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The Work Number Client Service Center
Monday-Friday, 8 a.m. - 9 p.m. EST
Employment verification requests for The Ohio State University are completed by The Work Number for Everyone®. The Work Number is an automated service that provides instant verification 24 hours a day, seven days a week for anyone employed by the university after Jan. 1, 1998.
The Work Number can be accessed at www.theworknumber.com or by phone at 1-800-367-5690 (most verifiers) or 1-800-660-3399 (social service agencies). The Ohio State University code is 10380. If you cannot find an employee using The Work Number, please contact the Office of Human Resources Customer Service Center.
The Work Number does not provide documentation for visa and residency purposes or longevity credit transfer. For these verifications:
- If employment is after July 1, 1997, contact HR personnel in the last employing department to document all university employment. To find the department contact, enter the OSU ID number at hr.osu.edu/dir or contact the Office of Human Resources Customer Service Center.
- If employment is before July 1, 1997, complete and submit a Request for Prior Service Credit Certification.
Need proof of employment?
The Work Number for Everyone® provides title, dates of employment, length of employment, and status (active or inactive). The employee gives the verifier his/her social security number and the employer name or code (10380). A salary key is not required.
Need proof of employment plus income?
The Work Number for Everyone® provides all information included on Employment Verifications plus pay rate and total income for the current and past two years. Income is broken down by base pay, overtime, commission, bonuses, and other income. The employee gives the verifier his/her social security number, the employer name or code (10380), plus a Salary Key. A Salary Key is a six-digit code that an employee gives a verifier to authorize that verifier with one-time access to his income information on The Work Number for Everyone®.
To obtain a Salary Key, an employee logs on to epayroll at https://paperlesspay.talx.com/osu, selects income verification and follows the prompts, or calls 1-800-367-2884 and follows the prompts. If an employee is locked-out and PIN reset does not work he/she can contact The Work Number at 1-866-678-3729, enter the OSU ID number and press 0 as PIN, or contact OSU Payroll at (614) 292-2311 to unlock the account.
Need verification for public assistance?
The Work Number for Everyone® provides information needed by social service agencies for requests such as OWF (ADC), Medicaid, disability assistance, food stamps, subsidized child care, subsidized housing, and child support. The employee gives the social service agency his/her social security number and employer name or code (10380). A salary key is not necessary because the information is provided only to verified social service agencies that have a legal right to access the information.