Employment Verification Freqently Asked Questions
- How does The Work Number work?
- Can anyone who calls get my personal information?
- What types of verification are available on The Work Number?
- How much does it cost?
- Is The Work Number the only way lenders can verify my employment?
- How do I get a PIN number to access my account?
- What if my verifier will not use The Work Number?
- Who can I call with questions?
- What is a Salary Key and how do I get one?
How does The Work Number work?
You provide the verifier with The Work Number, the university code, your Social Security Number and a Salary Key if needed. The verifier calls The Work Number and gets the employment verification immediately.
Can anyone who calls get my personal information?
The verifier needs your Social Security Number to view basic information like duration of time at The Ohio State University, and job title. Any further information the verifier needs, like your salary or gross earnings, is protected by a Salary Key that only you can authorize.
What types of verification are available on The Work Number?
Three types of verifications are available from The Work Number. They are proof of Employment (Employment Verification), proof of Employment and Income (Employment Plus Income Verification), and proof of Public Assistance (Social Service Verification).
How much does it cost?
There is no charge to Ohio State employees for requesting or cancelling a Salary Key or changing PIN numbers. There is, however a charge for the verifier. If a verifier charges you as an Ohio State employee for a verification, please call The Work Number Client Service Center at 1-800-996-7566 with your receipt for assistance.
Is The Work Number the only way lenders can verify my employment?
Yes - written requests for verifications will not be processed and will be returned to your verifier with instructions on how to use this service.
How do I get a PIN number to access my account?
Your PIN is the last four numbers of your Social Security Number. You can change PIN numbers at any time on the system. Do not give your PIN to a verifier!
What if my verifier will not use The Work Number?
Verifiers who will not use The Work Number will generally accept pay stubs and W-2s printed from epayroll for verification. Log onto epayroll.theworknumber.com/osu, or phone 1-866-678-3729 for pay stubs and 1-800-367-2884 for W-2s. The OSU code is 10380. If you are locked out and PIN reset does not work, contact payroll at (614) 292-2311 to unlock your account.
Who can I call with questions?
The Work Number/TALX customer service is available to you Monday - Friday, 8 a.m. to 9 p.m. Eastern Time at 1-800-996-7566.
What is a Salary Key and how do I get one?
A Salary Key protects your personal information. If a verifier requires salary information, you give him/her a Salary Key that allows access to that information. Call 1-800-EMP-AUTH or go to verify.theworknumber.com and follow the prompts for Salary Keys. The system will give you a code that the verifier uses when he or she calls the system. For more information, refer to The Work Number Information Sheet.
