provides professional nursing care to patients within an acute care hospital setting. Responsible for assessing, implementing, coordinating, delegating and evaluating the nursing care of patients. Prioritizes patient care needs and provides leadership to the patient care team.
- Lactation Services – Lactation Services is responsible for assessing, planning, managing, coordinating, directing and evaluating breast feeding education provided to the client and their family. Performs comprehensive maternal, child, and feeding assessments; develops individualized feeding plans in consultation with the client; and provides support and encouragement to successfully meet the breastfeeding goals of the client
- Licensed Practical Nurse – Licensed Practical Nurse performs basic nursing care for the comfort and well-being of patients. Records patient records, takes vitals, collects specimens for analysis and performs other basic medical care duties.
- Nurse Midwife – Nurse Midwife provides OB/GYN care to women with a focused specialty in obstetrical care including: antepartum, labor and delivery and postpartum periods. Services also include education and counseling of families, health promotion and prevention and referral to other health care providers and community resources, when appropriate.
- Nurse Practitioner – Nurse Practitioner orders, performs and interprets diagnostic tests, such as lab work and X-rays. Diagnoses and treats acute and chronic conditions such as diabetes, high blood pressure, infections and injuries. Prescribes medications and other treatments. Manages patients’ overall care.
- Nursing Education – Nursing Education devises and maintains strategies to ensure nursing professional development. Keeps staff current about changes in protocols and procedures. Nursing Educators may work with the unit orientation committee to orient new employees.
- Nursing Informatics – Nursing Informatics supports nurses, consumers, patients, the inter-professional healthcare team and other stakeholders in the decision-making in all roles and settings to achieve desired outcomes. This support is accomplished through the use of information structures, information processes and information technology. Contributes to achieving the goal of improving the health of populations, communities, groups, families and individuals. Supporting activities include, but are not limited to, the identification of issues and the design, development and implementation of effective informatics solutions and technologies within the clinical, administrative, education and research domains of practice.
- Nursing Professional Practice – Nursing Professional Practice assists the organization in complying with regulations. Effectively interprets, evaluates and develops activities for all disciplines and departments as needs are identified. Primary duty is managing the Magnet Program, but may also work with regulatory and quality standards.
- Nursing Program Coordination – Nursing Program Coordination is responsible for the coordination and efficient operation of a medical or health program. Organizes and directs the activities and services provided by the program. Responsible for implementing program tactics. Contributes to the budgeting and resource allocation process to ensure that the medical or health program meets the overall objectives of the organization.
- Nursing Science – Nursing Science is responsible for conducting a program of clinical research as well as mentoring others in the research process by providing expertise in design, development, analysis, and dissemination of new knowledge and the use of evidence to guide and support clinical practice. Nursing Science is responsible for collaborating with the nurses and interdisciplinary team members to facilitate research and evidence-based practice projects and strengthen research infrastructure. Improves the delivery of nursing care across the health care continuum and within the system.
- Nursing Services – Nursing Services is responsible for the overall direction of several nursing departments. Directs patient care services and ensures adequate staffing for the units or departments. Assists in establishing and implementing nursing policies, standards, and models.
- Occupational Health and Wellness – Occupational Health and Wellness Nursing manages the overall provision of health, wellness and acute-employee care services to employees who present for services. Assesses, diagnoses, implements, evaluates and coordinates interdisciplinary plans of care; prioritizes patient-care needs and communicates those needs to other health care providers within the team. May develop, manage, coordinate and oversee departmental programs that support employee safety and wellness.
- Outpatient Nursing – Outpatient Nursing provides professional nursing care for the comfort and well-being of patients in a clinic or outpatient facility. Prepares equipment and assists physicians during examinations and treatments.
- Outpatient Surgery Center Nursing – Outpatient Surgery Center Nursing provides care and treatment of patients in a medical surgical unit. Supports the nursing care plan and the medical staff’s treatment plan.
- Physician Assistant – Physician Assistant orders, performs and interprets diagnostic tests such as lab work and X-rays. Diagnoses and treats acute and chronic conditions such as diabetes, high blood pressure, infections and injuries. Prescribes medications and other treatments. Manages patients’ overall care.
- Registered Nurse First Assist – Registered Nurse First Assist provides primary surgical assistance for a Physician during an operation. Can perform a variety of surgical skills and procedures. Provides preoperative assessment and support in collaboration with the health care team.
- Surgical Services – Surgical Services is responsible for the overall planning, organization, direction, and evaluation of the nursing services provided in the operating room and patient holding and receiving areas. This includes the establishment and maintenance of a clean and safe environment, procurement of necessary equipment and supplies, control of medications, preparation of patients for surgery and immediate post-operative care, as well as the associated financial and quality assurance activities within perioperative services. Responsible for clinical quality and effectiveness of daily operations within the perioperative units.
- Trauma and Burn Program Management – Trauma and Burn Program Management directs, guides, coaches and evaluates the work performance of patient care and office staff in the UH Trauma and Burn Clinic. Management directs the daily operations of the Trauma and Burn Clinic and coordinates on operational, budget (supply chain) and protocols, policies and staff competencies. Maintains certification level 3 trauma program status.
Performing Arts is responsible for live or recorded performances of dance, theatre, music and other forms of cultural and artistic forms of expression and entertainment. Includes creation, preparation, construction, production and related areas involved in guiding and supporting faculty, staff, students and external artists and professionals in both performance and classroom settings. Generally does not include exhibits at museums or other venues. Subfunctions include:
- Performance Support – Performance Support includes musicians, actors, etc., who provide performance services, such as accompaniment, primarily for classes, but may support live performances.
