Express Scripts Credit Card Limit Change
Effective April 13, 2009, Express Scripts can only charge your on-file credit card up to $250 per order without additional permission from you. The previous limit was $500.
What does this mean to me? Employees have the option to put a credit card on file at Express Scripts to be charged directly for prescription drug home delivery up to $250 per order. If your home delivery order exceeds $250, Express Scripts will make an outbound call to inform you that the cost of your home delivery order is above the $250 threshold and to ask your permission to charge your credit card. This will provide you an opportunity to cancel your order if this cost is too high or to speak with a pharmacist to ask about alternative medications.
Why was this change made? Several employees have provided feedback that it would be useful for Express Scripts to notify them before sending out high-cost prescriptions and that the previous $500 threshold was too high.
What if I don’t want the courtesy call when the amount goes over $250? If your normal home delivery order exceeds $250 and you don’t want to receive phone calls regarding your limit, you may contact Express Scripts at 1-866-727-5867 and ask to increase your individual credit card limit.
Will I be contacted for all orders over $250? Not necessarily. If Express Scripts sees that you have previously received a medication for the same cost, you will usually not be contacted for verification.
Is there a limit if I don’t have a card on file? Yes, the limit for an employee with no credit card on file is $150 per home delivery order.
What can I do to better manage my prescription order? If you know the name and dosage of the medication on the prescription, you can price the drug by calling Express Scripts at 1-866-727-5867 or use the pricing tool found at express-scripts.com. This is the best way to manage your order from start to finish so there will be no surprises. You should also make sure you know what medication your doctor is prescribing for you and how much it costs before it is sent to Express Scripts.