- Performing Arts Production – Performing Arts Production provides stage and backstage support involving the events and daily operations of theatrical facilities during rehearsals, performances, classes. Includes set-ups, strikes and use of the facility’s sound, lighting, stage, projection and other technical equipment and systems, etc.; executes lighting, sound and scenic design; creates structural designs; specifies construction methods; estimates cost; implements; supervises the work of, as well as providing guidance and instruction to, students in work and classroom settings.
- Performing Arts Programs – Performing Arts Programs spans multiple subfunctions and/or develops and implements programs oriented toward general or targeted audiences in a variety of venues. Can involve external outreach, promotional activities, identification of sources, ensuring appropriate licensing of content, analysis and research of program effectiveness and application of relevant technology. May have responsibilities outside of Performing Arts, but primary focus is in Performing Arts.
- Performing Arts Services – Performing Arts Services is responsible for ongoing support, administration of studios, design, repair and other services pertaining to musical instruments, costuming, scenery, lighting, etc. Includes collaborating with faculty and production staff on design needs, techniques to support performances; inventories and maintains instruments, costumes and supplies; supervises the work of, as well as providing guidance and instruction to, students in work and classroom settings.
Pharmacy manages all aspects of patients’ pharmaceutical needs in various clinical settings. Focuses on achieving optimal medication use and patient outcomes in a collaborative, patient-focused environment. Subfunctions include:
- Medication Management Pharmacy – Medication Management Pharmacy is responsible for a call center focused on delivering innovative medication therapy management services. This tele-pharmacy program contracts with Medicare programs, commercial insurers and pharmacy benefit managers to focus on optimizing treatment outcomes by reducing costs and enhancing medication adherence, safety and treatment options. The program primarily focuses on providing medication therapy management services to patients with chronic disease.
- Medication Management Technician – Medication Management Technician delivers medication therapy management services with oversight by an MMP Pharmacist. Responsible for a call center focused on delivering innovative medication therapy management services. This tele-pharmacy program contracts with Medicare programs, commercial insurers and pharmacy benefit managers to focus on optimizing treatment outcomes by reducing costs and enhancing medication adherence, safety and treatment options. The program primarily focuses on providing medication therapy management services to patients with chronic disease.
- Pharmacy Informatics – Pharmacy Informatics administers clinical information systems used with medication management functions and pharmacy automation. Specific deliverables include implementation and integration of clinical systems and contribution to the information technology strategic plan. In addition, Pharmacy Informatics supports, maintains and enhances clinical systems pertaining to medication management functions, and pharmacy automation.
- Pharmacy Narcotics Management and Control – Pharmacy Inventory Control is responsible for the pharmaceutical procurement process. This includes contracting, ordering, receiving, inventory management, vendor maintenance and contract management of pharmaceuticals and controlled substances and associated supplies through the group purchasing organization, primary and secondary wholesaler, and direct manufacturers. In addition, the department leads cost savings and process improvement projects, manages drug shortages and meets regulatory requirements, such as the Drug Supply Chain Security Act, 340B drug pricing program, and Ohio Board of Pharmacy requirements for the secure acquisition and storage of pharmaceuticals. Typically engages with pharmaceutical vendors and manages relationships in order to maximize value and ensure supply continuity. Works with hospital finance and revenue cycle departments in order to ensure adequate financial resources and subsequent revenue capture.
- Pharmacy Research – Pharmacy Research coordinates all aspects of the Investigational Drug Service in providing pharmaceutical services related to investigational drug studies. This includes receipt, distribution and accountability of medications, data collection and reporting, including workload statistics and billing.
- Pharmacy Services – Pharmacy Services is responsible for the pharmacy enterprise. This includes support of multiple pharmacy services to ensure an environment that supports the quality of services offered as essential and integral to patient care. Pharmacy Services provides leadership in medication-use practice and works closely with physicians, nurses and other hospital staff members to assure patient needs are met.
- Pharmacy Technician Services – Pharmacy Technician Services assists the licensed pharmacist in providing pharmaceutical services to patients, as well as providing necessary services and information to nursing and medical staff. These services include preparation and packaging of medications, distribution of medications, supplies and equipment, maintaining proper inventory levels, ensuring medications are in date and secure, keeping appropriate records and documentation and submitting patient charges/credits. May have familiarity with hardware configurations, software applications, and file store systems as they relate to pharmacy automation systems. These positions are also responsible for supporting initiatives of area supervisors and managers.
- Retail Pharmacy – Retail Pharmacy coordinates all aspects of outpatient retail pharmacy services. Dispenses and controls both prescription and non-prescription medications in all outpatient retail pharmacy locations. Advises and communicates to patients and to other health care professionals about safe and effective medicine use.
- Specialty Practice Pharmacy – Specialty Practice Pharmacy ensures safe and effective medication use within area of practice. Provides expertise within collaborative and interdisciplinary care in a cost-effective, evidence-based manner to improve patient outcomes. Requires specialized depth and breadth of training in area of practice. Responsible for clinical project management, education of trainees and other health care providers and research initiatives.
- Staff Pharmacy – Staff Pharmacy evaluates medication use, approval, production and preparation, dispensing and progress of therapy. Prepares and maintains all records on prescriptions and patient charges. Advises and communicates to other health care professionals about safe and effective medicine use.
Quality establishes and monitors the consistent commitment to standards in order to satisfy specific internal, regulatory or other requirements. Subfunctions include:
- Clinical Quality and Patient Safety – Clinical Quality and Patient Safety works with staff to improve the quality of health care services. Collaborates with clinical staff to review current practices in order to improve patient outcomes and enhance safety. Analyzes and identifies trends from adverse-event reports. Evaluates, coordinates and integrates clinical quality improvement initiatives and goals within the health system. Utilizes a variety of continuous quality improvement tools and resources to evaluate clinical data and practice patterns and evaluates clinical resource utilization as a means to improve practices across the health system. May develop training programs with emphasis on improvement of outcomes and patient safety; trains and consults staff on use of quality management techniques. May help facilitate the peer review process in accordance with hospital bylaws.
- Clinical Performance Improvement and Quality Management – Clinical Performance Improvement and Quality Management identifies and implements quality initiatives that support all levels of patient care within the organization. Through the use of comparative clinical data, internal and external benchmarking, works with multidisciplinary teams to identify gaps in care and facilitate the clinical process improvement process to ensure clinical goals and outcomes are obtained.
- Data Management – Data Management oversees the management of quality data. Pulls and integrates data from various internal systems to develop reporting tools. Ensures integrity and validity of data, including the entry of data into the system and identifies and resolves inconsistencies in the data. Maintains records to ensure compliance with regulatory requirements and university standards. Analyzes data and generates reports for internal monitoring, process improvement projects and external quality data reporting. Analyzes operational data and creates scorecards.
- Infection Prevention and Control – Infection Prevention and Control oversees infection prevention and control activities in the health care environment designed to prevent the transmission of organisms to patients, visitors and staff. Surveillance activities involve both the inpatient and outpatient setting in order to measure outcomes over the continuum of care. Monitors staff for compliance with infection prevention policies and procedures, professional guidelines, evidence based practice standards, regulatory and accrediting body requirements. Evaluates the environment, identifying and resolving potential reservoirs or sources of infection. Responds to outbreaks, exposures or influx of infectious patients in partnership with public health, lab, safety and employee health services. Serves as a resource to all personnel regarding infection prevention practices.
- Process Improvement and Management Engineering – Process Improvement and Management Engineering defines, designs and implements process improvement initiatives. Conducts key productivity and staffing assessments, workflow analyses and time and efficiency studies. Provides operational assessments, efficiency studies and observations of workflow outcomes to ensure the most effective utilization of resources. Supports development of tools and processes used in process improvement. Identifies and removes barriers that prevent successful attainment of process improvement goals. Proactively identifies process improvement opportunities to impact organizational goals. Provides management decision support for labor management and productivity. Forecast demand and impact on operations and growth. Facilitates multiple process improvement efforts and applies a variety of improvement methodologies and techniques to support individuals and teams through process improvement initiatives and ensure strategic priorities are met.
- Quality Control and Assurance – Quality Control and Assurance conducts internal quality controls to ensure established quality procedures and norms are followed and fulfilled. Monitors and records inconsistencies with quality procedures. Audits, monitors and determines the quality of processes or outputs, against defined internal and/or regulatory standards.
- Quality Program Coordination – Quality Program Coordination coordinates, designs and maintains quality programs and ensures compliance with regulatory and other requirements. Directs and coordinates mechanisms to help identify and prioritize ongoing opportunities for improvement. Collects, analyzes and reports meaningful quality metrics. Recommends and facilitates strategies for improvement. Monitors effectiveness of improvement strategies. Validates sustained improvement over time and provides training and education on quality programs.
Rehabilitation is responsible for patient screening, evaluating, establishing and carrying out plans of care specific to sub-function clinical disciplines. Also responsible for primary and secondary preventative or interventional methods for sustained health and quality of life. Can operate in a variety of clinical and community-based settings. May have various job responsibilities including clinical, academic, research and community-based roles. Subfunctions include:
- Acupuncture – Acupuncture is responsible for placing small needles into predetermined sites on a patient’s skin to relieve pain or stress. Confers with clients about their medical histories and any problems with stress or pain in order to determine what acupuncture techniques would be helpful. Assesses clients’ soft tissue condition, nerves and blood vessels to determine appropriate acupressure sites. May perform research-related activities. May provide educational services.
- Athletic Training – Athletic Training is responsible for providing health care for athletes and physically active people of all abilities in a variety of settings. Settings include: athletic training; physician services; physical therapy; sports performance; education and research; community outreach programs. The practice of Athletic Training encompasses the prevention, evaluation, treatment and rehabilitation of emergent, acute or chronic injuries and medical conditions. May have various job responsibilities including clinical, academic, research and community-based roles.
- Audiology – Audiology is responsible for prevention, screening, diagnosis, and treatment of hearing, balance, and other auditory disorders, minimizing or eliminating the impact of auditory disorders, leading to improved outcomes and quality of life. Audiologists practice in a variety of clinical and community-based settings, and may have various job responsibilities including clinical, academic, research and community-based roles.
- Chiropractor – Chiropractor is responsible for consulting with patients, performing examinations to locate the sources of patients’ difficulties and to rule out fractures or diseases as sources of problems. Evaluates, diagnoses, and performs a series of manual adjustments to the spine, or other articulations of the body, to correct the musculoskeletal system, relieve nerve pressures, etc. Consults with and refers patients to appropriate other health practitioners when necessary. May perform research-related activities. May provide educational services.
- Exercise Physiology – Exercise Physiology is responsible for the evaluation of patients cardiovascular, pulmonary, and metabolic function as well as reviewing psychological and behavioral, physical activity, nutrition and functional abilities. Exercise Physiologists prepare patients for treatment, perform activity based interventions, and participate in planning, implementing and modifying the rehabilitation plan of care including preventative and sustained wellness programs. Exercise Physiologists can operate in a variety of clinical and community-based settings and may have various job responsibilities including clinical, academic, research and community-based roles.
- Massage Therapy – Massage therapy is responsible for providing professional massage and bodywork services to promote healing and a sense of wellbeing. Integrates systematic manipulation of, or pressure on, soft tissue of the human body for therapeutic purposes. May include a variety of massage modalities to include Swedish, deep tissue, myofascial massage, etc. May perform research-related activities. May provide educational services.
- Occupational Therapy – Occupational Therapy is responsible for screening, evaluating, establishing and carrying out plans of care in order to assist people of all ages in participating in the things they want and need to do through the therapeutic use of everyday activities (occupations) in a variety of environments (e.g., home, work, school, community). Addresses the physical, psychological, and cognitive aspects of their well-being through engagement in occupation. Occupational Therapists can operate in a variety of clinical and community-based settings and may have various job responsibilities including clinical, academic, research and community-based roles.
- Physical Therapy – Physical Therapy is responsible for screening, evaluating, establishing and carrying out plans of care in order to maintain, restore and improve movement, activity, and function, thereby enabling optimal performance and enhancing health, well-being, and quality of life for patients. Can operate in a variety of clinical and community-based settings. May have various job responsibilities including clinical, academic, research and community-based roles.
- Recreation Therapy – Recreation Therapy is responsible for providing treatment through recreational activities to ill or disabled individuals. Includes evaluating, planning, and implementing treatments and documenting patient progress. May have various job responsibilities including clinical, academic, research and community-based roles.
- Rehabilitation Services – Rehabilitation Services is responsible for the overall operation or support of multiple sub-functional services or areas, which could include physical, occupational, speech, and other therapies, to ensure an environment that supports the quality of services offered as essential and integral to patient care. Includes basic support roles, as well as positions leading and managing multiple sub-functions. May have various job responsibilities including clinical, academic, research and community-based roles.
- Speech-Language Pathology – Speech-Language Pathology is responsible for patient/client screening, diagnosing, establishing and carrying out plans of care across the lifespan. SLPs will address limitation in areas including, but not limited to: speech, language, cognition, voice, laryngectomy, swallowing, autism, and fluency. SLPs may collaborate with physicians and advanced practice providers for completion of instrumental diagnostic testing. SLPs practice in a variety of clinical and community-based settings and may have various job responsibilities including clinical, academic, research and community-based roles.
Research Administration manages and administers research programs and labs. Represents the organization in working with funding agencies and developing financial resources and programs. Collaborates with faculty and staff members on developing and implementing research programs and agenda. Ensures compliance with laws, regulations, policies and sponsors related to research. Subfunctions include:
- Grants & Contracts Management – Grants and Contracts Management provides administrative and analytical support to researchers and PI’s in proposal preparation and contract and grant administration, including pre-award proposal initiatives, post-award management and closeout activities for federal, state, local and private sponsors. Forecasts, plans and manages research portfolios by performing some or all of the following: identifying funding opportunities and reviewing guidelines; coordinating and developing proposals including budget development; reviewing proposals for institutional compliance including gathering institutional approvals; administering and monitoring awarded contracts and grants, including compliance with regulations, terms and conditions; and financial management and technical reporting. Reduces administrative burden for PIs by assisting with purchasing, travel arrangements, HR appointments, preliminary work for sub-awards and consultant agreements and forecasting and monitoring spending, including managing overruns and residuals.
- Laboratory Research Operations – Laboratory Research and Operations may include routine or non-routine laboratory operations such as inventory control, ordering supplies, maintenance, data interpretation, development and performance of technical protocols and procedures. Design, construct, and upkeep of equipment and space.
- Research Administration Management – Research and Administration Management manages and administers research programs and centers. Represents the university in working with funding agencies and developing financial resources and programs. Collaborates with faculty and staff members on developing and implementing research programs and agenda.
- Research Compliance – Research Compliance supports, promotes and ensures legally compliant and ethical research practices. Collaborates with researchers to ensure University is compliant with federal, state, and local laws and regulations as well as university policy. Informs and assists faculty, staff and student researchers to navigate regulatory processes and requirements. Develops and writes research protocols (e.g., IRB, IACUC, and other regulatory agencies); coordinates protocol review and amendment process; provides advice and counsel to ensure compliance with approved protocols. Implements research safety, regulatory and ethics training for all members of the research teams. Prepares research teams for quality assurance and regulatory audits. Collects and analyzes data to support the research compliance plan; evaluates impact of regulatory requirements for continuous quality improvement.Positions with university authority are responsible for developing and administering institution-wide research compliance policies and procedures. Manages the university’s research compliance programs, such as conflict of interest disclosure, export control, facility clearance, etc. Develops and oversees resources and training requirements for the university related to the responsible conduct of research and ensuring the highest standards of research integrity. Responsible for the university’s administrative process for reviewing, investigating, and reporting allegations of misconduct in science.
- Research Development Partnerships – Research Development Partnerships supports the research community in the early-stage identification, analysis, planning and development of strategic, multidisciplinary funding opportunities. Enables and enhances the competitiveness of research programs and proposals for external support through strategic, proactive and capacity-building activities. Activities may include funding opportunity identification, research team building and funding and federal agencies and outreach activities. This is strategic work that enables our researchers to build a more robust portfolio about their work to create a strategic advantage when they are applying for research grants.
- Research Protocol – Research Protocol provides administrative support to the university research community and the committees responsible for research review and oversight concerning the protections of research subjects. Assists faculty, staff and student researchers navigate research requirements through education and quality improvement initiatives designed to facilitate research, improve efficiencies and ensure regulatory compliance. Reviews, approves and monitors research protocols inclusive of animal and human subjects and biosafety materials. Assists in writing and reviewing protocols and provides advice and counsel to ensure compliance with federal, state and university laws, regulations and policies. Provides human subjects education, training and outreach. Responsible for incident reporting and ensuring appropriate university response. Facilitates national accreditation reviews.
- Sponsored Programs – Sponsored Programs develops strategies that advance and facilitate the scholarly activities of the research community. Partners with faculty and staff to provide the highest-quality research administration at all stages of sponsored projects, from pre-award and proposals through award closeout and after. Conducts the final review and approval of proposals and budgets to conform with proposal guidelines, university policy and federal regulations. Serves as authorized representative providing the institutional signature on proposals, awards, contracts and subcontracts; negotiates resulting awards and contracts with sponsors in order to protect researchers and the university. Interprets sponsor guidelines and policies in light of emerging circumstances at the university and the federal level, and serves as the ongoing liaison with sponsors. Possesses the institutional responsibility of ensuring compliance with applicable laws, regulations and policies, as well as sponsor terms and conditions, and coordinates audits of sponsored research activities; while providing tools, resources and training to the university’s researchers.
Research and Scholarship creates and disseminates knowledge through scholarship, scientific inquiry and creative expression. Subfunctions include:
- Applied Research Engineering – Applied Research Engineering conducts research in a specialization or field in order to define, create and develop conceptual and detailed designs, models, prototypes, etc., for industry-led projects utilizing computer-aided design, documentation, databases, manufacturing and/or inspection software tools.
- Clinical Research – Clinical Research studies people, data or tissue samples to understand health and disease. Clinical Research helps find new and better ways to detect, diagnose, treat and prevent disease. Types of clinical research include clinical trials, which test new treatments for a disease, and natural history studies, which collect health information to understand how a disease develops and progresses over time.
- Postdoctoral – Postdoctoral pursues specialized research training and experience under the guidance of a scientific mentor; conducts active lab research on a semi-independent basis to investigate; designs and executes complex laboratory experiments; develops and implements new and/or revised research methodologies and techniques; develops new ideas that promote current research; prepares and publishes scientific manuscripts; attends and gives seminars; develops and establishes research criteria and standards to meet the goals of research projects; trains and supervises research staff.
- Postdoctoral Scholar – NRSA – Postdoctoral Scholar – NRSA pursues specialized research training and experience under the guidance of a scientific mentor; conducts active lab research on a semi-independent basis to investigate; designs and executes complex laboratory experiments; develops and implements new and/or revised research methodologies and techniques; develops new ideas that promote current research; prepares and publishes scientific manuscripts; attends and gives seminars; develops and establishes research criteria and standards to meet the goals of research projects; trains and supervises research staff.
- Research – Research is responsible for research or scholarship within field(s) other than engineering through a reliance on methods, creative practices and or critical frameworks inherent to the discipline(s). Leads, conducts or assists with basic or applied research.
- Statistics and Biostatistics – Statistics and Biostatistics design and implement studies, analyze data and publish results from research projects. Collaborate as co-investigators and assist in developing objectives and designing sampling, randomization schemes and data collection procedures.
Sales and Customer Service represents the organization to external and internal customers by providing strategic alliance, sales, service and information services. Subfunctions include:
- Corporate Business Development – Corporate Business Development represents the university to external partners and affiliates. Initiates, cultivates and expands corporate relationships to further the mission of the university, enhance public visibility and achieve other objectives including placement opportunities for students, joint development activities, corporate philanthropy, sponsored research, affinity and technology transfer. Shepherd the interaction of companies with the organization by lowering barriers of engagement.
- Customer Service – Customer Service ensures that good customer relations are maintained. Answers routine questions and issues from internal and external customers. Determines the best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies.
- Event Services – Event Services assists with all aspects of conferences and special events. Coordinates with internal and external event staff to determine objectives and requirements for each occasion. Deals with support services during special events such as collecting tickets, parking cars and directing patrons to seats.
- General Services – General Services assists units by performing specific duties necessary for normal operations. Can provide customer service by greeting, orienting, escorting and/or answering questions. May perform specific sanitation services such as sweeping, mopping or cleaning surfaces. Can maintain a sterile environment for tools and equipment. May prepare food items and assist with various other meal preparation duties in the cafeteria or dining commons setting. Employee must be sponsored by a certified community or government program that supports the mainstream integration of individuals with developmental disabilities.
- Reception Services – Reception Services meets, greets and welcomes guests and visitors. Performs all reception area duties such as receiving incoming calls, taking messages, organizing meeting rooms and a variety of other clerical tasks.
- Retail Sales – Retail organizes and maintains retail floor. Accepts payment and places special orders. Assists with purchases, pricing, sizes and fittings. Greets customers, answers questions and directs attention to products.
- Sales – Sales sells activities, event space, services or products by identifying and persuading prospects and/or audiences. Can involve the promotion of activities, event space, services or products for sale via press, television and radio. Provides point-of-sale customer and inventory assistance for a sales operation of the organization.
- Switchboard – Switchboard Operations operates the switchboard to relay incoming, outgoing and interoffice calls. Processes internal and external calls through an integrated computer telephone system, initiates overhead paging, activates pagers, provides patient information and facilitates the communication of emergency situations.
- Ticketing Operations – Ticketing Operations manages special event ticket operations and provides ticket services to those sponsoring and attending activities.
- Ticketing Sales – Ticketing Sales processes single and group ticket orders, exchanges and seasonal subscriptions. Promotes ticket sales with the patrons and the community by creating and implementing promotional programs.
Security promotes a safe university environment, establishes processes to be followed in the event of an emergency, provides safety programs that protect the institution and provides safe conditions that comply with laws and regulations. Subfunctions include:
- Access Control – Access Control manages all clearance aspects for the Security Department. Thoroughly investigates background check results to provide accurate assessments for pre-employment decisions to me made.
- Dispatch Communications – Dispatch Communications dispatches all aspects reported within the security control center, and relays the information effectively for security enforcement to respond.
- Emergency Management and Preparedness – Emergency Management and Preparedness oversees the coordination for crisis management programs. Provides disaster preparedness training and prepares emergency plans and procedures for natural or other disasters.
- Law Enforcement – Law Enforcement conducts visual patrols and observations of campus facilities and grounds to enforce laws, rules, and regulations. Serves as a liaison with local police and fire officials with the authority to arrest.
- Security Administration – Security Administration is responsible for developing, implementing, and directing programs, policies and procedures to maintain and enhance security and safety.
- Security Enforcement – Security Enforcement patrols all aspects of security and public safety. Serves as the first line of enforcement for the department to ensure a safe, secure environment for staff, visitors, students, and patients.
Social and Behavioral Health provides services to patients, families, students and the community to meet their wellness, social and emotional needs. Subfunctions include:
- Art Therapy – Art Therapy develops, implements, coordinates and evaluates interventions to address the psychosocial and physiological needs of the patient and their caregivers throughout the continuum of care. Develops patient activity plans involving drawing or painting to enhance patient assessment and development. Provides art activity instruction and monitors patient behavior and progress.
- Behavioral Health – Behavioral Health provides individual, group and family therapies, psychosocial and substance abuse assessments and support, and provides direct services to patients with dual diagnosis and general mental health diagnosis. Counsels patients on changing behaviors, creating goals and coping mechanisms. May direct the administrative, managerial and clinical aspects of program(s). Evaluates treatment procedures to ensure attainment of goals and objectives. At higher levels, performs long-term individual therapy sessions and is credentialed to bill under own licensure.
- Behavioral Support – Behavioral Support observes, assesses and provides support to individuals with emotional or behavioral issues and developmental disabilities. Develops intervention strategies to meet the needs of patients.
- Clinical Pastoral Education – Clinical Pastoral Education (C.P.E.) Program provides clinically based education and training in pastoral care and health care chaplaincy that meets the Standards of the Association for Clinical Pastoral Education. Offers Level I, II, and Certified Educator programs of C.P.E. Organizes, manages, hires and maintains the C.P.E. Residency Program, a year-long paid training and education program for those preparing to be hospital chaplains. Integrates C.P.E. intern Chaplains and C.P.E. Resident Chaplains into the pastoral care service provision plan of the Pastoral Care Department.
- Community Health – Community Health serves as a liaison between health/social services and the community. Identifies health-related issues affecting their community, collects data and discusses concerns with the people they serve. Responsibilities may include helping individuals, families, groups and communities develop their capacity and access to resources, including health insurance, food, housing, quality care and health information.
- Counseling – Counseling works with individuals, families and groups in assessing, diagnosing and treating mental, behavioral and emotional problems and disorders. Through discussion of emotions and experiences, uses evidence based counseling techniques to help patients dealing with issues that affect their mental health and well-being. Helps patients come up with goals and plan action.
- Genetic Counseling – Genetic Counseling provides genetics assessment, diagnosis and counseling. Assists in the treatment of patients and families with known genetic disorders and of patients at risk for the development of genetic disorders. Communicates risk factors to patients and their families and provides educational information and support in coping with findings.
- Health Coaching – Health Coaching improves an individual’s health status and decreases impact of disease by encouraging healthy behavior. Works collaboratively with clinical and non-clinical staff to identify, assess and provide behavior change support to individuals. Provides education, encouragement and support to individuals, while holding them accountable for achieving their health goals.
- Music Therapy – Music Therapy develops patient activity plans involving music or musical instruments to enhance patient assessment and development. Provides music instruction and monitors patient behavior and progress.
- Pastoral Care – Pastoral Care provides emotional and spiritual care and support to patients, families and hospital staff. Assesses religious and spiritual needs and provides care and resources, serving as liaison with local faith communities to meet these needs. Develops and provides programs and services to clinical staff for resiliency support.
- Psychiatric Emergency Services – Psychiatric Emergency Services facilitates the intake and admissions process by providing initial crisis assessment, intervention and evaluation for admission to available programs, in collaboration with a Psychiatric Physician. Assessments occur primarily in the Emergency Department.
- Psychiatry – Psychiatry diagnoses, treats and helps prevent disorders of the mind. Reviews, evaluates and collaborates with other professionals to discuss treatment plans, progress and outcomes.
- Psychology – Psychology conducts patient assessment, diagnosis, treatment and referral. Psychologists specialize in diagnosing and treating diseases of the brain, emotional disturbance and behavior problems. Uses psychotherapy as the primary form of treatment.
- Psychometry – Psychometry administers neuropsychological test batteries to inpatients and outpatients, scores and records data, maintains the laboratory and performs data entry and analysis.
- Social Work – Social Work improves the lives of patients by providing services to meet their wellness, social and health needs. Helps individuals deal with a variety of mental health and daily living problems to improve overall functioning. Social work services include psychosocial assessments, mental health counseling, crisis intervention, financial counseling, discharge planning, health education and the provision of material resources and linkage with community agencies. Works to ensure a safe transition from one care environment to another.
- Transplant – Transplant coordinates all potential transplant patient evaluations and conducts the preliminary review of the medical history and pre-op studies. Coordinates care needs; provides education and continued follow-up during the post-transplant period. Develops and presents educational programs for patients and medical and nursing staff.
- Wellness – Wellness serves as a primary resource to employees, students and/or the community in health education, promotion and health screening programs. Develops and disseminates materials to promote healthy lifestyles. Assesses needs, resources and capacity for health education and promotion initiatives and programs. Plans, implements, evaluates and/or conducts research related to health promotion programs.
Student Life supports students on their paths to success. Promotes and provides co-curricular opportunities, services and resources that have development outcomes that are purposeful and holistic and prepare students to live healthy, productive and fulfilling lives throughout their time at Ohio State. Student Life provides many of the programs and services that influence the daily lives of Buckeyes, inside and outside the classroom, and prepare them for work and civic participation during college and after graduation. Subfunctions include:
- Accessibility – Accessibility ensures an accessible and inclusive experience for students with disabilities, employees and visitors through accommodations and proactive, barrier-free design. Collaborates with students with disabilities to identify and coordinate support services and programs that enable equal access to an education and university life. Interprets written or spoken information from one language to another to assure effective communication and access to services. This also includes the transcription of spoken or written words to another format. Some specialties may require a background or additional knowledge in a relevant field. Maintains university compliance with the ADA and other laws.
- Recreational Sports – Recreational Sports manages and directs a diverse and comprehensive enterprise with an array of recreational and well-being programs, services and facilities for the university community. Provision of services and physical amenities are with a focus on students acknowledging an institutional responsibility to faculty, staff and other stakeholders. Attends to legal liabilities and risk management in all services. Supports the development of specialized student employees such as coaches, instructors, officials, supervisors, trip-leaders. Conducts evaluation, assessment and relevant research.
- Residence Life– Residence Life develops and implements student life programs, services and processes. Oversees day-to-day residence experiences, operations and functions for students living on campus and in university-owned properties. Develops a student community that is inclusive, academically and socially stimulating and ensures student well-being and safety. Enforces residential policies and procedures, manages and provides crisis response, and serves in conduct hearing officer capacity.
- Sorority and Fraternity Life – Sorority and Fraternity Life creates, enhances and executes programming, education, prevention outreach and policies at the university to provide a safe, healthy and productive experience for students who are members of social Greek-letter organizations. Partnering with the five councils; Interfraternity Council (IFC), Multicultural Greek Council (MCGC), National Pan-Hellenic Council (NPHC), Panhellenic Association (PHA) and Greek Programming Board (GP), Sorority and Fraternity Life advises and assists in the development and enforcement of prevention education, policies and procedures. Sorority and Fraternity Life is responsible for operational support, crisis response, enforcing residential policies and serves as a resources to the university on social Greek-letter organizations and student health and safety.
- Student Advocacy – Student Advocacy helps students navigate Ohio State’s structure, providing assistance in resolving issues and empowering students to overcome obstacles to their growth both inside and outside the classroom. Coordinates university response to crises and offers assistance to affected family members and students.
- Student Conduct – Student Conduct investigates and adjudicates allegations of violations of the student code of conduct, including implementing and monitoring sanctions resulting from Title IX violations. Responsible for the policies and procedures surrounding the student conduct process, advising students on their rights, engaging in education and outreach activities to the larger university community. Stays abreast of relevant best practices and applicable legal developments regarding student rights and legislative and regulatory requirements. Responds to emergent issues. Assesses risk of substantial harm. Recommends and implements interim actions in response to student behavior or threats.
- Student Facilities – Student Facilities oversees the daily management of the facilities, residence halls, physical activity centers and the Student Union with a focus on providing student life services. Implements and maintains strategic budget, maintenance, policies and procedures for the related facilities and their daily operations.
- Student Health Administration – Student Health Administration/Student Health Benefits Administration develops and administers the student health benefits plan in support of the university’s health insurance requirement, delivers health services and wellness programs for students, educates students and their families on when and how to access care, their rights and responsibilities as health care consumers, cost of care and the basics of health insurance. Provides administrative leadership of health benefits plan including long-range planning, fiscal management, benefit policy partner oversight and development of strategic vision and goals. Assures program compliance with state and federal laws, regulations, internal and external standards, policies and practices. Engages students in a partnership in maintaining good health and in restoring health when they become ill or injured in support of their academic success and co-curricular engagement.
- Student Leadership, Engagement and Activities – Student Leadership, Engagement and Activities enriches the lives of Ohio State students, their families, staff and visitors through planning, development and implementation of programs and activities. Educates students on personal and interpersonal skills necessary to be effective leaders in a diverse world. Serves students, their parents and families, and the Ohio State campus community by encouraging participation in co-curricular activities, facilitating meaningful involvement, community engagement and leadership development, which enables all students to contribute to a global society. Provides training and serves as a resource for student employees, develops relationships and collaborates with campus partners, and manages program budget for all services provided. May develop policies and procedures for the Student Union as well as any processes and regulations for student events and activities. Engages parents and families through programming and communications to promote student success.
- Student Multicultural and Diversity – Student Multicultural and Diversity works to create an institutional and community climate of justice, promotes access and equity in higher education and offers programs that educate and engage the campus about social justice and diversity. Offers resources to all members of the Ohio State community and supports the success of students that enhance and celebrate the diversity of the university.
Supply Chain is responsible for the network between the university and its suppliers to procure and distribute essential products to the university customers both internally and externally. Subfunctions include:
- Automated Transport Systems – Automated Transport Systems monitors and maintains the robotic systems used to deliver supplies throughout the medical center. This group also trains end users on ATS use and monitors system data to assure timely delivery of patient-critical supplies and recommends continual process improvement.
- Clinical Value Analysis – Clinical Value Analysis coordinates reviews of all new clinical products, product recalls and product substitutions, to assure the best value is obtained and the academic medical center vision is furthered across the enterprise.
- Healthcare Sourcing – Healthcare Sourcing negotiates pricing and contract terms for the purchase of goods and services. Participates in bidding, partnering with stakeholders, and management of the supply chain to obtain optimal value are key elements. Understanding data analytics (e.g. Item Master) is an important part of the healthcare role.
- Inventory Control and Analysis – Inventory Control and Analysis manages and tracks inventory and stores and distributes equipment, materials and supplies. This group maintains accurate inventory of fixed assets, manages inventory control and maintains inventory records systems.
- Purchasing Operations – Purchasing Operations acquires goods and services, including durable goods, nondurable goods, professional and maintenance services, and design and/or construction services. This team provides customer service for staff throughout the organization, ensuring that people get the things and services they need to perform their jobs.
- Receiving and Distribution – Receiving and Distribution administers and operates the organization’s central warehouses and stores. This team accounts for all materials and supplies, assuring proper receipt, storage and management of inbound supplies, materials and equipment, as well as appropriate processing, packaging and distribution to other areas within the organization. Record-keeping, tracking and reporting are other key functions.
- Sourcing – Sourcing negotiates pricing and contract terms for the purchase of goods and services. Participates in bidding, partnering with stakeholders and management of the supply chain to obtain optimal value are key elements.
- Supply Chain Services – Supply Chain Services is responsible for strategic oversight, processes, policies and procedures that span at least two sub-functions within the Supply Chain function.
- Value Analysis – Value Analysis performs cost and quality reviews on products for the purpose of assuring the best value is obtained.
Transportation is responsible for all aspects involved with the movement of humans, animals and goods from one location to another. Subfunctions include:
- Aircraft Line Services – Aircraft Line Services is responsible for overseeing fueling of the aircraft, movement of the aircraft to and from the hangar and tarmac and various miscellaneous ground services such as snow removal from ramp and hangar.
- Aircraft Maintenance – Aircraft Maintenance is responsible for overseeing the operational functions for the University Airport’s Federal Aviation Administration Part 145 Certified Repairs Station; performs maintenance, repairs, and adjustments of aircrafts and their components to include engines, airframes, flight controls, landing gear, and flight instruments.
- Airport Administration – Airport Administration oversees all aspects of the University Airport and operations; sets forth the strategic direction for the airport; responsible for the airport’s finances, personnel needs, and physical development; manages relationships with the university and surrounding community.
- Airport Operations – Airport Operations is responsible for managing airfield operations in accordance with FAA Part 139 requirements; conducting the building and grounds inspections at the airport to provide maintenance repairs as required by the Federal Aviation Administration. Monitors the airfield for security problems and check all runways and taxiways on a daily basis for compliance with Federal Aviation Administration (FAA) standards. Perform and oversees operations and maintenance duties at the University Airport required by FAA as related to operations of federally certificated airport.
- Airport Services – Airport Services provides customer service and information to airport patrons. Works closely with other areas of the airport (e.g., Line service, Aircraft Maintenance) to resolve customer concerns.
- Avionics – Avionics is responsible for maintaining all electronic equipment for aviation communication and navigation; performs installation, inspection, testing, adjusting, or repairs on avionics equipment, such as radar, radio, and navigation systems in aircraft.
- Bus Transit Operations – Bus Transit Operations is responsible for the operational leadership of all Campus Area Bus Service transportation activities and ensuring compliance with federal and state transportation regulations and university policies associated with vehicle use.
- Flight Education – Flight Education is responsible for overseeing and instructing the operational functions for the University Airport’s Federal Aviation Administration Part 61 and 141 certified flight training programs; coordinating with the aviation academic program to ensure flight education curriculum is aligned with the mission of the university’s Center for Aviation Studies.
- Transportation and Traffic Management – Transportation and Traffic Management oversees all transit planning strategies and works with internal stakeholders as well as parking vendors to implement actions that facilitate the daily transportation needs of the university.
- Vehicle and Equipment Maintenance – Vehicle and Equipment Maintenance is responsible for repair and preventative maintenance on university vehicles and equipment to ensure their proper running condition and compliance with safety measures.